Cashier working experience 1
I haven't been engaged in supermarket cashier for a long time, and there is still a necessary gap between my own quality and professional level and the actual requirements of the work. But I can overcome difficulties, study hard, correct my working attitude, consult and learn from other comrades with my heart, do my job well and make my due contribution to the development of supermarkets. Now, in view of the problems encountered in the work, it is a summary of the work to talk about my own experience and experience.
(1) As a cashier who deals directly with cash, I think it is necessary to observe the operation discipline of supermarkets. Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier without authorization, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement. Cashiers are not allowed to settle accounts for their relatives and friends, so as to avoid unnecessary misunderstanding, and possible "stealing" phenomenon that cashiers use the cashier's position to log in to the cash register with receipts lower than the original price, and seek personal gain for others with the interests of the enterprise, or may collude internally and externally. At the cashier, the cashier is not allowed to put any personal belongings. Because there may be goods returned by customers at the checkout counter at any time, or goods that are temporarily decided not to buy, if there are personal items at the checkout counter, it is easy to be confused with these goods and cause misunderstanding. Cashiers are not allowed to open cashier drawers at will to check numbers and count cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice. The cashier channel that is not enabled must be blocked by chains, otherwise individual customers will take the opportunity to take the goods out of the supermarket without checking out. Cashiers should not read newspapers and talk and laugh during business hours. They should always pay attention to the situation in front of the checkout counter and in the store they can see, so as to prevent and avoid abnormal phenomena that are not conducive to the enterprise. Cashiers should be familiar with the goods in the store, especially the special goods, and the related business situation, so that customers can give correct answers at any time when they ask questions.
(2) Do a good job of bagging the goods. It is part of the cashier's job to bag the settled goods for customers. Don't think this top job is the easiest, but customers are often disappointed because of poor work. The control procedure of bagging operation is: bagging hard and heavy goods at the bottom; Two boxes of square or rectangular goods packed in packaging bags are used as supports; Bottled or canned goods are placed in the middle to avoid being damaged by external pressure; Fragile or light foam products are placed above the bag; Frozen products, bean products and other goods that are easy to flow out of water, as well as meat and vegetables that are easy to flow out of juice, should be packed in packaging bags before being put into large shopping bags, or goods that are put into large shopping bags without customers' consent should not be higher than the mouth of the bags, so as to avoid inconvenience to customers, and goods that cannot be put in one bag should be put into another bag; The advertising pages or gifts sent by the supermarket in the promotion activities should be confirmed to have been put into the packaging bag. When bagging, absolutely avoid putting goods that are not customers in the same bag; For oversized goods that can't be packed in bags, they should be tied with ropes to facilitate customers' handling; Remind customers to take away all the goods packed in bags to prevent customers from leaving them at the checkout counter.
(3) Pay attention to the working procedures when leaving the cashier. When you leave the cashier, you should put the sign "Stop Receiving" on the cashier. Block the cashier channel with chains; Lock all the cash in the cash register drawer, carry the key with you or give it to the shift supervisor for safekeeping; Inform the cashier nearby of the reasons for leaving the cashier and the time for returning; Before leaving the cashier's desk, if there are customers waiting for settlement, don't leave immediately. You should politely ask customers who take advantage to check out at other cashiers. And check the waiting customers before leaving.
These are my thoughts in practical work. Please criticize and correct me.
Cashier's working experience II
I am very glad to have this opportunity to talk with you about some feelings and experiences in my work. The topic of my speech is: based on my job, smile and be a good customer. If you were a drop of water, would you moisten an inch of land? If you are a ray of sunshine, do you light up a little darkness? If you were a screw, would you stick to your post forever? This is a passage in Lei Feng's diary, telling us to play our potential and make the greatest contribution in any position! In fact, dedication is not harsh on anyone. You can't grow into a towering tree and become a pillar. You might as well be a grass and give a little new green to your youth. We can't embrace all rivers with a broad mind like the ocean, how can we not become a stream holding nectar for our land? Can't be the darling of heaven, why not inherit the spirit of love and dedication, and make contributions to the development of _ _ _ _
When people meet each other, the first impression is often produced in the first few seconds, but it takes a long time to change it. A good first impression comes from a person's appearance and speech, but more importantly, it depends on his expression. A smile is an expression that can leave a good impression, increase friendliness and communication, and make people happy. A person who smiles at you will show his enthusiasm, cultivation and charm, thus gaining people's trust and respect. So, do you smile in your daily life and work? Smile is the golden key to interpersonal communication. As a cashier in a shopping mall, a smile is a symbol of beauty, a reflection of warmth, and gives customers a spring-like feeling. When customers buy a satisfactory product with joy, they can not only get quality service, but also get trust and sincerity from our smile.
The cashier's job is not complicated, but it needs to be rigorous. When we put our heart and soul into our work, but others don't understand and cooperate, the smile will gradually disappear in our work over time. Smiling is not only a basic etiquette, but also allows others to see respect and goodwill from your smile. When we forget how to smile at our customers, negative emotions begin to appear in our hearts, so we can't really think about our customers. It is easy to have conflicts with customers. In order to avoid the further development of contradictions, please think about the charm of smile and try to use the silent language of smile. Cashier's work is full of challenges and pressures, and our psychological problems under pressure for a long time are higher than those of the general population, so we urgently need a cheerful personality, a happy attitude towards life and a sincere heart.
A smile is a pleasant facial expression. It can shorten the psychological distance between people and create a warm and harmonious atmosphere for in-depth communication. Therefore, people compare the smile to the lubricant of interpersonal communication. Smiling seems to be a common and trivial thing in daily life and work, but it exerts a subtle influence on all colleagues and all customers. _ _ _ Good spiritual courtesy needs the joint efforts of every colleague * * * to maintain. It will undoubtedly play an important role in the spiritual courtesy construction of the whole shopping mall for cashiers to be polite, polite and polite in cashier work. Smiling reflects the openness, kindness and friendliness of the self, and is not hypocritical. People naturally relax in communication and unconsciously shorten the psychological distance.
From now on, when you look in the mirror in the morning, give yourself a smile. On the way out to work in the morning, smile and join the hurried crowd. When we put on clean work clothes and say hello to colleagues and customers with a smile, you will find that my heart is full of happiness, and a happy day has begun. Let's be good customers' caring people with high-quality smile service every day!
Cashier's working experience 3
I haven't been engaged in cashier work in the supermarket for a long time, and my winter vacation is only one month. There is still a necessary gap between my own quality and professional level, but I can overcome difficulties, study hard, correct my work attitude, consult other comrades and make progress, do my job well and make my due contribution to the development of the supermarket. Now, in view of the problems encountered in the work, it is a summary of the work to talk about my own experience and experience.
(1) Work information
As a cashier, my daily work mainly includes:
1, count petty cash, and see the precautions for the handover of the previous shift.
2, cleaning, adhere to the table clean and tidy.
3. Manage your own cash safety at their respective cashier points, and then stick to your jobs.
4. When receiving guests, smile and serve, say hello warmly, ask what the guests need and provide corresponding services. When answering guests' questions, keep smiling, articulate and provide clear and accurate information. When dealing with guest complaints, you should take the initiative to apologize, patiently explain the reasons to the guests and seek their understanding.
5. When the guest checks out, he gets up and shows the bill, briefly explaining the consumption details. (1) cash payment guests, please correctly collect cash, distinguish authenticity and correct change, please count clearly, please walk slowly, and welcome to visit next time. (2) The transferring guests should know whether they can transfer money. If you can't transfer money, explain the reason to the guest, ask the guest to pay cash, insist on transferring money and ask the guest to contact the person in charge, who will inform the cashier to transfer money. If you can transfer money, please sign to confirm the consumption, indicating the unit name and room number. One thing to note here is the scene of deposit at the front desk. When the deposit is insufficient, guests should be reminded to pay the deposit at the front desk. As a cashier, you must be careful to avoid unnecessary losses to customers, companies and yourself. Keep in touch with colleagues in all aspects in order to work better.
6, must abide by the cashier's job responsibilities and related matters needing attention.
(2) Work summary
1. As a cashier who deals directly with cash, he must abide by the operating discipline of the mall. Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier when collecting money, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement.
2. The cashier shall not open the cashier drawer at will to check the figures and count the cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice.
3. When the cashier leaves his post temporarily, he should hang the sign "Stop Receiving Goods" at the cashier. If other cashiers take over, count the extra change and give it to the cashier, and unlock the rest of the cash separately. When returning to work, check whether the cash received by the receiver is consistent with the receipt amount.
4. In order to collect money in strict accordance with the collection procedures stipulated by the company, every sum on the receipt must be verified by a calculator before collection, and then input into the computer after the calculation is correct. The counter number and price entered on the computer should be consistent with the small ticket issued by the counter. In the process of collecting money, we must insist on singing, singing to pay, singing to find, so as not to cause unnecessary trouble. In the process of collecting money, don't miss it, overcharge and overcharge. After receiving the payment, check whether the counter where the receipt is printed and the amount are consistent with the receipt issued by the counter.
Treat customers with polite language, speak with respect and kindness, and don't speak loudly to customers. As a member of the service industry, what we can do is to serve our customers and satisfy them. This requires us to have good personal qualities, receive every customer warmly and patiently, and don't bring in small emotions at work, which will cause you a lot of unnecessary troubles at work. In order to prevent conflicts between ourselves and our customers, we must stick to our mentality.
The above is my personal experience and summary in my work. I look forward to the valuable opinions of my superiors and colleagues, and I will try my best to do better.
Cashier's working experience 4
Over the past year, under the correct leadership of the leaders, with the strong support and help of my colleagues, I have been able to be strict with myself, better perform the duties of a foreman, and successfully complete my work tasks, which has been affirmed by the leaders and praised by my colleagues. In summary, I have gained a lot.
First, learn from the cashier's work and constantly improve your business level.
As a cashier foreman, first of all, he is a cashier. Only when his professional level is high can he win the support of his colleagues and take good care of his subordinates. Although I have been working as a cashier for three years, I have made some achievements, but these achievements are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. After studying, I can always master computer operation technology first, and always give guidance to responsible comrades.
Second, do a good job in the management and guidance of employees
Although the foreman is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, in my work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself, manage boldly and take care of employees in my life. At work, I often hear some supervisors around me complain that they are busy with their work. There are always endless things, endless classes, endless scolding, endless quarrels, and so on. There, talk about how to become a foreman.
(1), professional skills
As a foreman, you must master the necessary professional knowledge and skills. With the continuous improvement of your management position, the importance of professional skills will gradually decrease. As a grass-roots supervisor, a person's professional skills will be very important. What you want to achieve is that you can directly guide your subordinates' actual work and act as their agent. The source of professional skills is nothing more than two aspects:
1 from books, 2 from practical work. In practical work, you need to learn from your supervisors, colleagues and subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.
(2), management skills
For a foreman, management skills correspond to professional skills. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher the position, the higher the management ability. Management skill is a comprehensive skill, which requires your command skills, decision-making skills, communication and coordination skills, professional skills, work assignment skills and so on. Management skills come from books, but more from practice, so to improve management skills, we need to constantly reflect on our daily work, and use our brains to review and summarize our work from time to time.
(3), communication skills
The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication.
(4), cultivate the ability of subordinates
As a foreman, training subordinates is a basic and important job. No matter how big the unit you lead is, remember that the unit you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reason. Give it to a subordinate and tell him that you don't have to understand what you say, you need to repeat it and then check it. Instead of this, it is better to do it yourself quickly. But the point is, if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, do and teach them to do things. The strength of a department is not the strength of the person in charge, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to train subordinates into lions, not to turn themselves into lions.
(5) Job determination ability
The so-called working ability, personally, is essentially a certain working ability, which is very important for all working people. To cultivate a person's decision-making ability, we must first have a straightforward mind, or good moral quality, which is the basis of work decision. For the right and wrong in the world, we can have a correct identification and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear determination, or decision-making, about what you are doing, whether it is big or small, how to do it and who will do it. The ability of work decision is actually the synthesis of the above four skills, and the embodiment of supervisor's ability is the embodiment of his ability of work decision.
(6) Learning ability
Today's society is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be the subject of learning. There are two kinds of learning, one is book learning and the other is practical learning, which should be carried out alternately. Only by continuous learning can we improve better and faster and keep up with the development of society. When we step into the society, we should take the initiative to learn and regard learning as a habit and a normal life. Learning should be extensive, professional, management, business, life, leisure and all kinds of learning. The competition between people in the future is not your past skills, but your present skills. But how you study now, which is the basis of your future competition.
(7), professional ethics
Dante has a saying: the defects of wisdom can be made up by morality, but the defects of morality cannot be made up by wisdom. For people at work, whether employees or supervisors, professional ethics are the first. It's like health, wealth, status and feelings are all important to a person, but health is "1" and everything else is "0". As long as "1" (health) exists, personal meaning can be infinite. Professional ethics is the "1" of working people. Only with good professional ethics can the above six skills exist, and for a company, they are qualified talents. Professional ethics is not the same as centripetal force to the enterprise, but as an employee and a supervisor. No matter whether the company is good or not, no matter whether the position is high or low, no matter whether the salary is high or low, self-responsibility is a basic accomplishment and the foundation of personal development. As long as you are in the company for one day, you should ring the bell well.
These are just some personal opinions. There are still many things to do to be a good foreman. I firmly believe in one sentence: the master leads the door, and practice depends on the individual. Everything, personally speaking, depends on self-perception, which turns everything into self.
So they all respect me and obey my management. A year later, our work was affirmed by the manager.
Third, arrange the cashier's duty and shift change reasonably.
The cashier's work is not tiring, but he must be careful, so the cashier must always adhere to a good attitude and exuberant energy. Therefore, when arranging the work of several employees, I always try to let the cashier have a good rest and take care of their special situation without affecting the work of the supermarket.
Fourth, do a good job at the first level and share worries with leaders.
As a foreman, I will never trouble the leader for the problems that can be solved at the cashier level, and I will never miss the opportunity to report to the leader for instructions.
This year, although this work has achieved necessary results, there is still a lot of room for development. I believe that as long as I work hard with our cashier, I will do better.
Cashier working experience 5
In _ _ _, our department conscientiously implemented the instructions and specific requirements of superior leaders, continued to carry forward the spirit of hard struggle when starting a business, strengthened team building, paid special attention to marketing, ensured safety and quality, increased revenue and reduced expenditure, and made bold exploration, and achieved good results.
As I have just entered the society, I know I have a lot to learn, and I have too many strangers and mysteries about the job I am about to enter. Driven by this ambivalence, I am full of confidence and expectation to meet it.
At work, although I just act as the protagonist of an ordinary and important cashier. During this period of work, I found that we should be able to do a good job freely, whether it is heavy, busy or leisure, we should complete every job with an enterprising attitude, instead of complaining about the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to stick to a good attitude and face the team every day. Because a happy attitude will make us feel tired and bored at work.
I. General situation of the company's operation
This year, our department has established "three consciousnesses" around the working policy of "standardizing management, shaping image, strengthening marketing and increasing efficiency", namely, the awareness of all staff marketing, all-round cost and whole-process quality. Through the joint efforts of all the staff of the hotel, we have achieved good results. The following is a summary of my work this year.
Second, _ _ work summary
(1) Safety creates stability. After making safety plans such as "safety first, quality first", the hotel achieved "six precautions" such as daily fire prevention and theft prevention, and almost no accidents occurred throughout the year. Under the care and guidance of the general manager of the hotel, store-level leaders hold feedback meetings of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol frequently and strictly prevent and control. With the cooperation of relevant departments, group prevention and control are carried out to ensure that all activities are foolproof and the hotel is safe and stable.
(2) Implementing brand management, the hotel should focus on eight major tasks. 1. Take efficiency as the goal and do a good job in sales. 2. Take reform as the driving force and do a good job in catering. 3. Customer-centered, do a good job in property management. 4. On the premise of quality, do a good job in guest rooms. 5. Take "Six Preventions" as data, and do a good job in safety. 6. Take reducing consumption as the core and do a good job in maintenance. 7. Take lean as the principle and do a good job in personnel work. 8.
(3) Employees are the dominant factor of the hotel. 1. In order to fully understand and master the market situation of our hotel, we organized many marketing meetings, conducted surveys, analyzed the consumption level of customers in combination with the current consumption situation of customers coming to the hotel, and established abc customers, so as to follow the service all the way, pay attention to the service image and appearance, be warm and thoughtful, and meet the requirements of customers to the maximum extent. We strictly control management fees. Most executives have several jobs. In terms of business hospitality, we follow the principle of spending small money, doing big things, doing good things and doing practical things. Take all measures to avoid unnecessary expenses.
In every corner of the hotel, there are polite service personnel, standardized operation, professional smile and polite manners, which make guests constantly influenced by etiquette culture. Individuals in society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial impact on guests and promotes the quality and cultivation of the whole society.
The traditional attitude towards employees should be changed. People are the main body in management, and all managers are small and should be grasped. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled; On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work can managers achieve management achievements.
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