1, hotel waiters can write about their work in all aspects first. This part mainly focuses on the content of the work and the results achieved, affirming his work. 2. Secondly, you can write about the shortcomings and improvement methods in your own work process.
Hotel waiter Fan Wen's self-evaluation 1
Time passed unconsciously in the busy work. In the past year, with the care of leaders and the enthusiastic help of colleagues, through our unremitting efforts, our work has achieved certain results, but there are also many shortcomings. Looking back on the past year, there may be loss, sadness, success and happiness, but it doesn't matter. It's over. What we want is the future. Many people say that my personality has changed, I believe it. I'm really satisfied. There are many things. I'm still holding on My life and mood are the same. Although there are no ups and downs, at least I have experienced some ups and downs, twists and turns, and difficulties again and again. Sometimes you really cherish me. I've been thinking about what I did wrong and why? I also cheer for myself again and again.
I. Training:
1, tray required, food delivery process.
2, large, medium and small banquet department to help explain the relevant knowledge of cooking.
3, hotel related system training and supervision.
4. Safety awareness related to food delivery.
5. Learn how to make sauces for this team.
Second, management:
1, the superior is the role model of the subordinate, and I always insist on setting an example, so my team is very United.
I am the same to anyone, and I do things fairly and openly.
3, people-oriented, people's personality is reflected in many aspects of management.
4. In 2002, 23 people left their jobs, and in 2002, 4 people left their jobs, which was a relatively stable year.
Third, as myself, I am responsible for food delivery.
1, responsible for the operation of noodle sauce.
2. Output and control the food delivery accordingly.
3. Coordination of food delivery personnel.
4. Do every job well every day.
5. Seriously study warehousing knowledge, and strive to pass the exam.
6. Use the rest time for computer training.
7. Learn more and enrich yourself.
Finally, I hope that by today next year, I can go up a storey still higher and take a new step! The half-year internship is over. Through this period of internship, I got a comprehensive exercise. The internship process also enabled me to complete the transformation experienced by a student when he walked out of society, improved his independence and acquired the ability to use this knowledge, which laid a solid foundation for his formal walking out of society in the future.
Hotel waiter Fan Wen's self-evaluation II
20-2008 is over, so it is necessary to make a summary of the work. I love this job because of my willingness to work and correct working attitude; Knowing the qualities that a successful waiter should have can enhance his work consciousness and make him determined to be a qualified waiter with ideals, morality, knowledge and discipline.
I learned the principle of serving guests; Procedures for serving guests; Work rules in use; Production procedures of banquet dishes; The skill of pallet and the walking speed of end support; Precautions for laying the table; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling vegetables; Basic methods, procedures and common sense of drinking water; The corresponding skills of handling guest complaints and service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, food and beverage hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.
In this job as a waiter, I summed up the requirements for being an excellent waiter.
Love your job: When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You can make ordinary work extraordinary. The people that enterprises need most are people who love their jobs.
Get familiar with work standards and methods quickly: If you want to win for your own enterprise and yourself in the fierce competition, you must be able to work as soon as possible, be competent and improve work efficiency.
Diligent spirit: catering work is mainly at hand, not too heavy at ordinary times, and it is not tiring to do more. So we should be diligent in our legs, eyes, hands and heart. Take the initiative to work and find a job. The sentence "Nothing is difficult in the world" tells a profound truth. As long as you are diligent and successful, the door will open for you.
Have self-confidence: Compared with money, power and background, self-confidence is the most important. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are beautiful. Learn to be a man: To be a man is to be a dedicated, grateful, helpful and professional person. If you are sincere and earnest, your career will be more successful. Responsibility: put the company's interests first and be responsible for your own work; Be responsible for the guests and provide them with quality products and services; It means "no respect". Even if no one is supervising you, you will do your job carefully. This is a sign of responsibility. Face the unfairness in work with a normal heart: there is no absolute fairness in work, and opportunities are always equal in front of hard-working people. Without a certain ability to withstand setbacks, how can we provoke the girders in the future? Team: Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises is composed of various divisions of labor, which requires the cooperation of team members very much. Employees and enterprises with team spirit and good cooperation are more successful.
This job gave me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people make a mickle and become great. A little innovation every day is the trend; Do a little more every day, that is, towards a bumper harvest; A little progress every day means success.
Hotel waiter Fan Wen's self-evaluation 3
I am a student majoring in marketing and planning at school. When I graduated, I worked as an intern in a restaurant for three months. In the past three months, my working ability has been greatly improved. Now I will make a self-evaluation of my work in the past three months.
1, improve communication skills: As a receptionist, as a front-line employee of the hotel, the contact with guests is face-to-face and the most direct. Often a word from the receptionist can affect the overall impression of the hotel and even the mood of the guests all day. As a receptionist, it is a compulsory course to learn how to make guests feel comfortable and happy in the language they speak. Of course, communication is not limited to guests, but also exists among colleagues, even to superiors. People inevitably have no mood swings, but such mood swings often affect other people's moods. How to adjust my mentality, face guests with a brand-new mentality, face colleagues and even bosses, and how to bring a brand-new smile to others is a problem that I have to seriously think about every day. In this internship, I not only improved my communication skills, but also learned how to adjust my mentality.
2. Improve emergency response capability: work at the front desk and reception desk, and prepare for battle every day. Because as a receptionist, I have to receive different guests and face different events every day. It is inevitable that there will be some impolite guests among the guests who check in, and even swear at the receptionist. In the face of such a clean situation, it is another test for me how to appease the mood of the guests and protect the interests of the hotel and its own safety.
3. Improve the ability to handle work independently: Through this internship, I deeply understand that I must learn to be able to do things myself. Only by cultivating one's independent ability can one make progress in one's work. At work, when you encounter problems, you should boldly ask your colleagues if you don't understand them, instead of pretending to understand them. Work independently, accumulate experience, and finally get what suits you best.
4. Improve service awareness: As a receptionist, I always represent the hotel. No matter at work or on the road, as long as you wear hotel uniforms, you should always have the meaning of providing services to guests. We are the messengers of the smiling city, all for the guests, all for the guests, all for the guests.
Looking back on the past three months, I studied business training seriously and actively participated in on-the-job training. Wholeheartedly, treat people with courtesy, serve warmly, answer questions patiently, provide quality services to customers, improve their own quality and business level through continuous practice, and grow into a qualified salesperson. I will work harder in the future, I believe I can,
I strive to be an excellent employee in my future work and create value for the company.
Hotel waiter Fan Wen's self-evaluation 4
First of all, as a receptionist in the external image, I dress neatly, don't wear heavy makeup, don't wear expensive accessories, pay attention to personal hygiene, and avoid eating pungent food before going to work. In the standing service, always full of energy, smiling at the guests, positive and enthusiastic. Be professional, and don't just leave your job to do personal things. Don't chat with others during work hours, ignore guests. In any case, don't argue with guests, use polite language, don't laugh at or satirize guests, don't use vulgar language and behave rudely.
Secondly, I have a warm and sincere working attitude. When a guest complains about the service, I listen patiently and accept it sincerely, without interrupting the guest's conversation or even ignoring it. I sincerely apologize to the guests and immediately start to solve the problem. Be sure to treat all guests equally and serve them warmly.
I can answer all my questions and never tire of asking them. Answer questions concisely, accurately and clearly. If you are in charge of the hotel's location, service hours and facilities, you don't have to use vague words such as "maybe", "maybe" and "probably" to answer the guests' inquiries. When guests ask questions, I am eager to be their good adviser. In addition to knowing and being familiar with our company, we are also familiar with other local service industries, such as tourist attractions, round-trip routes, means of transportation, shopping places and other related information, so as to provide services to guests at any time and avoid asking questions.
When a guest encounters difficulties, I will try my best to help and never refuse for any reason, such as repairing large and small items on behalf of the guest. If you can't meet the requirements of the guests, apologize to the guests in time for understanding, and don't make up excuses and prevaricate at will. I will keep my promise if I promise my guests, and I will not neglect it or even forget it.
When the guests left the store, they came to the front desk to check out. I am enthusiastic, quick and accurate, and don't delay the guests' time. Check the charges on the spot and settle the money face to face. Thank the guests after checking out. Welcome to visit again. Because I know the right farewell words can impress the guests and attract them to come again.
Through our own efforts, we have naturally achieved good results, but there are still some shortcomings. We must continue to study and strengthen in our future work and strive for better performance.
July 20, 2006 20- 10/October1April, 2006, internship at Guangzhou Phoenix Hotel 3 1. During this time, I have gained a lot. Hotel service is a mixture of tangible products and intangible services, and the standard of hotel service quality evaluation is the "satisfaction" of guests. The hotel in the buyer's market should take the customer's demand as the starting point of marketing work, and the front hall is the nerve center of the hotel, which contacts with the guests on behalf of the hotel, meets the various needs of the guests for hotel services, accepts the complaints of the guests and solves the difficult problems of the guests. Based on these, the position and role of the front desk is particularly important. Although the front office is not the main business department of the hotel, it has a vital impact on the hotel's market image, service quality, management level and operating efficiency. The lobby is the crowning touch of hotel management. I have benefited a lot from my internship in Phoenix Hotel in the past four months. Hotels are the epitome of a society. This internship is undoubtedly an important opportunity for me to enter the society in the near future.
1, improve communication skills: As a receptionist, as a front-line employee of the hotel, the contact with guests is face-to-face and the most direct. Often a word from the receptionist can affect the overall impression of the hotel and even the mood of the guests all day. As a receptionist, it is a compulsory course to learn how to make guests feel comfortable and happy in the language they speak. Of course, communication is not limited to guests, but also exists among colleagues, even to superiors. People inevitably have no mood swings, but such mood swings often affect other people's moods. How to adjust my mentality, face guests, colleagues and even bosses with the best mentality, and how to bring the best smile to others is a problem that I have to seriously think about every day. In this internship, I not only improved my communication skills, but also learned how to adjust my mentality.
2. Improve emergency response capability: work at the front desk and reception desk, and prepare for battle every day. Because as a receptionist, I have to receive different guests and face different events every day. It is inevitable that there will be some impolite guests among the guests who check in, and even swear at the receptionist. In the face of such a clean situation, it is another test for me how to appease the mood of the guests and protect the interests of the hotel and its own safety.
3. Improve the ability to handle work independently: Through this internship, I deeply understand that I must learn to be able to do things myself. Only by cultivating one's independent ability can one make progress in one's work. At work, when you encounter problems, you should boldly ask your colleagues if you don't understand them, instead of pretending to understand them. Work independently, accumulate experience, and finally get what suits you best.
The above is what Bian Xiao shared today, and I hope it will help everyone.