I. Quality of the Group's real estate development and community management
For the Group's property development, the company has formulated a development strategy, followed the idea of "brand first, scale later" and "focusing on improving the service quality of the property developed by the Group", and moderately slowed down the pace of external expansion. The superior resource is high-quality property management that supports the Group to develop high-quality properties. To this end, the company has formulated a series of measures: the division of labor and cooperation, the general manager is directly responsible, the vice president assists the group to do a good job in the management and service of property development, establishes a weekly meeting system for group property development, and shortens the problem-solving cycle; Optimize the allocation of human resources and replace management personnel; The policy of "take it from the group property and use it for the group property" does not mention the profit requirement on the whole. , several jobs:
System construction. Formulate "closed management standard", take the development of property community by the group as a pilot, and extend closed management to all committees; Evaluate the safety of each small building, and implement safety precautions and anti-climbing measures for the parts that are easy to climb in the community; The organizational structure of safety management, namely, director of management department-safety supervisor-deputy head, evaluates 34 candidates for safety supervision in the vertical direction of safety director-safety management department-safety supervision; Through theoretical examination and field practice, 76 safety backbones were selected from 1 14 as team leaders; 18 safety backbones have been distributed in the post, which has made safety management have a new foundation.
Security training, emphasizing the professionalism and discipline of security guards and standardizing duty events, is a method for outsiders to manage vehicles and abnormal situations. Safety training reached 126 hours/person.
Used for safe work and life. The salary of security guards has been greatly increased, which has solved the social insurance problem of security guards and increased 200 yuan/person/month on average; Invest more than 200,000 yuan to configure items in the security dormitory; Open a canteen for company employees to solve the problem of eating for team members; Equipped with newspapers, Jindi periodical, Jindi property newspaper, Jindi security park and other newspapers and magazines, which greatly improved the amateur life of security guards.
Strict discipline and punishment. Resolutely ask for leave to prevent unauthorized going out; Post-inspection and post-inspection and late roll call system; Inspection and supervision, 26 people slept on duty, left their posts 13 people, and violated discipline 3 1 person; Increased punishment, 70 people were punished.
With the service consciousness of "owner-centered", the company took the lead in implementing the "7x24" service model in Shenzhen industry, striving to meet the needs of business households to the greatest extent; Free on-site maintenance service, 4 107 on-site maintenance of the property developed by the group, which was well received by the owners and greatly improved their satisfaction with community service. The company organized vocational skills and norms training 15 times, 28 items, and the training hours reached 56 hours/person. According to the group company's investigation on the development property in the third quarter, the owner's satisfaction with the maintenance service increased by 100.
In terms of sales, it is planned to set up Shanghai and Wuhan branches and Shenzhen management department to overcome the problems of SARS and shortage of resources in different places, and invest in the early intervention and sales work of Shenzhen Cuidiwan, Beijing Greentown and International Garden, Shanghai Green Xiao Chun and Chun 'an to show the image of Jindi property management and meet the needs of the Group's real estate sales work.
In view of the problems in Beijing Greentown, the company dispatched 2 engineers, 2 customer service supervisors, 15 maintenance personnel and 2 customer service personnel from Shenzhen headquarters to the management office for human resources support. Dispatch customer service personnel, set up an emergency maintenance team, work under the dispatch of the real estate customer service center, and carry out real estate maintenance and rectification work, so that the work management of the community is on the right track. In Seascape, the number of "yellow cards" for real estate companies looking for jobs at home increased from 65,438+270 to 0,30 in the peak period to 2 (the word was placed inward on the balcony), which minimized the negative impact on society, weakened and suppressed the bad sales work of Cuidiwan, and successfully promoted the brand planning and sales work of real estate companies. Facing the environmental conditions of sales, occupancy, decoration and owner's life, Cuidiwan is a closed management and responsive maintenance service under the advanced environment, first-class sales site management, communication with the owner before occupancy, standardized occupancy process and service-oriented decoration management, which makes the potential customers of the owner's life visible, tangible and trustworthy, thus making Cuidiwan a sales task in May.
Cui Ying Jiayuan, Fanglin and other six communities set up owners' committees, and Jindi Garden Industry Committee was re-elected. Nine management offices, including Golden Bay, Jindi Garden and Jindi Cuiyuan, renewed their property management contracts. Small re-examination of safety and civilization of Jindi seascape; Comments on the safety and civilized pacesetter of Cuidiwan, Cuisine World and Taiyang New City: Evaluation of Shenzhen Property Management Demonstration Community by Color World: Evaluation of Guangdong Property Management Demonstration Community of Jiaduoli Garden: The company's quality system certification evaluation was rated as a model of environmental sanitation work by Shatou Office. Cleaning outsourcing of Sun New Town and Kadoorie Garden; The fire protection systems of Tingju and Jindi Cuiyuan have been outsourced. Golden Bay Garden Elevator signed an outsourcing agreement. I tried to outsource work for the company.
Speech by deputy county magistrate at the county-wide video conference on forest fire prevention.
Comrades: The county government decided to hold a county-wide video conference on forest fire prevention. The main task is to thoroughly implement the spirit of provincial and municipal forest fire prevention video conference, summarize the forest fire prevention work last winter and this spring, and analyze the forest fire prevention pattern this winter and next spring.
Work Summary of Fire Squadron in 2009
In 2009, under the direct leadership and care of the Party Committee of the detachment and the Party branch of the brigade, our fire squadron took the spirit of the 17th National Congress of the Communist Party of China as the action guide, worked hard to practice Theory of Three Represents, and conscientiously implemented the the Central Committee of the Communist Party of China on further development.
Second, the brand publicity effect appears.
For the company's marketing work, the company launched a brand promotion. With the concept of "managing projects to create brands, consulting projects to create benefits", developers, intermediary companies and property management jointly promote, first of all, to create a boutique community, so that customers can visit the community for training and experience the management and expansion of Jindi Property. Golden Bay Garden alone has received more than 0/00 batches of visits from companies, real estate companies, organizations and home buyers, with nearly 1,000 visitors and tourists from Xi, Guilin, Luoyang and Beijing. On the other hand, promote the brand in newspapers, advertisements and exhibitions.
In 2009, the company published "Jindi Property Management" 12, with an average of 1 1000 copies per issue, covering 27 provinces and cities. The internal and external websites of the company have also been revised, and 6 16 articles have been uploaded, which has played an important role in reporting the company's major news information, the company's scale and the pace of market expansion, publicizing the company's types and services, reflecting employees' thoughts and suggestions for improvement. In the second half of the year, Jindi Property Management Information was also published, with the frequency of one issue every 10 day, which is free to the outside world. The number of readers has increased, the response has been enthusiastic, the subscription demand has increased day by day, and the company brand has been upgraded. During the Housing Fair 1 1 held at the end of June, 43 clients from 28 cities in China were received, which expanded the market for next year.
Third, market expansion has made many achievements.
* In, while the Group formulated the quality standard of property management, it also required the property management types of the Group and the company to extend the product line. Since the office consultant managed the market, he has made persistent efforts to expand office buildings (Wanji Building), serviced apartments (white-collar apartments) and student apartments (No.69 Xuefu Avenue, Chongqing), which is the takeover of Wanji Building and white-collar apartments, making the market zero, marking the real beginning of the company's product structure.
The company strives for development by brand, devotes itself to the development of mid-to-high-end market, pays attention to the input and output of projects, and reasonably selects partners. It has signed 22 new projects, including 6 national committee projects and 6 consulting projects 16. The newly expanded project management area is 2.43 million square meters, including 642,000 square meters of State Committee projects and 654.38+0.788 million square meters of consultant projects. Company * * * took over 1 18 project. 34 projects and 84 consulting projects of the National Committee; The total management area is16.486 million square meters, including 3.894 million square meters for State Committee projects and12.592 million square meters for consultant projects.
Refer to Property Management Network:
6/8743.htm
So far, the company's management projects have developed to 365,438+0 cities nationwide, and 8 cities have been newly developed, namely Luoyang, Xiamen, Foshan, Yixing, Yantai, Weifang, Haikou and Zhenjiang.
Fourth, management improvement.
Inventory management, monthly work plan implementation assessment and evaluation, work diary reporting, consulting project management information reporting, etc. , standardized management and.
Consultant operation guidance, front-end project manager and back-end expert advisory group operation, guarantee and project management quality.
Building Jindi property management office platform and developing more than ten modules, such as planning evaluation, project management, logistics management and human resources, have laid a solid foundation for the company's office information construction and improved the company's image and management level.
The financial accounting, audit and audit management of the branch established the calculation model of the company's economic benefits, the management system of the branch, the original simple accounting function of the finance department and the role and position of financial management in daily work.
Improve the quality management system, revise the operation document system, improve the quality inspection method, supervise the rectification of quality problems, and build a management system that takes into account and covers local management.
Club transfer work, improve club management, club long-term loss benign operation.
The perfection of safety management, the construction of security personnel, the implementation of closed management in residential areas, the discussion and attempt of vertical management mode of safety management, the social security of security guards, the salary reform, the living and dining conditions and the implementation of safety management.
The discussion and implementation of the equipment management mode in residential quarters and the engineering department in charge of the post have improved the daily work of each small equipment and improved the equipment operation.
System, monthly work plan and assessment, work diary, dress, labor discipline and other inspections, company system can be.
Summary of basic management and regional operation mode of branch company.
Speech by deputy county magistrate at the county-wide video conference on forest fire prevention.
Comrades: The county government decided to hold a county-wide video conference on forest fire prevention. The main task is to thoroughly implement the spirit of provincial and municipal forest fire prevention video conference, summarize the forest fire prevention work last winter and this spring, and analyze the forest fire prevention pattern this winter and next spring.
Work Summary of Fire Squadron in 2009
In 2009, under the direct leadership and care of the Party Committee of the detachment and the Party branch of the brigade, our fire squadron took the spirit of the 17th National Congress of the Communist Party of China as the action guide, worked hard to practice Theory of Three Represents, and conscientiously implemented the the Central Committee of the Communist Party of China on further development.
Five, the construction of talent team is remarkable.
The company explored the channels of talent introduction, and the improvement of recruitment organization and management laid the foundation for the company to introduce high-quality talents. A performance appraisal and ability evaluation, eclectic, select internal talents, * * * promoted to 169. Another is to boldly introduce external talents. By attending on-site job fairs and posting recruitment information on the Internet, * * * recruited 96 managers, including 3 1.2 undergraduates, 29 postgraduates 1 person and 29 undergraduates; There are 48 sponsors and 35 1 1 supervisors. Recruitment of project management talents and security backbones, * * * recruiting 24 project management personnel and 20 security backbones.
Security recruitment and base construction. Through various channels, we have established long-term cooperative relations with many schools and talent markets. With the construction of base security, * * * recruited more than 5 18 security guards.
Three-level training management is implemented within the company, with company-level training 16 times; Functional institutions counterpart training * * * 24 times; Internal training is about 774 times. Management personnel training reached 12 1.5 hours/person-year, and security personnel training reached 126 hours/person-year.
Sixth, the corporate culture is splendid.
It is worth mentioning that in *, in the unprecedented SARS epidemic and smoke, some managers' lives were hanging by a thread, and they swallowed it. Under the care of the company, they devoted themselves to the fight against SARS, and made great efforts to prevent and fight SARS with selfless dedication and noble quality. Such as long-term disinfection and sterilization of the community, publicity of SARS prevention knowledge to all owners, and creating a healthy and safe living environment for business households. It was in the case of a suspected case in the severe SARS disaster area in Beijing that the staff of Tingju and Cai World Management Office retreated despite difficulties, overcame their fears, were loyal to their duties and ignored their personal safety. As always, they stuck to the front line of their work, showed excellent professional quality and lofty ideological quality, won praise and praise from developers and owners, and also won a strong enterprise of Jindi Property Company.
Affected by SARS, the company's corporate cultural activities and community cultural activities are in order in *. The company organized female employees to travel on March 8th, advanced employees to travel to South Korea, and held the "Siqing Cup" basketball match. The company also participated in the group's "Imagination Cup" bowling tournament, "Honesty Cup" football league tournament, "Passion Cup" swimming tournament and "* * * Enjoy Cup" badminton tournament, and won the championship in football, volleyball and basketball, showing the spirit of sincere cooperation, solidarity and mutual assistance of the company's employees.
Small community cultural activities, the company organizes colorful community cultural activities in various communities, such as holding competitions, exhibitions, lectures, children's activity evenings, etc. , improved the life of the community, enhanced communication with the owners and won the praise of the owners of the community.
Seven. Reflection and prospect
Dear colleagues, the performance of work promotion in * years has strengthened development, and we are soberly aware that all employees have made efforts under the Group. Compared with * years, there are still some problems in types, profitability, enterprise standard construction, basic management and talent introduction. There is a gap between the brand quality of Jindi Property Management and the quality requirements of Group Real Estate. Leading position and advantages in the industry; The basic work is fairly standard; The gap between management strength and requirements; Weak cross-border management ability, the requirements of talent team construction and development, etc. The company's development is facing problems that need to be solved urgently and the company's improvement work.
However, there is still a gap, and there are still things to be done in * years, and the work needs to be improved: in addition to closed management, the company will also implement the management of posts and quotas, the classified management of community expenditure budgets, and improve the distribution of supporting materials and the financial reimbursement process; Consulting management should build an online consulting platform, improve the operation process, scientific operation system, qualification certification, job training, consulting work guide, project task book, consulting report expert group, consulting project quality control, etc. Market expansion needs Party A's awareness, and establishes market expansion templates and potential customer files; Personnel quality, staff professional ability training, training local talents and introducing professionals are the backbone of property management experience and terminal management ability; Planning assessment system, combining work plan with post responsibilities; Quality management should be standardized by words, and process standardization should eliminate quality and cost; The basic management and functions of the branch support the work of the branch; Wait a minute.
According to the characteristics of the company's development stage and the requirements of building an improved enterprise, the year of * is regarded as the "year of discipline" and the slogan of "discipline improvement rate" is adopted, requiring all employees to implement the company's systems, plans and decisions, strictly enforce discipline, and work and cooperate with the company as a whole. Will sign a * year work responsibility letter with everyone, for the sake of work rhythm and work. The management personnel of Jindi Property present here are the origin of the company's development. I hope everyone has a sense of crisis and urgency to meet the needs of the company's development and improvement.
At the same time, * is also a fruitful year for the Group's development. This is a corporate brand with operational benefits, which has been recognized by society, market and customers, and the Group has also received good social evaluation. In *, Ke Ling, Chairman of the Group, was named "Top Ten Real Estate Industry Figures" in the annual list of *chic real estate promoters jointly organized by the Science and Technology Committee of the Ministry of Construction, the Real Estate and Housing Association and the Urban Development Professional Committee of the Real Estate Association. President Zhang won the first place in "Top Ten Real Estate Brand Figures", and Vice President Zhao Hanzhong was deeply proud of his outstanding performance in Shanghai real estate industry as "Top Ten Real Estate Innovative Figures" and Gemdale employees. Of course, he also feels that the development of the group needs the development of property management companies and the quality requirements of the group's real estate brands for property management service brands.
At the same time, in the face of new tasks, new challenges, opportunities and challenges, it is reasonable to believe that with the support, care and help of the group company, all employees will cooperate sincerely and forge ahead together, and the future of Jindi property management will be even better. With the development of the group company, all employees of Jindi Property Management Company will achieve greater development, maximize the value of the company and employees, and realize the sustainable development of the company's economy and employees' careers.
Refer to Property Management Network:
6/9082.htm