2. The route of the enterprise is connected by countless points, forming its own style and spirit, so the hotel work is no small matter, and everything is related to its reputation and image.
3. Publicize enterprises, expand their influence, integrate enterprises into society, and let society know about enterprises.
4. Personnel training should have a one-stop working concept. When recruiting, we should consider how to train and how to use the labor reasonably during training.
5. Hotel management is based on guest complaints, or it can be said that hotel management is based on the analysis and summary of quality accidents.
6. The market situation is ever-changing, so we should be good at changing with the changes of the market and capture the temporary benefits.
7. The sales policy system should consider the hotel's management mode, operating characteristics, development direction, customer composition, market trends, etc.
8. The correct price setting should consider several factors such as object, traffic, word of mouth and time.
9. A country needs * * * knowledge to develop steadily. Similarly, the leadership of an enterprise also needs to know people, and unity can be dynamic.
10. Whether an enterprise can be consolidated, improved and developed depends on the improvement of managers' quality.
1 1. In the final analysis, the competition between hotels is the competition of talents, and the cultivation of talents must be ahead of all work. Talent cultivation is a century-old plan and an important strategic policy of the hotel.
12. Who should we consider showing the advertisement to if it pays attention to the effect? For what market? For what?
13. Although the opening of the new hotel has shaken the tourism market, as long as we guarantee the quality, guests will come back.
14. There is no way out for enterprises not to develop under the excellent situation. The resistance to development comes from the egalitarianism in the mind, not seeking progress and not daring to take risks. As an operator, you should always keep a "rush" attitude, you can't keep it.
15. Management is to serve customers. How can management itself be the same as the process of manufacturing products? We should study the market and pay attention to product quality.
16. Hotel work is actually not complicated, hardware+software+coordination+quality = quality.
17. Failure to see a good situation is ignorance, and failure to develop is incompetence.
18. Hotel management quality = hardware+software+coordination+quality.
19. The hotel's service quality and management level are reflected in five ones: one performance; An action; A face; A smile; In a word.
20. Competition generates pressure, and pressure generates motivation. Only with motivation can we consciously create wealth for enterprises.
2 1. Hotel management is not mysterious. At the very least, there must be "three realities": practicality, implementation and integrity.
22. High-level hotel management comes from market research and product quality.
23. People's quality is the foundation of a first-class hotel.
24. Modern hotels under the socialist system should not only manage people, but also educate people.
25. The key to housing management work is "diligence", walking more, seeing more and checking more.
26. Where there is competition, there is pressure. Only when there is pressure can there be motivation, and only when there is motivation can we consciously create wealth for enterprises.
27. In hotel management, we often say that the guest is always right, but in fact it is not always 100% right. The question is whether we can give the "rights" to the guests when the contents of the complaint are inconsistent with the facts. This "right" reflects the quality of hotel staff and our policy level, which will not offend guests and safeguard the interests of enterprises.
28. The eyes of managers and supervisors should be able to find problems and play a role in quality control.
29. A manager should have a mother-in-law mouth. Over time, employees will know what to do and what not to do.
30. Improve work efficiency in an all-round way. Don't set standards and progress regularly, quantitatively, but start with details.
3 1. Service quality is the basis of competition and the fundamental condition for the emergence of enterprises.
32. In order to let employees provide quality service for guests, we should first serve our employees well.
33. Management style should have "three realities": solid, practical and honest.
34. The level of the hotel should be decided by the guests, and the number and severity of complaints from the guests are the standards to measure the management level of the hotel.
35. Hotel staff must pay attention to small things, so that everything is implemented and everything is clear.
36. To develop enterprises, we should have the concepts of "mobility" and "change". The market is constantly changing. For example, a pool of stagnant water can't do business, and hotel work always comes up with new tricks, giving people a new feeling.
37. Each employee's gfd represents the hotel's style. You should realize that your performance in the hotel is no longer an individual, but the whole hotel.
38. A hotel is like a machine, and all departments are like parts of the machine. Only by close integration can it operate freely for 24 hours.
39. "Never offend guests" is the iron law of the service industry. Every move, every smile, every word and deed must conform to professional ethics.
40. Managers set an example is one of the conditions to cultivate employees' enterprising spirit.
4 1. A manager who offends everyone is not a good manager, and a manager who dares not offend others is not a good manager.
42. In management, the first is location, the second is location, and the third is location. In management, the first is the quality of people, the second is the quality of people, and the third is the quality of people.
43. Managers' attitude towards work should be based on completion, not on hours.
44. As a manager, you should have social morality, know the truth of being a man, know the laws and regulations of the enterprise and know the general situation of the hotel, instead of excluding yourself from the laws and regulations.
45. Training is the foundation of management. If the foundation is good, the management will be smooth, and if the foundation is not good, the quality will decline.
46. Managers should take the initiative to ask questions, actively supervise and actively manage in the "three pipes" zone (the junction of several departments), regardless of time (commuting and lunch time).