1.2021 company manager work summary

Since the beginning of the year, in the company's leadership and the support of colleagues to help, I better complete the work of the year's tasks, has served as a Cheng Yu Plaza bar renovation project, the Flood Control Office renovation project, the Evergreen Security Company renovation project, Longnan bookstore renovation Supervision of the project and the project manager of the renovation project of the magnificent park, now the work is briefly summarized as follows.

1, strengthen learning, improve their own quality.

As a new recruit in the decoration industry, I know that my own professional knowledge and business quality are far from the company's requirements. Therefore, I have focused on learning the knowledge related to the decoration industry in my daily work, and have read and studied books such as "Decoration Construction Manual", "Engineering Acceptance Standards" and "Project Manager Management Manual". While learning from books, I also humbly learn from colleagues around the high level of business, to do not know how to ask, drip accumulation, step by step, gradually improve their theoretical and business level, and now basically able to adapt to the requirements of the work.

2, extensive publicity, set up the company's image.

I take advantage of my own work and the outside world to contact a wide range of advantages, every site, I have to the leadership of the A party and the staff around the introduction of the company's strength, quality of personnel, the company's performance and the company's development trend, as far as possible, so that they can have a comprehensive understanding of the company, and at the same time, to obtain their trust, the establishment of a long-term contact, and vigorously promote the smooth progress of the work. As a project manager, I started from strict self-discipline, asking subordinates and construction workers to pay attention to their own image at all times, reminding them that everyone's words and deeds represent the company, and that they can't win their personal interests at the expense of the company's interests, and that even if they are aggrieved, they have to be patient and can't bump into the A party. Through a series of work, the company's good image is maintained, leaving a deep impression on customers.

3, improve the system, strengthened construction management.

No rules, no circle, for the grand park site system is not perfect, the management of the actual loose, I have developed after a careful investigation and research, has developed a "morning meeting system", "rewards and punishments system" and "material management system", standardize the site order. Iron still needs its own hard, I always insist that others to do, they must first do, and to do better, for example, every day I come to the site in advance according to the work time, the first comprehensive inspection once for the discovery of this information belongs to the secret resource network strictly prohibit the copying of plagiarized problems in the morning meeting to make timely and appropriate arrangements and processing, for the next step in the work of the time and space to provide, so as to establish their own prestige. Good performance in the work of the personnel, I have praised and rewarded, do not meet the norms, and repeated offenders, resolutely punished, refused to anyone to intercede, thus prompting the workers to develop good working habits, consciously abide by the rules and regulations, improve the standard of work, and comprehensively complete their own work tasks.

4, in-depth coordination, advancing the work process.

In just entering the magnificent park site, many affairs and relations are not straightened out, bringing great difficulty to the work. I first started from the coordination of the relationship with the A party, a comprehensive coordination work. In order to solve the drawings and the actual situation on the site does not match, and there is no color steel plate, water supply detailed drawings, air conditioning circuits, exhaust vent and other sub-engineering drawings, I repeated many times with the design department for consultation, in my sincerity touched, they finally agreed to change the original design by my company, and then reported to the party for approval, and after the party's meticulous work, the design department finally signed the changes on the drawings, so that the new drawings can be implemented. The new drawings were implemented. Party A on our procurement of floor tiles, wall tiles and other materials to intervene a lot, the requirements must be in accordance with the budget price of the procurement, and then after a number of positive coordination, Party A made great concessions for the company to win the difference in profit; at first, the supervisory side of the very strict requirements, the provisions of each incoming materials to the Daqing testing station for the second inspection, electricians and other special types of work to have a certificate of competency, and to provide us with the qualifications of the subcontracting.

In the face of these problems, I always do not affect the progress of the project and the quality of the purpose, after efforts to coordinate, these problems are solved, to avoid a lot of unnecessary trouble, but also with the supervision party to enhance the feelings and give us a lot of support, such as: take the initiative to help us plan the water, electricity changes, which can be reduced, reduce the work, which changes in our favor and so on. And so on, also help us to make internal data. So that we save money nearly 10,000 yuan, such as cable tray according to the design to reduce the 60, width reduced by 50mm, closed door on the bright channel steel to reduce by half, the facade of the horizontal gray bar to reduce by half, the original 12 pairs of solid wood door to fire door.

Although in the work made certain achievements, but at the same time also found some problems. First, the company's management system is not sound, especially in the field management of the project appears to be very lack of; Second, the staff's authority is unclear, resulting in some shirking phenomenon; Third, specific staff sometimes comprehend the general manager's intentions, delayed work; Fourth, the company undertook a large-scale project, the pre-production plan is not comprehensive, not detailed on the profit, construction program, infrastructure investment, the considerations are still not well thought out, the work is sometimes caught off guard. Work sometimes caught off guard. For the actual situation of the company, I have the following suggestions: First, the establishment of a sound management system and the company's constitution, clear the staff's job responsibilities, really do have a chapter to follow when problems arise; Secondly, the treatment of large-scale projects, must analyze the possible difficulties and problems that may arise in this information belongs to the secretarial resources network is strictly prohibited to copy plagiarism make a few sets of foreseeable, detailed work program, the right remedy to ensure that the company is invincible; Thirdly, the company is to undertake large-scale projects. Undefeated; third is a sound project team management personnel, engineering safety, construction workers, materials, custodians and many other positions can not be compressed, these people can be part-time, but must be competent, although the surface cost increases, but the quality of the project improved, the company has a reputation, safety assurance, the company has the benefit.

2.2021 Summary of the work of the company manager

xx year's work is almost over, a year, in the company's manager's office of the correct leadership of the colleagues of all departments work together, *** with efforts, customer service work has made certain achievements.

Since this year, the company manager's office to continue to grasp the business development and housekeeping and realize the management mode of both hands, Qiqi grasp **** management, leading the customer service of all employees, the group to work hard, customer service management work has made certain achievements, customer service level has also had some fundamental improvements. The company through the centralized, unified customer service activities, further integration of service resources, promote policy-centered service to customer-centered service transformation, and constantly improve the level of service, create customer value, and actively assume social responsibility for the company's perpetual operation to lay a solid foundation. Customer Service Department closely around the company's overall development goals, do their jobs while doing a good job of service innovation, reflected in the following aspects.

First, in terms of system construction, continue to strengthen the basic management of customer service, and further improve the relevant management system

1, mainly from the "internal quality, external image" to start by paying close attention to the quality of the company's personnel, and further improve customer satisfaction, and establish a good company. Satisfaction, set up a good external image of the company. An excellent team must have a quality, skilled service team, this year, I focus on improving the system to start, by increasing the implementation of the system continues to increase the strength of the service assessment to further improve the overall quality of customer service staff.

2, for some of our tellers in the counter service etiquette still exists in the irregular phenomenon of the problem, our customer service department focus on all customer service personnel service norms, and from strengthening the service consciousness, strengthen the implementation of standards of service, and other aspects of the customer service staff to do some intensive training to increase the site supervision and assessment, on-site inspections, on-site guidance, and to be punished accordingly. And be punished accordingly. Through a series of measures, so that counter personnel to increase the standardization of operation, service etiquette on the implementation of a great improvement, but also for our company to continue to improve the level of service has laid a very good foundation role.

xx June, the head office held a national counter personnel induction qualification examination, I Department of all personnel 13 people to participate in, qualified 9 people, the license rate of 7%. The national system of counter personnel examination, strengthened customer service personnel to professional knowledge, but also enhance the quality of service of the Department of Customer Service.

Second, strengthen the business system learning, set up the implementation of the concept, to ensure that the system implementation of comprehensive and effective

In order to further strengthen the company's business management system implementation of the construction of the system from the system for the development of the business to provide a strong protection, the customer service department for the branch screened out part of the customer service employees need to strengthen the study of the documents and systems, to be carried out. Carefully sorted out and assembled, and developed a business management to strengthen the system of implementation of the work and learning plan, in accordance with the learning plan, regularly organize customer service staff through centralized learning and self-study comprehensive and systematic learning of the relevant business management, requiring all participants to seriously make study notes, testing and writing learning; according to the test and check the situation, the relevant positions are required to write rectification reports. From their own point of view, set up a strengthened risk awareness, to ensure the comprehensive and effective development of this work, and effectively improve the Division I system to follow and comply with the law operating consciously.

Third, service-oriented, to promote sales, the daily business processing and service work together

Our company in accordance with the spirit of the parent company documents, for all customers to launch the State Life "1 + n" service plan. The purpose is to organize customer service activities, constantly close the relationship between the company and customers, further improve customer satisfaction, and establish a good external image of the company. In order to effectively carry out the activities, the company set up a leading group and working group, and strengthened the publicity of this work, in accordance with the activities of the organization, publicity program one by one implementation and effective implementation of the relevant work. Enhance the quality of service, enhance customer loyalty, further improve the company's service level, fully safeguard the rights and interests of customers, and establish a good social image of the company. Through a series of high-quality services, such as door-to-door delivery of compensation, it provides a good foundation for the salesperson's business development work, and also plays a good communication role in strengthening the business cooperation relationship between our company and the agency. This activity not only enhances customer relationship and brand awareness, but also injects new vitality to consolidate and drive business growth.

Fourth, from the service itself, "all for the sake of customers," and constantly innovate the content of the service

1, and actively cooperate with the branch to do a good job with vip customers. In order to further build the company's vip customer service system, for vip customers to provide value-added services, the branch carried out for the region's vip customers to provide special merchants preferential service activities, through the development of this activity, for the establishment of a good social image of the company played a good role, to a certain extent, to enhance the company's visibility.

2, the company's Claims Department to "door to door to send compensation" work to do a new, actively expanding the work of the student insurance business to do the pavement, and continue to strengthen the degree of attention to some of the more influential cases in the community, truly reflect the company's humane claims service.

3.2021 Summary of the work of the company's manager

Time passes in a flash, and in the blink of an eye, I have spent a year in Feiyu. In the general manager Mr. Yang and the head office of the director of Liu's attentive care and guidance, in the department of all colleagues as well as related departments under the cooperation of colleagues, I experienced from the company's first glimpse of the door to the smooth integration of the family's journey. This is a precious experience in my life, and has left me with wonderful and unforgettable memories. Now two months to the work and feelings are summarized as follows:

First, the work summary:

1, the understanding of the company's culture and feelings: over the past year, Mr. Yang told me that the company's business management in accordance with the "honesty, responsibility, and harmony; the army, the school, the family." 12 words policy operation, through learning and understanding, let me feel that the company is a very heavy social responsibility of the enterprise. Is also a good learning atmosphere of the enterprise, I come to the company is nearing the end of the "trainer competition" and the Internet essay and a series of activities to carry out is the description. From the internal relationship, I feel that the relationship between departments and employees is very harmonious, we care about each other's lives and help each other, do their best at work, cooperate with each other, people treat each other with equality and sincerity, like a family member. The company pays great attention to social influence and brand effect. And from the point of view of the company's operation and business, the company has achieved a national status in this field.

2, the handling of work-related injuries: I came to the company for four days when the unfortunate Lin Tangshu workplace accidents, when I was involved in the whole Lin Tang injury workplace accidents in the process of treatment, the workplace accidents, so that I really feel that the company is a responsible conscience of the company, the occurrence of workplace accidents, the company from top to bottom are actively acted upon. After the accident, the company from top to bottom acted positively and gave the fastest way to deal with the accident and the medical condition. It also gave me a direction to deal with this kind of problem and all kinds of work in the future, and made me firm confidence in my work. In the subsequent workplace accidents I can also efficiently and timely to deal with.

3, the handling of labor relations: I came to the company a week or so, the general manager Yang gave me to deal with the PMC Department Feng Xingping. At that time, my predecessor let me not to deal with this more difficult thing, but I think as a personnel manager, coordinating the work of various departments is supposed to be my due diligence and business, in the general manager and the department's cooperation, things eventually get a satisfactory solution. Through the handling of this incident, I really understand the good intentions of the company's leadership, as long as the company's 12-word policy to operate, all the problems will be successfully resolved.

4, other day-to-day affairs: In these two months, the company has organized two big meetings, one for the annual Guangzhou Construction Expo. As the Department of Personnel and Administration just to cooperate and standardized arrangements. Another is the company's annual half-year summary meeting, personnel administration department of the whole meeting for the specific planning (including the meeting place, the whole meeting process arrangements, etc.), through this meeting also understand their own arrangements for this meeting is not meticulous and thoughtful enough, considerations are not comprehensive enough, but also for me to call the future of the work put forward to improve and higher requirements. Another is the Ministry of Personnel and Administration of some of the day-to-day affairs, as the Ministry of Human Resources and Administration in dealing with various matters, I hope to be able to deal with the completion of a timely and efficient, but in practice I am still far from doing enough, in the future work needs to be further strengthened.

Through a year of work and learning to understand, although my grasp of the company's strategic planning and management of the situation and understanding of the situation is still far from enough, there is still a lot of need to learn to improve the place, but has been y in love with this big family, very cherish the opportunity to work in the company. I hope to be able to grow with the company ***, learn from the leadership and colleagues, and constantly improve themselves, and combined with their past experience, unremitting efforts, down-to-earth dedication, and departmental colleagues to improve the level of human resources management, *** with the promotion of the company's development.

Second, the work found in the problems and recommendations

Motivation is critical to the organization's operations. An employee's ability and talent does not directly determine his or her value to the organization, but only when his or her ability and talent are brought into play can he or she bring benefits to the organization, which largely depends on the level of motivation of the employee. Motivation determines the direction of a person's efforts, i.e., what kind of behavior he or she chooses to make, the level of effort, i.e., the degree of behavioral effort, and the level of perseverance, i.e., how much effort he or she puts into persevering with his or her behavior when encountering obstacles. Endogenous and exogenous sources of motivation complement each other and both endogenous and exogenous motivation feel inadequate. The current state of employees is that there is no good or bad. They just muddle along and get paid. Whether the company is good or bad or not seems to have nothing to do with them because there is no competition so there is no pressure. I think everyone should ask themselves, what is the purpose of your work, for your work you do better? Are you doing your best or are you giving your best to your work? What are your goals and what do you want for yourself? After the next 2 years, what kind of height do you want to reach in terms of personal skills, knowledge storage, and salary that best reflects your personal value, and what kind of efforts have you made to this end?

Anything always have to go through from scratch, from small to large course, this year we in the construction of the system, the human environment, administrative logistics, etc. has taken steps forward, in the coming days we will go better and better, I believe that from now on, the company's system will be more sound, perfect, the company's various departments will have a greater centripetal force, cohesion; 20xx In 20xx, we will continue to grow the enterprise. Payment and return are complementary, everyone will see themselves as a part of the enterprise, everyone is to pay wholeheartedly, and then the big difficulties and then the difficult can we can trip over. Enterprise development, personal value will be enhanced.

4.2021 Summary of the work of the company manager

The time shuttle, never stop. A cooker of work has come to the time when I am about to turn. Looking back on my trial period as a sales manager in the company, encountered a lot of frustration, paid a lot of effort, but more or harvest and growth. Therefore, after the end of the trial period, I still want to continue to stay in the position of sales manager, to more enhance their own, for the company to make more contributions.

Although in this probationary period, I am an unofficial sales manager to work for the company, but all along I have been a kind of extreme focus and serious and responsible attitude to their own work, to deal with the operation of the department. Single-mindedly only for the development of the company and think, wholeheartedly into my work every day.

Although I have not had the experience of working as a manager, but in the probationary period, I have been working hard to learn and improve their own, and ultimately led our sales department to record sales in the first half of the year. During this period, I experienced countless negatives, experienced countless nights of overtime fighting to two or three o'clock in the morning, and experienced traveling to a dozen cities within a month to conduct market research and study the work.

At the beginning, because I was too young, many of the employees in our department felt that I was not suitable to be the sales manager, and protested against my many arrangements and proposals, and expressed their discontent. In fact, those arrangements and decisions were all made after careful and prudent thinking on my part and consultation with a number of seniors. During that difficult period, I had actually thought of giving up, but on second thought, their actions were reasonable, after all, I had just come here not long ago and they had not seen the performance I had made. So in the latter stage, I began to do their example, in order to prove myself, and every thing is personally dry. When the departmental staff worked overtime, I also worked overtime with them. If the department staff want to run the market, I will go ahead of them to conduct market investigation. If they want to talk about their performance, I will devote myself to the excavation and cultivation of customers. As long as they encountered difficult customers, I will take the initiative to go forward to help them solve the problem, the use of my years of accumulated sales experience and eloquent ability to let them eliminate misunderstandings of our company, produce trust.

In this stage of the probationary period, my ability is everyone's eyes **** witnessed, my efforts are also something I have been insisting on. I believe that as long as I can continue to serve in the position of sales experience, I will lead the staff of our department to an increasingly successful path. So now, as an unofficial sales manager, I formally apply to the company for transfer.

5.2021 Summary of the manager's work

20xx, after the separation of the Purchasing Department and the Finance Department, the hotel leadership under the correct leadership, under the guidance of the ministries (departments), to help, to overcome the difficulties of fewer staff, heavy workload, and so on, to complete the first quarter of the procurement of the various procurement tasks. Tasks, for the hotel operation, management provides a strong logistical support. Since a year, the department adhere to the "comparison of goods, take care of business does not take care of the price" as the principle of the needs of the first-line departments as the focus, closely around the hotel's daily operations and management, seriously fulfill the work of the procurement manager's duties, better fulfill the department and the duties given to the work of the various tasks, is now briefly reported to the Department of the work of a year ago. Work:

First, the main work and practices

1, procurement in a timely manner, to ensure that business management is normal and orderly. Purchasing Department as a hotel logistics support one of the important components of the department, we adhere to the daily work to "do a good job of procurement, to protect the needs of the operation" as the principle of work, set up the operating sector first, the hotel's reputation and image of the work of the consciousness of the main, and strive to complete the work of the hotel under the various tasks in the first quarter of the work of the department in cooperation with the Department of Finance, the Department of Finance and the Ministry of Finance. In the first quarter of the work, the department in the separation of things with the Ministry of Finance and more miscellaneous cases, go to XX, XX assessment, procurement of high-grade raw materials XX times, *** to complete the procurement task XX times, procurement of various types of large and small items XX more than one, and to complete the operation of the department of the temporary needs of sporadic purchases of more than XX, a strong guarantee.

2, comparison shopping, to ensure that the procurement of goods at a good price. In order to minimize the hotel operating costs, to achieve good value for money, the department in the daily work of the Department of Food and Beverage Department of raw materials needed to carry out a weekly market survey and pricing, the emergence of price fluctuations in raw materials in a timely manner to adjust the department at the same time all the incoming materials strictly according to the hotel standards for acceptance and quality records, to do a timely return of unqualified products, replacement, and effectively reduce the cost of hotel operations. Hotel operating costs; followed by the xx department x package and x package of sofa selection, and the procurement of fixed assets throughout the xx, the department adhere to the horizontal survey, take care of business does not take care of the principle of price, to ensure that the purchased items are good and inexpensive; at the same time adhere to the implementation of the comparison of goods, especially in the supply of raw materials for the food and beverage industry to implement the supply of the two, the competition for each other, to ensure that the quality of the procurement of materials of the first quarter of xx more than a million dollars of stability. Stability.

3, active efforts to broaden the supply of raw materials new channels. In order to open up and introduce exotic characteristics of raw materials for the front-line departments to provide a good business security, the department according to the overall work of the xx arrangements, has twice carried out a xx raw materials market inspection, and the introduction of a number of characteristics of high-quality raw materials for the xx of the constant change to provide a strong guarantee, and has been the majority of consumers consistent high praise.

4, find ways to reduce xx operating costs. ① with the xx, xx department, completed the part of the supplier contract expiration after the renewal, and imitation xx department of dry goods supply mode, the xx department xx supply also implemented the two competition way, further reduce the department cost, improve the quality of supply. ② xx a one-time price adjustment work. ③ In order to further improve the operation of the xx, the department with the xx together with the search for the supply of nearly xx varieties.

Second, there are shortcomings

Over the past year, the Procurement Department in the xx leadership and departmental leadership under the guidance of the xx leadership, although the xx and the department under the guidance of the procurement task, but there are still many shortcomings, from the hotel, departmental leadership and the first line of the department's requirements there are still some gaps in the requirements of the further improvement of me, which is mainly manifested in the following Several aspects:

First, in the daily procurement work, the lack of strong planning, there is no comprehensive and systematic arrangement of procurement plans, which sometimes leads to the procurement of a more chaotic, lose three or four.

The second is the second line for the first line of service awareness needs to be further improved.

Thirdly, there are not enough channels and ideas on how to open up and introduce special raw materials, failing to provide more and useful information and raw materials for the first-line departments.

Fourth, their own sense of learning is not strong, the overall quality needs to be further improved.

Third, the next step in the direction of efforts

20XX department will focus on the rectification of problems in the previous year's work, strengthen learning, firmly establish the back office around the foreground to turn, the second line around the first line to turn the idea of proactive communication, diligence in the investigation, strict control, and strive to do a good job in the procurement of goods to protect the quality of the work of the Supervisory, to ensure that the xx The management of the operation is carried out in a normal and orderly manner.