The first-line departments are operating departments: Front Office, Housekeeping Department, Catering Department, Marketing Department, etc.

The second-line departments are functional departments: Personnel Department, Finance Department, etc.

1. The hotel is divided into Front Office Department, Housekeeping Department, Catering Department, Entertainment Department, Security Department, Sales Department, Personnel Department, Finance Department and Administration Department.

2. Front office: reception of guests who make reservations and check-in individuals, reception of teams, handling inquiries, storing luggage, handling reservations and handling complaints. Some hotels also list the cashier in the front office as normal management. ?

3. Housekeeping Department: cleaning rooms, daily repair, booking meeting rooms, arranging venue layout, going through check-in and check-out procedures, booking flowers, cleaning linen, etc. ?

4. The food and beverage department is divided into Chinese food, western food and special restaurants such as Japanese restaurant, which are combined into one department, usually independently managing and accounting, receiving food banquets, booking conference rooms, venue layout, and ordering arrangements for take-away groups. ?

Extended information:

1. The front office is the "window" of the hotel, reflecting the overall service quality of the hotel;

2. The front office is the hotel information center and the customer service coordination center; (decision-making and coordination)

3. The front office is the representative of the hotel and an important link to establish a good guest relationship; (public relations function)

4. The front office is the facade of the hotel, which plays an important role in forming a deep impression on the guests and the public; (social function)

5. The sales performance of the front office is directly related to the economic benefits of the hotel. (Economic function)