1. Strong business ability

Be familiar with the post responsibilities, operating procedures and working procedures in the area under its jurisdiction, and be able to formulate new systems and regulations according to changes in the industry and market;

2. A high degree of execution

The department manager is in the middle position in the hotel management structure, and plays the role of a bridge connecting the preceding with the following. The strength of his execution is one of the important indicators to verify his ability level. If you want to be a qualified department manager, you must have strong execution, strictly implement the hotel's decisions, the instructions of the leaders and other temporary work arrangements, so that any decision of the hotel can be conveyed to the grassroots employees through the department manager, and good results can be achieved through the joint efforts of the department manager and the employees. To improve the execution, the department manager must do the following: ① understand the intention of the leader carefully; (2) with the leadership to confirm their understanding of his instructions and arrangements; (3) effectively decompose the instructions and arrangements of the leaders; (4) Arrange the decomposed work to the appropriate employees, and formulate specific work measures and inspection plans; ⑤ Keep continuous communication with employees, and work together with employees to put each work measure plan in place; ⑥ Summarize the work results with employees, form a work summary, and report to the company leaders; ⑦ Encourage the excellent characteristics of subordinate employees in their work, affirm their achievements, and encourage and recognize employees.

3. Guidance and training ability

Being a trainer, I can correctly guide subordinate managers and employees in various management and operations, and at the same time, I should do a good job in guiding informal tasks;

4. Know yourself

You can fully understand yourself and grasp yourself, you should clearly know your strengths and weaknesses, give full play to your strengths, and try to make up for your shortcomings through various channels;

5. Negotiation ability and skills

Ability to conduct various negotiations; Such as negotiations with employees, negotiations between departments, negotiations with superiors and negotiations with customers; We should grasp and control all kinds of negotiations and achieve the expected results;

6. Ability to solve problems

The ability to solve problems not only refers to solving problems in daily work, but also requires the ability to deal with problems in emergencies and crises, to keep a clear head in difficult times, and to creatively solve problems is also a requirement of superior managers;

7, eager for success

Everyone is eager for success, and excellent department managers also want their careers to reach the peak of their lives, and are willing to work for success;

8. Ability to achieve goals

As a department manager, you must have your own plans and goals in your work. After setting the goals, you must be able to put them into action to achieve them, and at the same time you should have the practical ability. If you only have goals, but you can't realize your ideas, it can only be a fantasy;

9. Self-confidence

Only when you are confident can you be outstanding. As a department manager, you should always maintain a good mental state and self-confidence, and be good at transmitting the self-confidence so that the department under your jurisdiction can form a good mental outlook;

11, communication skills

Being good at dealing with all kinds of people is the basic ability that a department manager should have, not only to deal with people who like the same interests, but also to communicate well with people who don't like them, so as to get recognition and support from others;

11. Trust the team

As a team manager, the department manager must trust his own team, and at the same time create an atmosphere of mutual trust within the team, and be good at giving full play to the enthusiasm and subjective initiative of team members;

12. Controlling stress

We should clearly recognize the existence of our own pressure, adopt a positive and optimistic attitude towards it, and be good at eliminating it;

13. Be brave in innovation

The market and industry are constantly developing and changing. To keep up with the development of the times, innovation is necessary; Of course, there are many ways and means that can be adopted. We should constantly update and change, and each change will bring opportunities. As a manager, we should constantly innovate and change.

14. Dedication and dedication

As a management cadre, we must set an example in all aspects, treat our work more seriously than employees, treat our work more conscientiously than employees, and have dedication in working hours, so that we can get the respect and recognition of employees.

a restaurant manager should have the following six qualities.

first, professional quality: the main operating body of the catering industry is catering products, and qualified managers should know well and even operate a whole set of processes such as production, production and sales of catering products. Professional managers should have a solid knowledge of management theory and know the economic theory of financial accounting. At the same time, professional managers should learn to develop and use automated office tools such as "automatic ordering system" and enterprise network resource construction. These excellent business abilities will be the core elements of professional quality.

second, market awareness: the market is characterized by diversification and variability. Professional catering managers should keep up with the situation and be familiar with the rules of market games. Accurately grasp the development trend of catering market, have a forward-looking vision, and have an accurate grasp of business expansion and regional market development.

third, the sense of innovation: the operating characteristics of the catering industry are complex and diverse, and it is necessary to identify the target market in the business model determined by the enterprise, and the operating means and skills should be able to meet people's consumption wishes and explore the market by themselves with innovative ideas.

4. Service consciousness: Service is an eternal theme in the catering industry. We should be able to accurately grasp the psychology of different consumer groups, achieve targeted service and personalized service, identify many variable factors in the catering service process as much as possible, and demonstrate the operational characteristics of enterprises through service. Service also contains a kind of respect, a kind of double respect for owners and customers.

concept of talents: employees are the greatest wealth of an enterprise. As managers of an enterprise, professional catering managers should pay full attention to the value of employees, rationally allocate human resources of the enterprise, and make clear responsibilities and rights. We should have a scientific view of talents, be good at discovering and cultivating talents, and use talents rationally to retain talents.

sixth, communication skills: to deal with different groups of people, such as owners, customers and employees. It is necessary to coordinate the interpersonal relationships around you through hard communication skills. With the modernization of catering market, professional managers should pay attention to communication skills, improve their communication skills and master one or two foreign languages.