1. Individual year-end work summary model Part I

As a secretary since the work, the work of deep understanding, seemingly simple work, but because of its unique complexity and deal with to be particularly careful. A wink and a year has passed, under the leadership of the department, with the help of all the staff, I closely around the center of the work of the Ministry, give full play to the functions of the post, and constantly improve the working methods, improve efficiency, and better complete the work of the task. The following is a personal self-summary of the year-end work.

First of all, it is to strengthen the function, do a good job of service. Work, I focus on grasping the fundamental, and strive to improve the level of service. The first is to do the paperwork seriously. The official document is to convey the company's policy, the intention of the carrier, the quality and level of the official document directly affects the commander of the smooth, this year, I began to be responsible for the drafting of the official document, insisted on sending the document before asking colleagues to help, many times proofreading, to ensure that there is no error, has been sent to a copy of the receipt of a copy of the document. Secondly, strictly run the meeting, for the company's teleconference, on-site meetings, etc., I have coordinated the various departments, layout and links, effective implementation of the leadership of the arrangements for the deployment, to ensure the smooth progress of the work.

Secondly, it is to strengthen the image and improve their own quality. In order to do a good job of secretarial work, I insist on strict requirements for themselves, focusing on setting an example, treating people with sincerity, one is to love and dedication to speak of dedication. Comprehensive Department of the work of the law is "no law", therefore, I correctly recognize their own work and value, correctly deal with the relationship between bitterness and happiness, gain and loss, personal and collective interests, adhere to the dedication, honesty and dedication to ensure the efficient operation of the work. The second is to hammer the business to improve. Write reports, summaries ___. The use of office learning materials circulated or for the departments of the school manuscripts at the same time, carefully learn the strengths of others, change their own shortcomings, and humbly to the leadership, colleagues to teach, in the continuous learning and exploration to make their own in the written materials have improved.

Although the work of the year has made certain achievements, but there are some shortcomings, mainly in the degree of emancipation is not enough, the service is not enough, and experienced colleagues still have a certain gap, the material is still hovering in the basic format, the content of the lack of deep excavation of the extension of the work in the future, I will certainly seriously sum up the experience, overcome the shortcomings, and strive to do a better job. Better.

First, carry forward the spirit of hard work and endurance. In the face of secretarial matters, the nature of the work of the heavy task, not afraid of suffering, take the initiative to find things to do, to do "eye hard, mouth hard, hand hard, leg hard", and actively adapt to a variety of difficult environments, in the heavy work of honing the will, growth of competence.

The second is to carry forward the spirit of tireless progress. Strengthen the study, the courage to practice, reading books, in the book learning at the same time pay attention to collect all kinds of information, a wide range of absorption of a variety of "nutrition"; at the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their own solid theoretical foundation, dialectical thinking method, the correct ideological point of view, the down-to-earth The work style.

And in the next new year, for the development of the company's goals will be to strengthen and improve their overall quality and ability to constantly seek new changes as a service to the company to expand the purpose. I have to do:

1, to assist the leadership to do a good job of office meetings and company-wide administrative meetings, large-scale comprehensive activities related to the preparatory work, to strengthen the communication and cooperation with all aspects of the establishment of a good partnership, and further improve the various activities to the company's benefits, to assist the leadership to seek a more long-term development of its space. Do a good job of recording, drafting minutes, checking, urging the decision of the meeting and other matters, the development of a detailed work schedule, so that the work carried out in a clear, just organized.

2, draft the company's leadership speeches, reports, fast and detailed records of leadership speeches, and timely written form systematically and accurately organized out of the report, plans, summaries and in the name of the company to report the issuance of the relevant documents, letters and letters to and from the letter, etc., to make the work of a more systematic, comprehensive and give a detailed record of the process, to facilitate the return to check at the same time more to avoid the mistakes.

This is the first time that a company has made a mistake.

3, collect, summarize the company's comprehensive administrative work plans, summaries and other materials, and to centralized classification management. Will be a variety of documents and materials not only in written form to the whole management, and at the same time are in the form of computer files stored comprehensively.

2. Individual year-end summary of the work of the second

20 __ year time is about to pass in the company's leadership, the support and help of colleagues, I adhere to the continuous learning of theoretical knowledge, summarize the work of the experience, to strengthen their own cultivation, and strive to improve the quality of the overall, strictly abide by the rules and regulations, to complete their positions, and the work of the company's staff, to ensure that the company's work is carried out in a timely and efficient manner. Rules and regulations, to complete the duties of their positions, now the work of this year is summarized as follows:

First, the work attitude:

I love their own work, can correctly and seriously to treat each job, the work of the inputs, a high level of dedication and a high degree of sense of responsibility for the masters, to comply with labor discipline, the effective use of work time, to ensure that the work can be on time, to ensure that the work is done on time. Work time, to ensure that the work can be completed on time.

Second, the business ability:

More work, more learning: I first came to work in the company, this work is a new challenge for me, but in order to get started as soon as possible, I am not afraid of trouble, to the leadership to ask for advice, to colleagues to learn, and their own fumble to practice in a very short period of time to familiarize themselves with the work they are doing, and clear the work of the program, the direction, improve the Working ability, in the specific work of the formation of a clear working idea, can carry out the work smoothly and skillfully and successfully complete the work. Often communicate with other salesmen, exchange, analyze the market situation, the existence of problems and response to the program, in order to seek **** with the improvement.

Third, in order to improve our level of service, I personally believe that we should provide humanized service.

Scheduled personnel should be polite, courteous, modest, concise, sharp, generous, understanding and considerate of each other when speaking and answering the phone, to develop the use of "Hello", "Please wait", "Please rest assured", "Have a nice trip" and other "humble words" habit, give people a close, spring breeze feeling. Every phone call, every confirmation, every offer, every description should be full of sincerity and enthusiasm to reflect our service attitude, express our confidence, show our strength. Reply to the mail, fax back, the words should be clean, clear and beautiful, concise, accurate and distinct, standardized format. To win each other's goodwill, in exchange for each other's trust and cooperation.

We know that the interests of the company above all, enhance the sense of responsibility of the staff's ownership, everyone for the increase in revenue and expenditure, open source and reduce expenditure to make contributions. Understand a simple truth, the company and the staff is the same breath **** fate, the development of the company can not be separated from the support of everyone, everyone's interests are reflected through the growth of the company. In the peak season of tourism, everyone's efforts have also been rewarded, but also strengthened our determination to work harder and achieve better results.

Looking back on this year's work, I am very successful in completing my job, which is the company's cultivation, leadership care, education, support and help of colleagues, tolerated my shortcomings and mistakes, taught me to do things, to have their own today. In the future, I will cherish, study hard, work hard, and faithfully fulfill the purpose of being honest, doing things in a practical way, in the stage given by the leadership and colleagues to do a part of the responsibility for the development of the company. In the future work, I will work harder, "a hundred-foot pole further"!

3. Individual year-end summary of the work of the sample article three

20__ year, is my harvest year, but also a year of progress. This year, in unity with the majority of colleagues, efforts, struggle based on the care and correct leadership of the bank leadership, I adhere to high standards and strict requirements for their own, conscientious and conscientious to do their jobs, more excellent completion of the leadership of the various tasks assigned to the work of the individual work capacity has been greatly improved. In retrospect, now the 20__ annual work and 20__ year work plan specific summary arrangements are as follows:

First, 20__ annual work summary

The first line of the savings cabinet bank savings window and image. Here, the most customers contacted every day, the amount of transactions that occur. In this year I mainly did the following two points:

1, the concept of quality service.

I arrive at work on time every day, do a good job of pre-shift preparation, on time to participate in the morning meeting, with quality and civilized service as the standard, to receive every customer, patiently and in detail to promote the Bank's business regulations and related products, to answer customers' difficult questions.

I remember a time when an individual businessman brought more than 100,000 yuan of unorganized money to the branch deposit, I concentrated on quickly sorting out the inventory bundles, and soon told the customer the exact number, the customer praised. The customer will be able to get the money from the other banks and transfer it to our bank.

This incident makes me y realize that in order to do a good job of business, we must adhere to the service concept of "thinking of the customer's needs, urgent customer's needs, row customer's worries".

2, good working attitude.

My work is mainly in accordance with the provisions of the use, safekeeping teller tail box in the important blank vouchers, valuable documents, cash, and seals; seriously review the business information submitted by the customer to ensure that the transaction is entered correctly, to complete the transaction within the authority of the daily morning, midday and evening to do the three touches of the library as well as to ensure that the evidence, the account, the account of money, inside and outside the account in line with the; and after the class and colleagues mutual counter counter checking.

My work is sometimes very cumbersome, must be done meticulously, conscientiously and responsibly, in order to excel in their own work, we must strive to strengthen their own learning, refine their skills, improve their own quality.

So I went to work during the day and went home at night to memorize and understand the rules and regulations, the rules of service, practice counting and microcomputer operation from then on, as long as the bank to carry out the business, I took the lead in a timely manner to learn, master the system and business requirements, know every detail, adhere to the side of the work while learning and practicing, and humbly learn from the colleagues than their own business ability and leadership to learn from their colleagues, the coaching of the colleagues, Leadership support, so that my comprehensive quality has been comprehensively improved, the period of work has been recognized by colleagues and customers, here I sincerely thank colleagues and leadership help.

Second, 20__ annual work plan

For the next year's work plan, I have the following ideas, immature, please colleagues and leadership guidance:

First, the position, to eliminate the ideological laxity and shortcomings, thoroughly updated the concept of customer satisfaction as the standard, consciously regulate their own behavior. behavior, consciously implement the Bank's various service measures.

The second is to take the business skills and proficiency as a measure of service level, practicing the basic skills, speeding up the speed of business, avoiding mistakes, and grasping the quality.

Third, we are striving to learn new business knowledge to vigorously expand the business areas of the business office to create a favorable environment for development.

A year are immersed in the work, and now look back on a year's worth of bits and pieces, and feel a lot of harvest, I will be in the work of the 20__ year to put more enthusiasm, so that my bank's business to the next level!

4. Individual year-end work summary sample Part IV

20XX, in the management of the bank, the branch under the care and cultivation of the leadership of all the leaders, the support and help of colleagues. I have made great progress in thinking and working methods, treating and dealing with problems also gradually tend to be comprehensive. Looking back on a year's work, there are hardships, but also gains, the refinement of work experience, but also the sharpening of character. If you want to use a sentence to summarize the words, that is: tired and happy, bitter and harvest. Now I will summarize my thoughts and work this year as follows:

First, the work in 20XX

(a) down-to-earth, hard work. First, actively cooperate with the director of the office to gradually improve the office management system, standardize the work procedures; second is to do a good job in the line of paperwork and meeting organization, to ensure that the management of the bank, the implementation of the branch's decision-making, coordination of the management of the bank and the branch of the work of the various departments, to strengthen the information feedback; third is to do a good job of supervising the implementation of the branch of the management of personnel files, management of the use of print management, external liaison and hospitality, and the creation of civilized information collection The fourth is to pay attention to the image, whether it is to receive a phone call or ushered in, I always pay attention to their own speech and demeanor, not because of their own faults and affect the image of the entire organization.

(ii) proactive, writing materials. Completed the work plan for the year, a variety of instructions, reports, notices and other documents and materials drafting; with the management of the bank office leadership to complete the "Chinese banking industry civilization and standardized service 1,000 best demonstration units", "municipal women's civilization post", The creation of "four standardized sub-branches".

(C) seriously study and strive to improve. The times are constantly developing and changing, the work we do also changes with the times, to adapt to the needs of the work, the way is to strengthen learning. In 20XX, the chairman of the board of directors advocated the "four one" reading activities based on efforts to learn all kinds of knowledge related to work, so that they do not fall behind, do not lag behind in their work, and be better able to perform their duties. In particular, through the study of the book "do the bank staff", their ideological quality, moral character and working ability have been improved.

Second, their own shortcomings

1, the importance and urgency of learning is not enough to recognize the lack of systematic study of financial knowledge, social knowledge, not enough drilling, learning formality.

2, the work is not bold enough, not strong sense of innovation. Always in the process of continuous learning to change the work methods, and can not be in the innovation to practice, to promote.

3, lack of experience, dealing with problems superficially, some of the work related to the overall situation does not understand the work, and sometimes make the mistake of taking things for granted, and there will be impatience in the work of the pressure.

Third, the improvement measures and 20XX work plan

1, strengthen the knowledge of financial business, economic knowledge and our bank at all levels of leadership recommended books, proactive learning settlement and credit and other types of business knowledge, and practical operation. Continuously improve the initiative of learning, and constantly improve the connotation and cultivation of personal thought, and strive to pass the remaining two qualification exams in 20XX, and make achievements in the title and bank-related professional certification exams.

2, improve the ability to innovate and strengthen the subjective initiative. Always exercise your ability to listen and know. In daily work, meetings, leadership speeches and other occasions, so that attention is focused, responsive, deep understanding, firm memory. Good at expressing their own wisdom and opinions, and constantly in the work of the discovery of problems, research problems, problem solving, in the psychological quality, thinking methods and organizational and coordinating ability to improve all aspects of their own.

3, proactive, as a good "five". First, try to be a good communicator. Better complete the uploading and dissemination of work to ensure that all decisions to be implemented, in the first time the leadership of the spirit and requirements to reach the ministry; two is to strive to be a good clerk. Active work, to overcome the difficulties of fewer office staff, and better completed the work assigned by the leadership; Third, strive to be a good informant. Actively understand, grasp the dynamics of all aspects of information, information, strengthen the information work; Fourth, strive to be a good coordinator. Services for the sections, try to effectively coordinate the work of various departments and sections, so that the work to achieve the overall advancement of the purpose; Fifth, strive to be a good steward. Regardless of the left and right sections, full assistance, enthusiastic service, on time, quality and quantity to complete the work of the leadership.

20XX is a meaningful year for me, this year, I have my own small family, since I have become a family should be established, the new year, I will be more mature, more efforts to meet all the new challenges.

5. Individual year-end summary of the work of the five

Looking back on 20__, as the company's administrative clerk, a year, in the department of the leadership of the care of the guidance and the support of colleagues to help me diligently and pragmatically to complete the current year's work, and the successful completion of the leadership of the task, now the year's administrative clerk, in the department of the leadership of the care of the guidance and the support of colleagues to help me to complete this year's work, and successfully complete the leadership of the tasks. The tasks, now the overall work of the year is summarized as follows:

First, due diligence, good administrative management.

According to the needs of the work, at any time to produce all kinds of forms, documents, etc., and at the same time to complete the arrangements of the various departments of printing, scanning, photocopying and other document processing work. The notices and documents issued by the company should be uploaded and sent down in a timely manner. Timely arrangement of external documents, good document registration, labeling symbols.

Second, conscientious and meticulous, to ensure that the file is perfect and orderly.

File management work, is the group three orders need all staff attach great importance to the work of the group specifically organized the archives of the company responsible for the ___ and other companies to study the management of the archives, and archives management learning training. Under the leadership of the director of the office, the archives over the years were sorted and classified, bound and filed according to the regulations, so that the management of the archives formalized and standardized. Timely handover procedures for the documents reported to the departments, filed on time, and the establishment of the checking and borrowing account, do a good job of archives access, borrowing and so on, be sure to do a detailed and ensure the integrity of the file, timely borrowing, timely return, so as not to let the company's archives lost and damaged.

Third, strong protection, good material management.

Taking over the assets has been a year, from the beginning of the rusty, to the present skilled, I strictly require myself to do a good job of every item in and out of the warehouse. Timely purchase of items we need, in accordance with the provisions of the company's material management, comparison of goods to select both practical and practical items, try to achieve zero inventory; monthly inventory on time with the financial inventory of low-value perishable items, inventory of each item, be sure to do pen clear, pieces of meticulous.

Fourth, the timely completion of the annual inspection of the license to ensure the normal operation of the work.

In accordance with the provisions of the state industry and commerce department, the regular ____ and ____ of the organization code certificate, business license for the annual inspection. In July this year, it was mainly the extension of ____'s real estate development qualification, in accordance with the requirements of the Municipal Construction Commission to organize the information, during this period, due to our existing information is not comprehensive, so all kinds of difficulties arose, but we are not tired of communicating with the office of the Municipal Construction Commission, but also with the help of colleagues, and finally successfully completed the application for the extension of the qualification of real estate development.

V. Other work completed.

1, do a good job of assisting the work: actively participate in the group, the company organized activities and training, to assist the director of the office to do a good job of the company's various activities and appreciation of the preparatory work.

2, in the office of the daily reception and receive phone calls, the use of civilized language, speak calmly, warmly, politely receive visitors, for encountering related problems to consult or ask for help, I will do my best to give the answer or timely transfer to the relevant leaders to give a solution to safeguard the company's image.

Six, the direction of next year's efforts and work ideas:

In the existing work on the basis of strengthened learning, and continue to accumulate experience, the use of knowledge to make up for their own deficiencies, and to further strengthen the awareness of the learning process, according to the development of the situation and the needs of the work, improve themselves, show themselves.

20__ year will be the project dry fast year, I will encounter difficulties do not bow down, do not show a moment of courage, with action to prove their confidence and ability. With a more positive attitude towards all affairs, in which the main work focuses on: the management of the receipt and dispatch of documents, the management of assets and materials, the work of inspection and supervision, the annual inspection of licenses and ___ real estate development qualification level 4 application and with the leadership to do a good job in all kinds of activities to organize and strengthen the team building. Chest dress prudent consciousness, external decorative positive style, optimistic and cautious working life, behavior and manners generous and courteous, treating people and things with enthusiasm and sincerity.

The above is my work throughout the year and next year's outlook, I believe that under the correct guidance of the leadership, I will be a better posture to meet the challenges of the coming year. Here, once again, I would like to thank all the leaders for their support of my work, and all my colleagues for their dedicated help.