The restaurant reward culture is actually another innovative function that emerged after WeChat swept the payment. When customers go to a restaurant to eat, if they think the waiter's service attitude is good, they can give the waiter some tips within 4-11 yuan by scanning the QR code on the waiter's body. Many restaurants have not only increased their costs, but also optimized the service chain of the whole restaurant.

However, this novel reward mechanism has met with resistance from many customers. In a survey conducted in Weibo on the reward mechanism in restaurants, only 2.8% of the participants expressed their support for it, believing that it was an affirmation and encouragement for the work of waiters. And 39.7% people think that it is "unreasonable, this is a disguised charge, and good service is appropriate".

In fact, in foreign countries, tipping waiters is very common. When the reward mechanism of restaurants was introduced, it was once thought that motivating service personnel like western countries was the spiritual progress of the people. For the employees of the restaurant, it has also realized the benefits of instant income generation and healthy competition, and the monthly income of the employees who receive the most rewards can be increased by more than 41%. After the reward mechanism is implemented, the service quality of the shop assistants will be significantly improved, and they will consider the customers from the bottom of their hearts and pay more attention to the details and customer experience. Many customers feel that giving some rewards to those who give services will make them more satisfied.

However, now, the ideal is very full and the reality is very skinny. In fact, many restaurants have introduced a reward mechanism. At first, the idea was good. You reward and I will provide you with better service. Although restaurants also advertise that users are not forced to reward, there are always some waiters who semi-compulsively let customers reward in order to increase their extra income, which is a bit annoying. Even some waiters told you to scan her QR code after the service, but they didn't say it was a reward. When the customer finished scanning, they realized that it was a payment QR code. At this time, they were embarrassed not to reward, and they were forced to reward, and the happy mood of dining suddenly lost half, and the reward mechanism of the restaurant gradually became a vicious competition.

In addition to forcing customers to reward, the service attitude has not improved much, which also makes people sick. In fact, if restaurants can provide intimate dining service in Haidilao style and let customers reward, most customers are willing. However, these restaurants have not provided corresponding training for waiters, and they only provide ordinary services, but it is useless to ask customers to pay more for rewards. After all, the money is mine and I need to spend it willingly. Therefore, if the reward mechanism of restaurants is to continue to develop in China, it still needs to solve its own problems.