what departments are there in the hotel?
it's tiring to get your 51 points.
Front Office:
Reception of reservations, individual guests, reception of teams, handling inquiries, luggage storage, handling reservations and handling complaints. Some hotels also list the cashier in the front office as normal management.
required education: technical secondary school or above, with regular appearance, regular facial features, male 172CM, female 161CM or above, no obvious scars, no visible tattoos, basic knowledge of English, naked sight of 1.2 or above, fluent expression, alert eyes and ears. Age: about 21-28 years old, usually older than 28 years old, they all turn backstage to make reservations.
Housekeeping Department:
Cleaning rooms, daily maintenance, booking conference rooms, arranging venue layout, going through check-in and check-out procedures, booking flowers, cleaning linen, etc.
requirements: the waiter should be a junior high school student or above, a legal citizen, with no disability, a male of 171CM and a female of 1.58 or above, and be able to bear hardships. Housekeeping clerk: Requires high school education or above, can operate computer, be proficient in typing, office operation, etc., with fresh and correct appearance, and must be female. Age: 18-38 years old
Catering Department:
It is divided into Chinese food, western food and special restaurants such as Japanese restaurant, which are combined into one department, usually independently managed and accounted for, taking orders for banquets, booking conference rooms, venue layout, and ordering arrangements for take-away groups.
Requirements: I only say employees, male 171 and female 158cm or above, graduated from junior high school, with good appearance, no disability, no visible tattoos and fluent expression. Age: around 18-25 years old.
Entertainment Department:
Booking karaoke boxes for birthdays \ weddings \ celebrations, seating arrangements for individual performances \ drinks services. For example, there is no requirement for the above-mentioned invisible tattoos in this department, as long as the department manager has an interview. It requires strong endurance, correct appearance, cheerful and outgoing nature, and there is no rigid requirement for academic qualifications.
Security Department:
There are two types of internal insurance \ external insurance, and there is no obvious regulation on personnel. Usually, it is a shift system, sometimes it is sunny outside, and sometimes it is air-conditioned in the lobby. Its responsibility is to arrange vehicles. Staff safety training, etc.
Usually male, veterans are preferred, with correct appearance and no disability. Vision is 1.5, but physical fitness is required. During the interview, it is usually defined by how many seconds it takes to have 111 consecutive prostrations and sprint for 111 meters.
Age: 18-38 years old.
Sales Department:
It can be rented in sales hotels \. There is a driver. The sales department also organizes and arranges regular hotel marketing activities, and makes team reservations.
Requirements: Have hotel working experience, understand the internal operation of the hotel, and be handsome in appearance, fluent in expression, extroverted, fluent in expression, with technical secondary school education or above. Age is 18-38 years old.
Personnel Department:
Responsible for personnel recruitment and dismissal \ training for employees. Coordinate with the labor department and regularly track whether all hotel personnel regulations are closely linked to the labor law. Be responsible for personnel promotion, personnel attendance, etc.
Requirements: Must have at least 2 years of hotel work experience, computer skills, personnel experience, college degree or above.
Finance Department:
Responsible for hotel revenue and expenditure, and also manage the daily work of cashiers arranged by various business departments.
Requirements: Graduated from accounting major, local staff. I understand that in most hotels, employees who have graduated from foreign accounting majors are generally not admitted to hotels. Usually, women are preferred.
Logistics Department:
It is divided into infirmary \ washing department \ staff canteen.
The requirements of infirmary \ staff canteen are not explained here. The washing department is responsible for washing and ironing hotel linen. Employees, ordinary workers in society, graduated from primary school, can bear hardships. Be responsible for hotel administrative regulations \ participate in personnel transfer and overall planning \ review sales and marketing plans, and exercise the power of general manager.
Requirements: all managers have working experience as managers in relevant departments.
Engineering Department:
Responsible for hotel equipment and facilities maintenance.
Requirements: graduated from mechanical maintenance major with relevant engineering management experience is preferred. Male workers are 18-41 years old.
Also under the economic management of the Finance Department, it serves the procurement of goods in various business departments.
Requirements: having purchasing experience, locals are preferred.
Others: some small departments, such as the reservation department belongs to the front office department and the banquet department belongs to the catering department, etc., so I won't list them one by one. I'm exhausted ....... > >
What are the main departments of five-star hotels and what do they do?
no way. You study hotel management, but you don't know what departments the hotel has. ⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙⊙8
what departments does the hotel have?
the housekeeping department is responsible for checking in, checking out and cleaning the room. Food and beverage department, providing catering services. Engineering department, responsible for maintenance. Finance department, accounting. Sales department, promoting conference halls, banquets and guest rooms. Security department, responsible for hotel security and garage. There is also the personnel department, which is responsible for employees. That's about it.
What are the positions in the hotel? What does each position mean?
Specifically, there are: 1. Receptionist 2. Operator 3. Attendant 4. Attendant 5. HR Manager 6. Personnel Supervisor 7. Wage Insurance Supervisor 8. Training Director 9. Quality Control Director 11. Floor Day shift supervisor 11. Middle shift foreman 12. foreman 13. The middle level includes: managers, supervisors, chefs, and some deputy directors, and foreman or above. There are also some housekeeping managers, floor foremen of housekeeping department, clerks of housekeeping center, etc. As for the positions in the hall, they mainly include hall managers, receptionists and greeters. The reception at the reception desk is actually not very demanding. The most important thing is to make reservations and receptions for individual guests and groups. There will be many trivial things if you divide them. Generally speaking, there are no requirements for applying for a job. It is best to be experienced and not too good-looking, but to have a certain temperament, not to be too fat, to have a basic knowledge of English, and to be familiar with some popular hotel systems, and to pass the exam in Putonghua, but these conditions are relatively easy to meet
What does the hotel personnel director mainly do?
direct supervisor: manager of human resources department
internal contact: each department
job description
according to the business needs of the hotel, the number and structure of all kinds of personnel are rationally allocated to complete the statistical analysis of personnel data.
Job description:
-Assist the HR manager to handle the daily work of the HR department
-Be responsible for proposing the hotel's institutional setup plan and staffing plan
-Be responsible for proposing and organizing the implementation of the hotel's manpower plan and deployment
-Work out the post staffing plan, and be familiar with and master the basic employment situation of each position in the hotel. Reasonable staffing
-responsible for the hotel's business contact with the relevant departments of * * *
-responsible for employee assessment, Examining and approving floating wages and the amount of rewards and punishments
-Responsible for the safety supervision of employees
-Handling the recruitment, recruitment procedures and transfer procedures of employees
-Responsible for filling in the labor force reports, salary reports and other disciplinary personnel reports
-Responsible for the safety supervision of employees
-Organizing and implementing a series of work such as job title evaluation and confirmation
-Handling the hotel business. Such as political examination, passports, visas and other matters
-responsible for reporting and approving the appointment and dismissal information of personnel in various positions
-formulating, modifying, supervising and implementing the labor system
-adjusting employees' punch-in numbers, making, issuing and managing employees' work permits and famous brands
-handling foreigners' procedures such as coming to China, inviting, employment and residence
.
Front Office:
Reception of reservations, individual guests, reception of teams, handling inquiries, luggage storage, handling reservations and handling complaints. Some hotels also list the cashier in the front office as normal management.
required education: technical secondary school or above, with regular appearance, regular facial features, male 172CM, female 161CM or above, no obvious scars, no visible tattoos, basic knowledge of English, naked sight of 1.2 or above, fluent expression, alert eyes and ears. Age: about 21-28 years old, usually older than 28 years old, they all turn backstage to make reservations.
Housekeeping Department:
Cleaning rooms, daily maintenance, booking conference rooms, arranging venue layout, going through check-in and check-out procedures, booking flowers, cleaning linen, etc.
requirements: the waiter should be a junior high school student or above, a legal citizen, with no disability, a male of 171CM and a female of 1.58 or above, and be able to bear hardships. Housekeeping clerk: Requires high school education or above, can operate computer, be proficient in typing, office operation, etc., with fresh and correct appearance, and must be female. Age: 18-38 years old
Catering Department:
It is divided into Chinese food, western food and special restaurants such as Japanese restaurant, which are combined into one department, usually independently managed and accounted for, taking orders for banquets, booking conference rooms, venue layout, and ordering arrangements for take-away groups.
Requirements: I only say employees, male 171 and female 158cm or above, graduated from junior high school, with good appearance, no disability, no visible tattoos and fluent expression. Age: around 18-25 years old.
Entertainment Department:
Booking karaoke boxes for birthdays \ weddings \ celebrations, seating arrangements for individual performances \ drinks services. For example, there is no requirement for the above-mentioned invisible tattoos in this department, as long as the department manager has an interview. It requires strong endurance, correct appearance, cheerful and outgoing nature, and there is no rigid requirement for academic qualifications.
Security Department:
There are two types of internal insurance \ external insurance, and there is no obvious regulation on personnel. Usually, it is a shift system, sometimes it is sunny outside, and sometimes it is air-conditioned in the lobby. Its responsibility is to arrange vehicles. Staff safety training, etc.
Usually male, veterans are preferred, with correct appearance and no disability. Vision is 1.5, but physical fitness is required. During the interview, it is usually defined by how many seconds it takes to have 111 consecutive prostrations and sprint for 111 meters.
Age: 18-38 years old.
Sales Department:
It can be rented in sales hotels \. There is a driver. The sales department also organizes and arranges regular hotel marketing activities, and makes team reservations.
Requirements: Have hotel working experience, understand the internal operation of the hotel, and be handsome in appearance, fluent in expression, extroverted, fluent in expression, with technical secondary school education or above. Age is 18-38 years old.
Personnel Department:
Responsible for personnel recruitment and dismissal \ training for employees. Coordinate with the labor department and regularly track whether all hotel personnel regulations are closely linked to the labor law. Be responsible for personnel promotion, personnel attendance, etc.
Requirements: Must have at least 2 years of hotel work experience, computer skills, personnel experience, college degree or above.
Finance Department:
Responsible for hotel revenue and expenditure, and also manage the daily work of cashiers arranged by various business departments.
Requirements: Graduated from accounting major, local staff. I understand that in most hotels, employees who have graduated from foreign accounting majors are generally not admitted to hotels. Usually, women are preferred.
Logistics Department:
It is divided into infirmary \ washing department \ staff canteen.
The requirements of infirmary \ staff canteen are not explained here. The washing department is responsible for washing and ironing hotel linen. Employees, ordinary workers in society, graduated from primary school, can bear hardships. Be responsible for hotel administrative regulations \ participate in personnel transfer and overall planning \ review sales and marketing plans, and exercise the power of general manager.
Requirements: all managers have working experience as managers in relevant departments.
Engineering Department:
Responsible for hotel equipment and facilities maintenance.
Requirements: graduated from mechanical maintenance major with relevant engineering management experience is preferred. Male workers are 18-41 years old.
Also under the economic management of the Finance Department, it serves the procurement of goods in various business departments.
Requirements: having purchasing experience, local people are preferred.
Others: some small departments, such as the reservation department belongs to the front office and the banquet department belongs to the catering department, etc., so I won't list them one by one. I'm exhausted ... > >
What departments are there in five-star hotels?
In hotels, the departments with more specific division of labor are the most important ones. Take a five-star hotel in Shenzhen as an example, * * * has seven departments: catering department, public relations department, sales department, housekeeping department, front office department, engineering department, finance department and personnel department. The general setting in the industry is seven departments and one room (one office).
the food and beverage department is responsible for all the processes of restaurant catering, including purchasing, cooking, serving, bookkeeping, tableware cleaning and so on. The catering department is a relatively labor-intensive department. The salary is in the middle, but the salary of senior chefs will be considered separately.
the sales department is responsible for promoting guest rooms, meetings, contacting various houses, holding banquets, etc. If the commission is included, the wage elasticity is relatively large. In addition to the basic salary, the general salary structure also includes commission+bonus.
the public relations department is responsible for external image planning and external advertising. The work of the public relations department is more chic and flexible, but the salary is relatively stable and the salary is in the middle.
the housekeeping department is responsible for the cleaning and arrangement of guest rooms, related items and equipment configuration. The work is tiring and the salary is average.
the front office is mainly responsible for the lobby affairs, such as customer settlement, consultation, luggage delivery, etc. Work is as tiring as housekeeping and catering, but some positions have higher salaries, such as cashier at the front desk.
the engineering department is responsible for the maintenance of the hotel. The work is not too tiring, but the technical requirements are higher, and the salary is middle and upper.
the finance department is responsible for the financial settlement of the whole hotel, including the salary payment of employees. The salary of the finance department is in the middle, but the work is more leisure and rigid.
the personnel department is responsible for staffing various departments, and is responsible for the recruitment, training, rewards and punishments of employees, with stable salaries.
what does a hotel personnel clerk do?
Job responsibilities of hotel personnel clerk
1. Be responsible for office paperwork.
2. Be responsible for the circulation, forwarding, classification and archiving of documents and materials.
3. Be responsible for the preparation of relevant meetings, keep records and sort out meeting minutes.
4. Be responsible for all kinds of printing and distribution in this department.
5. Be responsible for reviewing the attendance summary of all hotel employees.
6. Assist and implement effective recruitment and dismissal procedures, and keep close contact with various departments to ensure that the recruitment standards can meet the actual work.