Customer experience management is a process of collecting, analyzing and managing customers' experiences and feelings at key contacts based on the key contacts of customers interacting with enterprise products or services.

It can be divided into customer experience journey map design, customer experience data collection-analysis, customer experience repair and improvement, etc. With the need of digital transformation, it has become an important means for enterprises to manage customer experience and create differentiated competitiveness through digital means.

If you need customer experience management, it is recommended to consult Bishi's customer management platform for more professional help. With the continuous growth of technical level and service level, Beijing Normal University's customer experience management platform has formed a systematic advantage in the field of experience management, with more than 80 software copyrights. Click to start digital customer experience management.