1. Introduction to the comprehensive ERP of Zhongding Hotel
The comprehensive ERP management system of Zhongding Hotel is suitable for large hotels, clubs, business centers and other places, providing professional room management, recreation center (bathing, pedicure, health care, hot springs), catering management, personnel management, central inventory, central reservation, financial management, customer management, etc., and all the systems are integrated into one, providing unity for the whole store and branches. It mainly provides a complete solution for comprehensive hotels. The system includes various functions needed by comprehensive hotels such as hotels, restaurants, baths and clubs.
A comprehensive hotel hopes to have a system that can conveniently manage the business relationship between various departments in the hotel; As a hotel guest, it is hoped that there will be a unified bill for all the expenses in the hotel, so as to enjoy the hotel service and facilitate the consumption. The seemingly simple process from accommodation, eating, bathing to leisure actually has a complicated business process and account settlement process behind it. The comprehensive version of the ERP management system of Zhongding Hotel has thought of all the details for you. You just need to focus on the guests and solve other trivial things.
2. What are the functional modules of the ERP integrated management system of Zhongding Hotel?
1. Data service–brief description of functions
(1) Database connection settings: set the address of the database server to which the system will connect;
(2) Backup database: the function of manually backing up user data information, which is convenient for restoring historical backup data in case of data damage or special circumstances;
(3) restore the database: when the data is damaged or entered incorrectly, you can select the historical backup data through the restore function to restore the data;
(4) Optimize the database: Optimizing the database function can eliminate the potential problems of the database in time, and clear the garbage logs generated by the software operation, thus improving the stability and efficiency of the database;
(5) automatic backup function: automatically backup user data information according to the backup time set by the user;
2. System settings–brief description of functions
Basic data used for software operation, such as payment method, pricing unit, material information, employee settings, warehouse settings, membership settings, timing settings, commodity settings, production department, production plan, preferential plan, employee commission, operator settings, menu settings, special price settings, service fee settings, shift settings, room settings and reasons for returning orders.
3. Front Desk Business–Brief Description of Functions (abbreviation, See the function introduction of each module for details)
Guest room front desk: room service center, night audit report, goods storage, supermarket POS, room reservation, member management, agreement unit, business inquiry, system setting, shift management ...
Catering front desk: fast food take-out, product ordering, member management, selling management, banquet reservation, business inquiry, storage management, system setting. Handover management
Bath front desk: supermarket POS, member management, self-service credit card consumption, guest reservation, technician management, business inquiry, storage management, system setting and handover management
KTV front desk: supermarket POS, member management, self-service credit card consumption, guest reservation, business inquiry, storage management, system setting and handover management
It can also be used with bars and nightclubs.
4. supermarket POS-brief description of functions
it is suitable for small supermarkets attached to hotels, and adopts the standard supermarket POS management interface, which is fast and convenient.
5. Member management–Brief description of functions
Support various types of membership cards such as discount cards, stored value cards and credit cards; Support transfer, loss reporting and card replacement of membership cards; Support fast and accurate member and member consumption statistics query.
6. Agreement company–brief description of function
Support the setting of company type, agreed house price, credit limit, account period days, preferential method (pro rata, fixed price), etc.
7. Reservation management–brief description of function
(1) Support caller ID function;
(2) Support the reservation management of different rooms at different times, and display the historical reservation information and personal preferences of this guest at the same time;
(3) Booking customer data management, supporting blacklist management;
(4) Support a comprehensive overview of the reservation status of the dining table in the future;
8. Inventory management–Brief description of functions
(1) Control of material purchase, warehousing, delivery and transfer, And inventory operation details query
(2) support alarm inventory query
(3) support the generation of purchase plan
(4) support inventory count carry-forward and reverse carry-forward
(5) support the query of current inventory, inventory cost statistics and inventory change. And the analysis of the purchase price of goods
9. Manager's inquiry-brief description of functions
includes guest information, check-in information, pre-departure information, night audit report, sun and moon statistics, and donation and refund statistics. Business inquiry reports such as a list of accounts
11. Employee management–brief description of functions
(1) Basic information management of employees
(2) Information management of employee leave, rewards and punishments, transfer, salary adjustment and salary records
(3) Salary template management, Automatically generate employee salary
(4) extract business commission
11, chain module-function brief description
(1) support each branch to enjoy members in real time, and realize the requirement of all-in-one card for members
(2) support the chain management mode of "central kitchen" to effectively control warehouse cost
(3) support the remote manager monitoring and inquiry system.
12. financial management-brief description of functions
(1) registration and inquiry of revenue and expenditure accounts
(2) registration and inquiry of accounts receivable and payable
(3) registration and inquiry of borrowing and lending accounts
(4) accounts can be inquired by handlers, projects, current customers, accounts, etc.
13. The comprehensive ERP version integrates a set of perfect management schemes of different industries, which support members' enjoyment, unified management of warehouses, and mutual transfer of consumption in different consumption places such as restaurants, guest rooms and bath centers, so as to facilitate the unified checkout of the same customer after consumption in different places; The remote manager monitoring query system supports the comprehensive statistical comparison of cashier data of direct business in different types of stores.
third, the functional structure diagram of the integrated ERP management system of Zhongding Hotel
fourth, the schematic diagram of the chain mode of the integrated ERP management system
fifth, the advantages of the integrated ERP of the hotel management system
Unified management of member information: unified management of the information of guests (hotels, restaurants, recreation, etc.) consumed by different departments. By analyzing these data, we can know the composition of customers, consumption level, stay time, customer retention, seasonality and so on, which can help hotel customer relations department improve service quality; Help the hotel marketing department to formulate competitive sales strategies; Help hotel senior management to analyze the source of business profits.
unified inventory management: hotels, restaurants, recreation, each module can use one inventory management, and the inventory module is equipped with multiple warehouses, which can be transferred back and forth. It also supports the function of transferring central inventory to branches in chain mode. Make the inventory management of the hotel centralized and unified.
unified personnel management: hotel, catering, recreation, each module can use one personnel management, which can manage all hotel employees in a unified way, establish personnel files, employee management (leave, salary adjustment, assessment, rewards and punishments, etc.), salary management, statistical reports, etc. Make the personnel management of the hotel centralized and unified.
unified financial management: hotels, restaurants, recreation, each module can use one financial management, and financial personnel can make unified management and statistical inquiry on the capital flow of the whole hotel.
unified department settlement: the modules of hotel, catering and recreation can be seamlessly combined. After spending in different departments of the hotel, guests can make unified accounting and settlement at any business front desk through the bill throwing function. Hotels can also use each module independently according to actual needs.
unified operation interface: as there are unified standards for the interface and operation, as a management, you can be familiar with each module in a short time. As an operator, it is easy to transfer between different departments according to the needs of the hotel, which saves the dependence on the system environment and saves a lot of training time. In the service industry, efficiency is profit.
integrated data analysis: the business data of hotels, restaurants and recreation departments can be queried, analyzed and reported on one platform. As a management, it can keep abreast of the benefits brought by various departments and facilitate the performance evaluation of departments and employees. At the same time, it is clear at a glance about the consumption habits of guests in the hotel, and it can increase the high-profit and customer-like services in a targeted manner.
unified report generation: unified report management can make the management know the operation status of all departments of the hotel conveniently and timely. Analyze the data more effectively and find out the relevant coping strategies. It can also effectively evaluate all departments of the hotel and put an end to operational and financial loopholes. At the same time, in order to facilitate the centralized management of managers, the system provides a self-management subsystem, which can conveniently manage users, institutions, managed rights and so on.
VI. Value of comprehensive ERP of hotel management system
Improve hotel service quality and customer satisfaction
Provide dozens of fuzzy query methods to quickly locate the guest information you need
Store a large amount of customer history data, and provide various personalized services for guests in real time
Automatic identification of customer history and VIP level processing are all conducive to establishing the hotel's characteristic image
Quick checkout processing. Provide a variety of clear and accurate documents
New technology applications, integrate functions such as telephone, door lock and identity identification
Improve hotel management efficiency and income level
The strategy of flexible setting of house price, maximize the occupancy rate and average house price
Perfect prediction and various sales statistical analysis are beneficial to market sales decision
Provide various analysis models. Make it easy for managers to complete all kinds of complicated analysis work
Blacklist alarm and credit limit control to eliminate possible loopholes in all aspects of finance for hotels
Improve the work efficiency of hotel employees
Integrated processing function of joint rooms, automatic associated processing of peer guest information and accounts
Integrated reservation management function, Let all kinds of resources such as guest rooms, restaurants and bath centers be linked
Multi-mode breakfast management functions, especially the use of one-card makes breakfast management easy
Flexible setting of manual or automatic night audit functions makes the work of night nuclear personnel easier
Improve the hotel internal management system
Provide multiple security levels, Ensure that all kinds of data are not viewed and operated by people who have no right to ask
Perfect log management, and the whole process of staff operation is tracked and recorded, which is conducive to clarifying responsibilities
Provide all kinds of quantitative data to facilitate hotel assessment and control, such as staff workload and sales performance
Stable management mode, humanized operation to reduce the adverse effects caused by staff turnover
Good internal control program design, Such as the number of rooms, consumables, catering raw materials, etc.
Comprehensive business data analysis has enhanced the control and decision-making level of hotel managers
A strict and effective logistics control system has been established
The integrated design of logistics has been truly realized, and the daily workload has been reduced to the greatest extent
All documents are entered at one time, and subsequent documents are automatically generated, thus improving the efficiency of document circulation
Through the price checking system, Checking the warehousing price and pricing is no longer a tedious task
Scientific inventory processing method, and different inventory cycles can be set according to material classification
Real-time control of bar and kitchen raw materials is realized, and comprehensive analysis is provided for operating costs
The management level of hotel human resources is improved
The unification of personnel management is truly realized. Make it easy for the personnel manager to manage the staff of all departments of the hotel
Establish different salary levels for hotel staff according to different levels
Realize the post transfer, reward and punishment records of all hotel staff
VII. Flowchart of catering business
VIII. Functional structure chart of guest rooms
IX. Flowchart of bathing business
IX. Functional structure chart of ．KTV
X.