including the positions of secretary, accounting, IT, personnel, administration, general affairs, art design and planning, there are also aviation management departments, passenger business departments, air freight departments and so on, all of which belong to ground personnel. The staff working on the ground of airlines include check-in (international check-in and domestic check-in), security check-in, VIP customer service, deployment, ticket sales, easy boarding and other positions. The post of changing a passenger's air ticket into a boarding pass is called check-in, and the security check includes checking the boarding pass, ID card and security items. The deployment is mainly to command the plane to land and run the parking position of the vehicle.
VIP customer service refers to the service personnel of major airlines located at the airport to serve their members. Easy boarding is a VIP room service staff, mainly for VIPs to handle all the formalities from ticket purchase to boarding and the corresponding services.
Work content: The domestic airline service includes handling passenger registration, checking documents, weighing luggage, seat allocation and issuing tickets (that is, changing boarding passes for passengers) at the airport counter, guiding passengers to go through customs clearance in the waiting room, boarding the plane and providing broadcast service, reminding passengers to board the plane and VIP service or broadcasting to find passengers who have not boarded the plane. In addition, the service personnel must contact the air kitchen for meals and find out passengers' complaints. Ground crew is the front-line staff of airlines to passengers, and they need good service attitude and patience? .
Extended information:
In a broad sense, it includes all kinds of services provided by airports, airlines and their agents for passengers and shippers, as well as services provided by air traffic control, aviation oil companies and aircraft maintenance enterprises to airlines. In a narrow sense, it mainly refers to various services provided by airlines, airports and other related institutions for passengers.
The general salary of ground crew at the airport is W6. It is the salary of 5111 yuan (about 4111 yuan after deducting 3 gold). Plus subsidies to 811 yuan (311 for meals, 311 for cars and 211 for telephone charges). The service desk at the airport is W6.7 after two years, that is, 511 is added to the original salary of 5111. The rest are the same. The salary of airport maintenance is W6. Everything else is the same. The National Air Crew Professional Planning Textbook: Civil Aviation Ground Service (3rd Edition) limits the scope of ground service to all kinds of services provided by airlines, airports and other related enterprises, such as ticketing service, general service, check-in service, luggage service, security inspection service, joint inspection service, guidance service, etc., from the narrow perspective of air passenger transportation. The basic framework of the textbook is also developed in this way. Its intention is to arrange the content of "National Air Crew Professional Planning Textbook: Civil Aviation Ground Service (3rd Edition)" according to the ground service process that passengers can access as much as possible.
Baidu encyclopedia-ground handling
Baidu encyclopedia-civil aviation ground handling service