One, the hotel industry management needs and characteristics

Hotel companies sell services, thoughtful, fast, perfect service is the basic purpose of the hotel business. The hotel industry has a wide range of services, including living, eating, traveling, travel, shopping, entertainment and so on. Such a complex service, to be fast and thoughtful completion, it is not easy. At this time, it is necessary to use hotel management software to help complete. Software developed for the hotel industry, with the characteristics of the hotel industry management, can help the hotel business can easily achieve such service standards.

Two, professional developers

Currently, the domestic hotel management software market is in the growth period. Some large-scale management software development vendors or financial software, ERP, CRM, collaborative OA development is the main focus, there are some developers involved in a wider range, but also contains the hotel industry, but not as the main object of study. The number of developers specializing in the study of restaurant and hotel management software is also quite a lot, but the average size is small. In the product and service quality, visibility and credibility with large software vendors there is a gap.

So, in this case, the user how to choose the vendor? In fact, it is very simple! Users in the choice of only three points, namely, product features, brand image and the number of users. First of all, we must look at the product features suitable for their own; second is to look at the brand, usually, the heart to do the brand of the manufacturer's products, services will not have a problem; and finally look at the number of users, because it can be directly proved that the manufacturer's strength and reputation.

Three, software features

Hotel management system for the most basic functions of the front desk and room management two parts, and the front desk, including the front desk booking, reception and other parts of the hotel management system, but the user in the hotel management system is more concerned about the front desk system of booking reception, room management and sales management.

Through the front desk system as well as room management system to better serve the hotel guests, enhance user satisfaction and loyalty, through the sales management system to analyze customer consumption, more targeted in sales, to create more revenue for the hotel!

Four, network booking

The "network" booking, including traditional Internet booking and mobile Internet booking. With the emergence of the mobile Internet and mobile electronic products and the rapid development of mobile booking business will become the main source of business for hotel companies. Therefore, the hotel management software must have a combination of functions with mobile terminal products to adapt to the modern hotel reservation business.

Fifth, the origin of the software

At present, more and more foreign software products into China, which gives the majority of users a problem. Foreign software management concept is more avant-garde, however, in the operating habits and do not adapt. Many domestic software products emulate foreign management concepts, however, only like God is not like. Users in the choice of management software, left and right difficult.

In this case, it is recommended to choose domestic software. First of all, in terms of functionality, many domestic software is modeled after foreign concepts, but in the operation is designed according to our habits. In addition, because the domestic software industry started late, so the chosen technology architecture is more advanced and mature.

Sixth, software prices

Domestic hotel management software prices range from a few hundred dollars to millions of dollars, the gap is not small, which allows users to choose the type of puzzling. There are many business users in the choice of management software is most likely to commit the "cheap" problem, that the software features are generally similar, of course, to choose the cheap price. And a small number of "rich and powerful" who do not even consider the price, the most comprehensive features, the highest price, that buy such software can be foolproof. In fact, both ideas are wrong.

Some of the software features, on the surface look largely the same, but the details of the part has a lot of differences, such as sub-functional modules, some of the software set up a more comprehensive, some of which is ignored. There are also different design styles for the interface, customization features, and operating practices. There are also some software, in terms of functionality, although more comprehensive, everything, however, is not suitable for all enterprises. With more software features, the system is more heavily burdened, which can affect the speed and stability of the system. If these features will not be all used, but also a waste, but also affect the use of results.

So, in the hotel management software selection, first consider the function is not suitable, and then consider the price. If at the same time there are N software to choose from, then, in this case, according to the enterprise's budget criteria to decide which software to choose.

Seven, after-sales service

Usually, the management software after-sales service includes software implementation, training and system updates, maintenance. For enterprises, after-sales service can not be ignored. We all know that employees in the operation of the software, will encounter a variety of problems, this time it is necessary to assist in the solution by the software service provider. In the software problems, if the after-sales service is not timely, not in place, it will affect the normal work of users, and even bring losses to the enterprise. At present, most of the domestic software service providers are able to realize the remote service, so that the user even if the field enterprises do not have to worry about after-sales things.

Eight, cloud computing

At present, some of the large domestic software vendors began to embark on the development of cloud computing products, which also includes hotel management software. Cloud computing products are characterized by less investment in hardware, less difficult to implement as well as subsequent service costs, I believe that can be loved by the majority of users. However, at this stage, the hotel management software industry mainly focuses on cloud computing product development for small hotels, which has not yet been popularized, but this is undoubtedly a major development trend. In the next two to three years, the hotel management software market will be a new round of reshuffle, the survival of the fittest, which is a good news for the majority of hotel business users.