The formation and development of any enterprise can not be separated from the people-oriented corporate culture and warm humanistic care between them, but also from the perfect system and standardized management. The following is the "Employee Handbook of Catering Culture Company" that I brought for you. Please visit for more details. Employee handbook of catering culture company
Chapter I General Provisions
I. Company Resume
xx City, xx Province, xx Flavor Hot Pot Catering Culture Co., Ltd. was established in xxxx years, and the company mainly operates. Catering. Leisure. Entertainment-oriented, with Thai food. Seafood. Beef. Environmental protection, nutrition and healthy food.
ii. interpretation and modification
1. the company is responsible for the interpretation of this employee handbook.
2. the company has the right to modify and supplement this employee handbook.
3. This employee handbook is printed as an annex to the labor contract and has the same effect as the labor contract.
4. this employee handbook is applicable to all employees who have established labor relations with the company.
Chapter II Employment
1. Be at least 18 years old, be in good health and have no bad behavior or criminal record.
second, it meets the requirements of the applied position.
3. Fill in and change personal data.
iv. Health certificate for employees who have passed the physical examination.
5. The probation period for new employees is 1 weeks. If either party cannot continue to cooperate during the use period, the salary will not be paid.
chapter iii assessment
I. assessment types
job assessment includes attendance and performance appraisal. Company assessment is divided into quarterly assessment and year-end assessment.
second, the purpose of assessment
the company grasps the actual working conditions of each employee through the assessment of their work performance and business skills, and provides objective and reliable basis for training, salary increase, reward and commendation.
III. Responsible departments
The direct responsible person of each department will organize the specific assessment.
chapter iv salary
I. composition of salary
the salary of employees includes basic salary, capital and commission.
1. basic salary: it depends on the employee's work experience and responsibilities, and is settled according to the employee's attendance in the current month.
2. Bonus: paid according to the assessment results of employees.
3. commission: it is paid according to the employee's monthly sales.
2. Salary payment
1. Salary is paid in currency, and the settlement date is from the 1 th to the 31 th of each month, calculated in RMB.
2. The payday is the 5th of each month. In case of rest days or legal holidays, wages will be postponed to the next working day.
chapter v benefits
1. working meals
1. all employed employees can enjoy the working meals provided by the company during the shift, and only employees are allowed to eat.
2. Employees are not allowed to take working meals and tableware out of the restaurant.
3. Employees are not allowed to drink alcohol or waste meals during working hours.
2. Accommodation
1. All employed employees can enjoy the free accommodation provided by the company (water, electricity and electricity costs are shared equally by employees).
2. Employees are not allowed to bring non-company personnel into the dormitory without permission.
3. Every employee is responsible for observing the staff dormitory system.
III. Physical examination
1. In order to ensure the company's hygiene standards and in a responsible attitude towards employees, all employees are required to take a physical examination once a year.
2. If employees are found to have infectious diseases or any diseases that are not suitable for the industry, and cannot be cured within the due medical treatment period, the company will terminate the labor contract with employees according to law.
chapter VI attendance
1. working hours
1. due to the particularity of the business hours of the catering industry, the employees of the company implement a one-shift system.
2. Deduction of wages for absence
1. If you are less than 11 minutes late, your wages will be deducted from 5 yuan.
2. If you are late for more than 11 minutes (including 11 minutes) to less than 31 minutes, your salary will be deducted by RMB 11.
3. If you are late for more than 31 minutes (including 31 minutes) to less than 4 hours, you will be treated as absenteeism for half a day; More than 4 hours (including 4 hours) shall be treated as absenteeism for 1 days.
4. If you leave early within 11 minutes, your salary will be deducted from 5 yuan.
5. If you leave early for more than 11 minutes (including 11 minutes) to less than 31 minutes, your salary will be deducted by RMB 11.
6. If you leave early for more than 31 minutes (including 31 minutes) to less than 4 hours, you will be treated as absenteeism for half a day; More than 4 hours (including 4 hours) shall be treated as absenteeism for 1 days.
7. managers who violate the above regulations will be punished twice.
III. Absenteeism
Absenteeism under any of the following circumstances is regarded as absenteeism:
1. Absenteeism for half a day or more without asking for leave or asking for leave without permission;
2. Failing to apply for extension of leave in time or the extension of leave is not approved;
3. Other circumstances stipulated in this manual should be regarded as absenteeism.
IV. Attendance management
1. The company's attendance cycle is from the 1 th day of each month to the last 1 th day of the month.
2. Employees must go to work according to the shift arranged by the company. If it is necessary to change the shift, they must first obtain the consent of the competent leader.
3. All employees must work with work cards when they get on and off work.
4. If an employee forgets to clock in after work, but it can prove that he is at work, it will be deemed as attendance after being signed by the foreman.
5. It is forbidden to clock in for others.
6. Employees are not allowed to leave the store (company) without approval during working hours. If it is really necessary to leave the store (company) because of work needs or I have something to do, I should fill out the exit form and sign it by the foreman before leaving the store.
7. The personnel administration department is responsible for the attendance of the company. The personnel administration department shall complete the attendance statistics of last month before the 2nd day of each month and report to the Finance Department.
Chapter VII Holidays
1. Paid annual leave
1. Employees who have worked in the company for 1 years can enjoy paid annual leave for 5 days according to national regulations from the second year.
2. Employees should make a good job handover before taking annual leave. If the annual leave conflicts with the company's arrangement, they should arrange another vacation time.
3. After the employee's resignation application is approved, he/she needs to apply for taking the remaining annual leave before leaving his/her job. If he/she does not apply for leave, the company will not provide economic compensation.
2. Procedures for Asking for Leave
1. When employees ask for leave, they must fill in the Application Form for Asking for Leave in advance, provide relevant certificates, go through the approval procedures and report to the Personnel Administration Department for the record.
3. If it is too late to ask for leave in advance due to unexpected events or acute illness, they should ask for leave from the competent leader quickly by telephone or other means, and go through the leave formalities after returning to the company, otherwise they will be treated as absenteeism.
4. Employees should make proper arrangements for their work before taking time off, and their jobs should not be affected by taking time off.
5. Financial and administrative personnel must apply for leave two days in advance.
6. After the leave is over, you should sign in and cancel the leave at the personnel administration department. If you don't ask for leave or cancel the leave according to the procedure, it will be regarded as absenteeism.
Chapter VIII Training
I. Training Contents
In-store training mainly includes: induction training for new employees, business skills, work attitude and language training for on-the-job employees.
II. Training Requirements
Employees must attend the training according to the arrangement, and take an exam at the end of the course. Those who fail to pass the exam will be deducted from the bonus of the current month, and absenteeism will be treated as absenteeism.
Chapter IX Responsibilities
1. Work attitude
1. Complete all work accurately and timely according to the company's operating procedures.
2, employees have different opinions on the arrangement of the superior, but can't convince the superior, in general, they should obey the execution first.
3. When employees are not satisfied with the reply from their immediate superiors, they can go over the top and report to the next higher level leader.
4. Work hard, be hospitable, speak kindly, be modest and prudent, and behave steadily.
5. When dealing with customers' complaints and criticisms, you should listen calmly and explain patiently. Under no circumstances should you argue with the guests. If you can't solve the problem, you should report it to your immediate superior in time.
6. Employees should arrive at their posts in advance to make preparations on the basis of the prescribed working hours. Do not leave without leave or leave early during working hours. If there is a shift change, the employee on duty shall not leave his post before the next employee has taken over. After work, employees should leave the company within 31 minutes if they have no business.
7. Employees are not allowed to receive visits from relatives and friends in the store (or company).
8. Employees are not allowed to answer personal phone calls or chat on their posts. Employees are not allowed to use the reception telephone without the consent of their immediate superiors. Private calls from outside lines will not be connected, and emergency calls can be made to the personnel administration department.
9. It is forbidden to hang around, chat and eat snacks at work. Smoking is prohibited in restaurants, kitchens, dressing rooms and other public places, and you are not allowed to do anything unrelated to your job.
11, hospitality, standing service, use polite language.
11. Without the approval of the manager, no employee is allowed to use his authority to give various special benefits to relatives and friends.
12, the kitchen staff are not allowed to enter the restaurant at will during the meal time of the guests.
2. Appearance, grooming, manners and personal hygiene
1. The mental outlook of employees should be natural, smiling and dignified.
2. Employees should wear work clothes according to the regulations of the company during the shift, and keep them clean and tidy at any time.
3. Male employees should shave their faces, and their hair should not pass through their ears and collars.
4. Female employees should comb their hair and use hairpins and net covers.
5. Fingers should be smokeless, and female employees should not use nail polish.
6. Watch, wedding ring and earrings are not allowed. Kitchen staff are not allowed to wear rings at work.
7. During working hours, you are not allowed to cut your nails, pick your nose, pick your teeth or yawn.
8. Keep quiet during working hours, and do not talk loudly, so as to speak lightly, walk lightly and operate lightly.
III. Picking up
1. Money or left-behind items found in any place of the company should be immediately deposited in the reception desk and recorded in detail.
2. If the goods are unclaimed after three months' storage, they shall be handed over to the personnel administration department of the company to decide the handling method.
3. Failure to report it will be regarded as theft.
4. Post transfer
1. If an employee is sick and going to work may affect the health of the dining guests, he should inform the foreman in time, and the foreman will decide whether to suspend his work or adjust the shift time.
2. If there is a temporary shortage of people in other positions of the company, employees should obey the temporary transfer of the company in order to maintain the normal operation of the company. Temporary transfer generally does not exceed 1 months.
chapter 11 fire safety
the restaurant is equipped with a standard fire control and alarm system. Every employee must be familiar with and understand the correct use of fire extinguishers and fire fighting equipment, and memorize fire evacuation routes.
1. Fire prevention
1. Comply with the "No Smoking" regulations in relevant places.
2. It is forbidden to leave cigarette butts or other combustibles in elevators, wastebaskets or other flammable places.
3. Waste paper, dirty blankets, dirty cotton fabrics or other flammable items are not allowed to be piled up anywhere in the restaurant to prevent flammable sources.
4. Flammable and explosive articles are not allowed to be placed near the stove or high wattage electric lamp.
5. containers containing inflammable and explosive substances shall not be stored in restaurants.
6. Any employee should put out the cigarette butts that are still smoking immediately.
7. If wires are found to be loose, worn or broken, and power sockets and electrical appliances are damaged, you should immediately report to the manager for timely repair.
8. The chef must check the safety status of fuel pipes, burners, switches and other facilities before going to work. If you find a leak, you should close the valve and report it to the chef.
9. The chef must check all the kitchen equipment before leaving work, and supervise and inspect the personnel in each post to turn off all the valves.
2. Fire fighting team
1. The fire fighting team includes: store manager, head chef and foreman.
2. The fire fighting team should hold regular meetings to inspect the fire fighting equipment specially to ensure the implementation of fire fighting work.
3. Precautions in case of fire
1. Don't panic, judge the source of fire, take fire safety measures, and escape in the direction indicated by the evacuation map.
2. evacuation principle: customers first, employees later; Old and young first, then young; First female, then male; Employees first, then supervisors.
3. Never use lifting equipment (elevator) to escape.
4. Never go back into the house to get valuables.
5. After escaping from the gate, all employees will gather in the store and count the personnel. Those who are injured will immediately report to the manager and be taken to the hospital.
Fourth, report the case after the disaster
1. Stay calm and call 119;
2. State the detailed disaster location or nearby targets;
3. Briefly describe the disaster situation;
4. Leave your phone number and address for further contact.
chapter 11 rewards and punishments
I. purpose
1. reward and punishment management is an important tool for the company to motivate/supervise employees. the company adheres to a fair and just reward and punishment system with clear rewards and punishments. The company guides employees' behavior by teaching inspiration, positive encouragement/care, supplemented by punishment, and shapes a disciplined and morale work team.
2. Employees' rewards and punishments are recorded in employee personnel files as the basis for future promotion and performance appraisal.
2. Reward
1. Reward can be divided into three types according to the goodness of deeds: commendation, small merit and great merit; Three awards are equal to one small achievement, three small achievements are equal to one great achievement, and two great achievements can be promoted to a raise; At the same time, the company will reward employees according to the following standards:
Reward: reward 51 yuan;
small merit: reward 111 yuan;
great achievement: reward 211 yuan.
(1) The company will give a reward to those who have one of the following performances:
(2) Those who have found the money (the value is more than RMB 111);
(3) maintaining the company's honor and image, with specific cases;
(4), trying to rescue, reporting meritorious service or outstanding performance outside the job, resulting in benefits or recovering losses of more than 1,111 yuan
(5), and other circumstances that should be awarded by the management after research and decision.
In case of any of the following performances, the company will give a small merit:
(1) In case of extraordinary accident or emergency repair work, the company will handle it properly with a brainwave;
(2) those who are strong against theft, electricity, fire and water;
(3) those who have achieved remarkable results in saving resources, eliminating waste, utilizing waste products and controlling costs;
(4) timely reporting cases that violate the rules or damage the interests of the company, which are verified;
(5) those who have made meritorious service in emergency rescue, reported meritorious service or made outstanding performance outside their own duties, resulting in benefits or recovering losses of more than 1,111 employees
(6) others who have made better achievements.
the company will make a great contribution to the company if it has one of the following performances:
(1) it has made special contributions to the company and has been adopted.