Volunteers refer to people and groups who provide services free of charge and contribute their time and energy to improving society on the basis of morality, belief, conscience, compassion and sense of responsibility. Volunteer service generally refers to using one's own time, skills, resources and kindness. Strictly speaking, voluntary service refers to any person who voluntarily provides time and energy to improve social services and promote social progress without any material reward. Voluntary service has four characteristics: voluntary, free, public welfare and organizational. Volunteer service is a spirit of participating in promoting human development, promoting social progress and improving social work on a voluntary and unpaid basis. It embodies the individual's positive attitude towards life, values, society, people and outlook on life.

Extended data

The United Nations defines volunteers as activists who voluntarily serve social interests, without any interests, money or reputation. In particular, a person can take the initiative to assume social responsibilities, dedicate his personal time and help others without getting any return.

According to China's specific situation, volunteers are defined as: when their own conditions permit, they join relevant groups, do not require any material, money or related benefits in return, make rational use of existing social resources within their own responsibilities, serve social welfare undertakings, carry out professional, skilled and long-term service activities, and help people with certain needs. #039;

A person who voluntarily participates in social welfare activities. Enjoy free bus and subway, free access to parks and tourist attractions.

Volunteers are also called volunteers, voluntary workers or volunteers. They are committed to contributing to social progress for free. Voluntary service refers to the organized behavior of helping others and participating in it based on social public welfare responsibility. Its development can be traced back to World War II. The rise of welfarism has led to the collapse of government expenditure in various countries, and the development of voluntary work is to solve the overwhelming needs of society.

20 17 12 1 implementation of the voluntary service regulations.

2. Tourism work content

Tourism, known internationally as tourism industry, is a comprehensive industry that relies on tourism resources and facilities to attract or receive tourists and provide them with six links: transportation, sightseeing, accommodation, catering, shopping and entertainment. Tourism business consists of three parts: tourism, transportation and passenger transport, and accommodation represented by hotels. They are the three pillars of tourism.

1. Among tourism majors, tourism management is the most popular and employed major.

Tourism management is a new discipline established with the development of China. In China, although this discipline was born only 20 years ago, it has become an important discipline department in the discipline system of business administration. Cultivate senior professionals with professional knowledge of tourism management who can work in tourism administrative departments at all levels and tourism enterprises and institutions.

Tourism management majors cultivate the basic knowledge and skills of management and service of tourism enterprises, engage in management and reception services of travel agencies, tourist hotels and other tourism industries, as well as advanced technical application-oriented professionals.

2. Development of scenic spots

Multi-industry integration has become the foundation of tourism development. This multi-industry and multi-professional technology integration puts forward high requirements for tourism development consultation.

Tourism consultation needs product planning, marketing planning, investment operation planning, architectural planning, landscape design, architectural design, decoration design and so on. Therefore, it has become a multi-disciplinary technical cooperation business, which requires the integration of multiple professions.

3. Tour guide

Tour guides are mainly divided into Chinese tour guides and foreign language tour guides. Its main job is to guide tourists to feel the beauty of mountains and rivers, solve possible emergencies during the journey, and give help in accommodation and transportation.

In China, anyone who wants to engage in tour guide business must take the tour guide qualification examination according to the regulations. Those who pass the examination shall be entrusted by the tourism administrative department of the State Council to issue the tour guide qualification certificate by the tourism administrative department of the people's government of the province, autonomous region or municipality directly under the Central Government.

4. Travel agency planning and scheduling is the combination of planning and scheduling. It is a kind of work for travel agencies to arrange reception plans for tour groups and individual travelers, count relevant information, and undertake tourism service procurement and related business dispatch related to reception. As far as planning adjustment is concerned, cost leadership and quality control are the two cores of planning adjustment positions.

3. Responsibilities and contents of tourism work

The responsibility of tourism enterprises in the process of tourism;

The first is to ensure the safety of tourism services. The safety of tourism depends on whether the relevant services purchased by tour groups are standardized and whether the tourist routes developed and designed by travel agencies are safe.

Second, earnestly fulfill the obligation to inform.

As long as the travel agency fails to fulfill its obligation to inform, or fails to fully inform, causing personal injury or property loss to tourists, the travel agency will bear corresponding legal responsibilities.

Third, take effective preventive and remedial measures. Preventive measures include travel agency emergency plan and tour guide (leader) preventive measures.

Travel agencies should formulate practical emergency plans, make strict arrangements for possible travel safety accidents, and ensure the scientific, practical and timely prevention and treatment of travel safety accidents from the system.

4. The basic content of tourism service

OTA (English abbreviation for online travel agency) generally refers to online travel.

Online Travel Agency (OTA) is a technical term in the tourism e-commerce industry. It means that tourism consumers book tourism products or services from tourism service providers through the network and pay online or offline, that is, all tourism subjects can conduct product marketing or product sales through the network.

Otc refers to the OTC market formed by buying and selling securities through a large number of scattered securities counters and major telecommunications facilities of securities institutions such as investment banks. Sometimes called OTC market or OTC market, it constitutes another important part of the bond market.

5. What is the main work content of tourism service?

1. Responsible for the management of daily business activities of the scenic spot, counting the number of tourists and managing festival activities.

2. Responsible for environmental sanitation management, tourism order and spiritual civilization construction in scenic spots.

Responsible for the supervision and management of the maintenance and protection of scenic resources (fire prevention, theft prevention, disaster prevention, insect prevention, etc.).

4. Responsible for the safety management of scenic spots, the behavior management of tourists, the quality management of tourism services, and the complaints of tourists in scenic spots.

5. Responsible for the management of scenic tour operators, scenic guides and scenic managers.

6. Assist in handling the relationship between relevant departments (villages) in the scenic spot and help coordinate the work.

7. Complete other tasks assigned by the company, and cooperate with various functional departments and offices of the company to do relevant management work. As for salary, it depends on local conditions. Generally, the salary of 3A scenic spot is 4000.

6. How to write the main work content of tourism service?

1. Commercial services refer to service exchange activities involved in commercial activities, including professional services, computer and related services, R&D services, real estate services, leasing services without the intervention of brokers, advertising services and other commercial services.

2. Communication services, including postal services, express delivery services, telecommunications services and audio-visual services.

3. Construction and related engineering services, including general construction, installation and assembly, building improvement and decoration, etc.

4. Sales services include agency services, wholesale trade services, retail services, special agent services and other sales services.

5. Education services, including primary education services, secondary education services, higher education services, adult education services and other education services.

6. Environmental services, including sewage treatment services and waste treatment services.

10. Entertainment, culture and sports services, including entertainment services, news agency services, cultural services such as libraries, archives and museums, and sports and other entertainment services.

1 1. Transportation services include shipping services, inland river shipping services, air transportation services, space transportation services, railway transportation services, road transportation services, pipeline transportation services and auxiliary services of various modes of transportation.

7. Tourism services mainly include

Services include: software and information technology services, information transmission, warehousing and postal services, leasing, scientific research and technical services, finance, water conservancy, environment and public facilities management, resident services, repairs and other services, education, health and social work, culture, sports and entertainment, public management, transportation, etc.

1 travel

Tourism, known internationally as tourism industry, is a comprehensive industry that relies on tourism resources and facilities to attract or receive tourists and provide them with transportation, sightseeing, accommodation, catering, shopping and entertainment. Tourism business consists of three parts: tourism, transportation and passenger transport, and accommodation represented by hotels. They are the three pillars of tourism.

2. Real estate industry

Real estate refers to a comprehensive industry that takes land and buildings as business objects, engages in real estate development, construction, management, maintenance, decoration and service, and integrates various economic activities. It is a leading, basic, driven and risky industry.

Real estate is an industry that invests, develops, manages, manages and serves real estate. Belonging to the tertiary industry, it is a basic, pioneering and risky industry.

3. Transportation industry

Transportation refers to the business activities of transporting goods or passengers to their destinations by means of transport, so that their spatial positions are shifted. Including land transportation services, water transportation services, air transportation services and pipeline transportation services.

4. Catering industry

Catering is a food production and operation industry that provides consumers with all kinds of drinks, food, consumption places and facilities through instant processing, commercial sales and service labor. According to the definition of European and American standard industry classification, catering industry refers to catering service institutions with the purpose of commercial profit.

5. Financial industry

Financial industry refers to banks and related fund cooperatives, as well as insurance industry. In addition to industrial economic activities, other economic-related businesses are the financial industry.

8. What are the services in the tourism service industry?

Service-oriented enterprise refers to the theme of engaging in the current business tax service industry. Compared with manufacturing enterprises, one of the biggest characteristics of service-oriented enterprises is that the proportion of human capital in enterprise capital is very high, and human capital has become the first resource of service-oriented enterprises. The business philosophy of service-oriented enterprises is that everything is centered on customer needs: its focus is to provide customers with complete services with products as the carrier; In its total profits, the profits created by providing services account for an important proportion. Compared with traditional product-oriented enterprises, service-oriented enterprises can better meet the requirements of customers, improve customer satisfaction and loyalty, increase the profits of service-oriented enterprises and enhance their market competitiveness.

The service industry includes the following aspects and business scope:

1. Agency business: its scope refers to the entrusted business of the entrusting party, including the purchase and sale of goods and import introduction services. Among them, purchasing refers to the business of accepting the entrustment to buy or sell goods according to the actual purchase or sales amount, and charging the handling fee. Agency import refers to the import and export business of goods or services entrusted. Introduction refers to the business that the intermediary introduces the two parties to discuss transactions or other matters.

B: Hotel industry refers to the industry that provides accommodation services.

C. Catering industry: refers to the business of providing catering consumption services for customers by providing catering places at the same time.

D Tourism refers to the business of arranging accommodation, transportation and providing tour guide services for tourists.

E warehousing: refers to the use of warehouses, goods or other places.

G. Advertising refers to the use of books, newspapers, magazines, radio, television, movies, slides, road signs, posters, windows, neon lights, light boxes, etc. To publicize and provide related services for introducing commodities, commercial services, cultural and sports programs, announcements and statements.

H Other services: refers to services other than those listed above. Such as bathing, hairdressing, dyeing, photography, fine arts, painting, copying, typing, carving, calculation and testing, testing, recording, video recording, copying, printing, design, drawing, surveying and mapping, exploration, packaging, consulting, etc.

9. A brief introduction to the main work contents of tourism services.

A full-time tour guide is a tour guide who leads a tour group. You may not understand this. To put it simply, the tour guide who stayed with us for the longest time from boarding to the end of the tour is a full-time tour guide. Accompanying a tour guide means accompanying the whole journey. In fact, when we say tour guides, we all mean accompanying tour guides.

The whole escort function is equivalent to a button. Accompanying tour guides are buttons for group travel agencies and local travel agencies, buttons for travel team members and travel agencies, buttons for travel agencies and scenic spots, and so on.

Local escort refers to the person who receives the tour guide sent by the travel agency and receives the tour group. Generally speaking, local tour guides will take the tour group for a period of time and will not continue to take it. There is not much communication between local tour guides and tour groups, mainly with full-time tour guides.

The job of the local tour guide is to lead the tour group to visit some local tourist attractions, which actually includes explaining the functions of the scenic spots. In fact, the presence of local tour guides is very low. When the general scenic spots are explained, he explains them. After the explanation, it seems to have disappeared. The tour guide has been accompanying the tour group.

10. Work content of tourism service

Tourist service center is a place where scenic spots provide services and consultation for tourists. Generally located in the gateway area of scenic spots, it has the functions of ticket sales, consultation and complaint. There are tables and chairs with drinking fountains and rest, electronic touch screens and colorful publicity pages, a maternal and child room, a health room, a police room, a tourist toilet and, of course, a group of enthusiastic and thoughtful lecturers.