opening words: hello, sir/madam and miss! I'm a customer return visitor from * * * * company. Thank you for answering. I'm sorry to bother you. Well, your mobile phone used our * * * * service last month. I want to take two minutes of your time to make a simple return visit survey on your feelings after using it. Is it convenient for you now? I don't agree to pay a return visit.

Basic words: If the customer thinks it is inconvenient, apologize and ask for a convenient time to contact again: I'm sorry to bother you, but when is it convenient for you to answer the phone? I can contact you again then! If the customer is attending a meeting: Sorry, I won't bother you while you are in a meeting. Thank you for taking my call. Goodbye. If the customer is dining: Sorry, I won't bother you while you are dining. Have a nice meal. Thank you. Bye. If the customer is not feeling well: I'm sorry, I won't bother you if you are not feeling well now. I wish you a speedy recovery. Goodbye. ..... agreed to pay a return visit, basic words: Thank you for your support to my work! You only need to answer a few questions I asked, and it doesn't involve any privacy. Please rest assured.

1. First of all, use open-ended questions to ask customers why they unsubscribe. The basic words are: You have cancelled the * * * * business at present. Why did you choose to unsubscribe?

2. If the customer answers because the phone bill is low or there is no money, or he/she doesn't know how to answer, we need to continue to actively guide the customer to explain the reasons for unsubscribe. The basic words are as follows: a. Apart from the cost, is there anything that makes you dissatisfied with the number of text messages and business content? B, did you choose to unsubscribe because of the number of short messages, business content, or other things that you feel dissatisfied with?

3. After the customer expresses dissatisfaction with one or several aspects, if the customer does not indicate the specific reasons for dissatisfaction, the specific dissatisfaction or the specific problems, it is still necessary to continue to ask the customer and guide the customer to speak out. The basic words are as follows: For example, if the customer only answers that he is dissatisfied with the business content, we can say: Oh, I see, what are the problems in the business content of * * *? Is the content not practical enough? Or do you not pay attention to these contents?

4. Finally, please ask customers to give feedback on specific improvement suggestions or opinions on the dissatisfied aspects. The basic words are: What do you think we should do to improve the problems you just mentioned? Can you give us some comments or suggestions so that we can provide better service to customers who are still using this business? Conclusion: (choose one) 1. I'm glad you can take the time to accept our return visit. Thank you very much for your support in my work. I'm sorry to bother you. Goodbye. 2. Thank you very much for your valuable advice. I wish you a happy New Year! Goodbye! 3. Ok, my return visit is over. Thank you very much for your support to my work! I wish you a happy New Year! Goodbye!

5. Thank you very much for your support in my work. I have bothered you. Goodbye. 5. Ok, thank you very much for your advice. Thank you again for taking my call. Goodbye! 6. Thank you for your support of my work! I wish you a happy life! Goodbye!

Telephone call back to customers [Part 2]

Opening words:

Hello, Mr./Ms. and Miss! I'm a customer return visitor from * * * * company. Thank you for answering. I'm sorry to bother you. Well, your mobile phone used our * * * * service last month. I want to take two minutes of your time to make a simple return visit survey on your feelings after using it. Is it convenient for you now? Do not agree to pay a return visit, basic words:

If the customer thinks it is inconvenient, apologize and ask for a convenient time to contact again: Sorry to bother you, when is it convenient for you to answer the phone? I can contact you again then! If the customer is attending a meeting: Sorry, I won't bother you while you are in a meeting. Thank you for taking my call. Goodbye. If the customer is dining: Sorry, I won't bother you while you are dining. Have a nice meal. Thank you. Bye. If the customer is not feeling well: I'm sorry, I won't bother you if you are not feeling well now. I wish you a speedy recovery. Goodbye. .....

agreed to pay a return visit. Basic words: Thank you for your support to my work! You only need to answer a few questions I asked, and it doesn't involve any privacy. Please rest assured.

1. First of all, use open-ended questions to ask customers why they unsubscribe. The basic words are: You have cancelled the * * * * business at present. Why did you choose to unsubscribe?

2. If the customer answers because the phone bill is low or there is no money, or he/she doesn't know how to answer, we need to continue to actively guide the customer to explain the reasons for unsubscribing. The basic words are:

b. Did you choose to unsubscribe because of the number of short messages, business content, or other things that you are dissatisfied with?

3. After the customer expresses dissatisfaction with one or several aspects, if the customer does not indicate the specific reasons for dissatisfaction, the specific dissatisfaction or the specific problems, it is still necessary to continue to ask the customer and guide the customer to speak out. The basic words are as follows: For example, if the customer only answers that he is dissatisfied with the business content, we can say:

Oh, that's it. In your opinion, the business content of * * * * Is the content not practical enough? Or do you not pay attention to these contents?