Model essay on the hotel's weekly work plan 1

1. Front Office Department:

1. Maintain the overall image of the front office and arrange cleaning to clean the glass inside and outside the hall (with the cooperation of Manager Tian, starting on Tuesday).

2. The locker at the front desk will follow up, and it will be in place this week. After the locker is in place, the dressing room will be standardized as a whole, and the health management system will be formulated and implemented (after the locker is in place, health supervision and inspection will be carried out every day)

3. The front desk gfd will be standardized, and the tooling and headgear shoes will be standardized and the makeup will be light (summer clothes will be issued on Tuesday)

4. The language of customer service will be standardized and simplified, and business training will be strengthened to enhance business proficiency

5. Reduce friction, do a good job in transit scheduling with various departments (middle management trains employees, and all departments strengthen communication)

6. Make a good sales plan at the front desk, carry out the sales knowledge at the front desk, and implement it to everyone (carry out the daily supervision and inspection of the sales skills set before)

7. Follow up the accounts and settle the group purchase accounts with the finance! The accounting and settlement process of shareholder signing is more standardized!

8. Follow-up of taxi commission

9. Add new rules and regulations at the front desk on Thursday, and report them to Xudian for approval after they are formulated. 11, weekly meeting again for emergency case handling training.

2. Sales Department:

1. The monthly turnover task is 1.6 million, and only 51% of the monthly task has been completed by the 21th. 86,111 yuan.

2. Work out this week's sales plan and sales volume with the sales manager.

3. The leaflet page has been distributed, so it is necessary to print a single page and issue a sales card.

4. Online sales will follow up again and negotiate the group purchase price.

5. The original customers make telephone calls every afternoon from 15: 11 to 16: 11

6. The commission calculation of the sales department, the commission standard and the reimbursement regulations are implemented (the guidance of Xu Store is needed)

3. The security department

1. Increase the security guards' awareness of fire protection, and start to inspect the fire-fighting equipment every day this week (gradually improve and expect the overall fire safety training in June) < (Strengthen training, without interruption)

3. Sanitation of the parking lot (unified cleaning will be started on the 1 th of next month, because only two security guards are working at night this week, and the lighting in the parking lot is insufficient)

4. Drawing parking lines in the parking lot this week (cooperation between the engineering department and the security department) requires the guidance of Xu Store (expected Thursday). 4. Standardize the basic processes of all departments this week, cooperate with each other, and make detailed work plans for all departments of the hotel in June! Please ask Xu Dian for instructions on the shortcomings. At present, there is still a lack of standardized service concept, brand image understanding, and customer service standardization is not in place!

model essay on the hotel's weekly work plan 2

1. Basically establish the hotel's various institutional systems

Form a relatively standardized personnel management. According to the overall requirements of the management system, various management rules and regulations, employee reward and punishment system and daily training management regulations have been completed, making daily management more institutionalized, standardized and operational. The first draft of employee handbook and other systems has been compiled.

in addition to improving the original human resource management system, according to the labor law and labor policies and regulations, combined with the actual situation of the hotel, the contents of rewards and punishments, assessment, transfer and selection, vacation and labor relations have been clarified, and the labor and personnel management system has been gradually improved.

2. In order to meet the needs of hotel development and personal development of employees, the training work is vigorously strengthened

In order to continuously enhance the competitive strength of hotels, improve the quality and ability of employees, and meet the needs of hotel and personal development of employees, the Human Resources Department has formulated relevant training management regulations and implemented daily training inspections. Corresponding work has been done in training planning and coordination.

1. Carefully organize and do all kinds of training work

Conduct induction training for new employees, and hold two sessions. More than 51 people participated in the first phase of hotel new employee training. The second employee training was assisted after the management company came.

2. The daily training of all departments has achieved remarkable results.

Take the Housekeeping Department as an example. On the one hand, each team focuses on the training of employees' quality, work attitude and service etiquette; On the other hand, earnestly implement the training plan of the month, complete the training tasks, and organize daily job business study.

3. Organize employees to participate in the competition, and check the education and training of employees.

organized waiters to participate in the skills competition of Tengzhou employees, and won the second place in the group and the gold medal in the chef's cooking competition.

Third, strict "law enforcement" and effective rectification of violations of discipline

Management and rewards and punishments are important measures and means to do a good job in system maintenance.

therefore, before the establishment of the quality inspection department, the human resources department strictly implemented various rules, regulations and employee codes, so as to reward those who have made meritorious deeds and punish those who have made mistakes, and everyone was equal before the system, thus safeguarding the normal interests of hotels and employees.

the human resources department has taken a series of measures to solve employee violations, such as criticism and education, supervision and inspection, daily notification and fines. And strengthen quality inspection, strictly implement the implementation of various systems in the service area, and seriously deal with violations of hotel regulations.

fourth, strengthen management and streamline institutions.

This year is a year of changing bosses. Combining with the management mode of Jining Hong Kong Hotel, our department has gradually formed a personnel management system that can reflect the new hotel itself. In terms of organizational structure, based on the principle of simplicity, necessity and rationality, a reasonable three-level vertical management model has been set up according to the functions and powers of various departments, which has initially achieved the goals of simple organization, fine personnel, few levels and high efficiency.

Model essay on the hotel's weekly work plan 3

1. Do a good job in the management of the department

1. At the beginning of the hotel's opening, employees' self-discipline and service awareness were poor, and paternalistic management was the mainstay, which improved their self-discipline and service awareness in a short time;

2. With the improvement of employees' self-discipline, service awareness and the maturity of department operation mechanism, we will implement humanized management, respect employees' opinions, give full play to employees' enthusiasm, encourage employees to express themselves and cultivate talents.

Second, do a good job in departmental services

1. Do a good job in reception services to make guests feel at home;

2. Do a good job of cleaning and sanitation to provide guests with a comfortable living environment;

3. Continuously train employees to improve service quality, personalized service and non-interference service

3. Do a good job in the sales of guest rooms and other hotel products

1. Collect market information, make reasonable suggestions on the operation of guest rooms, and increase the operating income of guest rooms;

2. Train employees' sales awareness, improve their sales skills and actively sell hotel products.

iv. collecting guest opinions and continuously improving guest satisfaction

collecting guest opinions is an important way to improve hotel management and service level and service quality.

5. Strengthen communication with guests and establish good guest relations

6. Visit and learn advanced experience from other hotels and constantly innovate services

7. Manage fixed assets and equipment and facilities

Maintain equipment and facilities to avoid the loss of fixed assets, reduce the damage of equipment and facilities and improve the efficiency of equipment and facilities.

1. Establish equipment and facilities files;

2. Establish the daily management system of equipment and facilities;

a, do a good job in training

b, formulate a maintenance system

c, make relevant records

d, formulate a loss reporting and compensation system

e, make regular inventory

3, do a good job in maintenance of equipment and facilities

a, daily maintenance of equipment

b, and step-by-step inspection of equipment. Do a good job in equipment renovation

a, routine maintenance

b, partial renovation

c, and comprehensive renovation

VIII. Do a good job in the management and control of guest supplies and reduce operating costs

On the premise of meeting the requirements of guests, reasonably formulate the consumption of guest supplies and wealth-generating supplies, control the consumption of goods, reduce waste and loss, and reduce operating costs.

1. Room supplies quota management

Determine the planned management of guest supplies in number of quota

a, the consumption quota of disposable consumables

b, the consumption quota of multiple consumables

c, and the reserve quota of guest supplies

2. Daily management of guest supplies

a, regular distribution

b and correct storage

. Control of loss

establish the responsibility system of guest supplies management, floor foreman's control of waiters and housekeeping department's control of guest supplies

three levels of control: central warehouse's control of guest supplies, floor authorities' control of guest supplies, prevention of theft

d, implementation of "4r" practice

reduction, reuse, recycling (reuse) and substitution

.

2, anti-theft work;

3, fire prevention work;

4. Prevention of accidents;

5. Handling of accidents.

X. Cooperate with all departments of the hotel to improve the service level of the hotel.

Attach importance to inter-ministerial relations, maintain good communication with other departments, have a sense of overall affairs and service, and strive for the support and assistance of other departments to make the room work go smoothly, and * * * improve the service quality of the hotel.