Etiquette and manners of restaurant waiters
People's manners and manners can not be achieved only by wearing expensive clothes or by having good facial features. Etiquette is the expression of politeness in interpersonal communication, and it is also an important aspect of social culture and behavior norms. As a waiter, paying attention to etiquette can directly reflect the overall quality of a restaurant.
The first part: the etiquette of restaurant waiter gfd.
Pay attention to appearance beauty;
First of all, we really need to be polite. In real life, we often see that some people's external and overall performance is not very good, or even very poor, which is the problem of manners. If some people are disheveled and depressed; Some people don't sit or stand; Some people swear when they open their mouths, play cigarette ash everywhere when they smoke, make a fuss when something happens, make a fuss, and interfere with others without scruple ... This phenomenon is a sign of not paying attention to manners and manners.
In the process of service, we often see some guests behave like this. We often use words like "this person's quality is really poor" to evaluate such guests, but please think back, have we ever had similar behaviors in our daily life?
Second, you should pay attention to your appearance. Everyone loves beauty, and stressing the beauty of gfd is not a "boast", but a kind of civilized etiquette. The neat, novel, beautiful and generous image not only conforms to people's aesthetics, but also meets the needs of communication, and at the same time reflects the respect for others and society. Those ugly habits, such as wearing a suit, hitting it on the spot, spitting, shouting and pointing, are all manifestations of lack of education and disrespect for yourself and others.
Thirdly, it is also a key point to emphasize the beauty of appearance and learn the aesthetics of dress. When visiting relatives and friends and celebrating the New Year holiday, people always wear fresh and beautiful clothes. Although this truth is obvious, there are still many people who unconsciously regard the beauty of clothes as a kind of communication consciousness and etiquette. People's dress must take into account the specific time, occasion and purpose, which naturally includes the object of communication, and must not blindly "follow the feelings" without telling the rules.
Gfd restaurant waiter specification
Appearance appearance refers to a person's appearance and appearance. Paying attention to gfd is a respect for others and society, a display of a person's mental state and civilization, and a service staff's love for work and enthusiasm for guests.
1. mental outlook-natural expression, smiling, kind, dignified and steady, generous and decent, neither supercilious nor supercilious, giving people a warm and reliable feeling.
2. Hair-don't leave a weird hairstyle, comb it neatly and keep it clean. The waiter's hair should not be too long, it should match the hair.
It is required that the front hair does not cover the forehead, the side hair does not cover the ears, the back hair does not sweep the collar, and long sideburns are not allowed. The waitress's hair should not be too long, the longest is the shoulder blade, which needs to be coiled or hairpin.
3. Face-the waitress's face should be light makeup, light lipstick, and not heavy makeup, keeping an elegant appearance and giving people a natural beauty. Waiters are not allowed to grow beards and are required to shave every day.
4. Hands and nails-nails should not be too long, they should be repaired and cleaned frequently, and hands should be washed and disinfected before service. Waitresses can wear colorless nail polish and should not use other decorations.
5. Perfume-based on elegant fragrance, remember to use strong and pungent perfume.
6. Jewelry-Don't wear jewelry that is inconvenient for work (such as earrings and bracelets), and don't wear jewelry that is easy to hide evil and unhealthy, such as rings, except wedding rings. In order to satisfy the guests spiritually, it is not advisable to wear more decorations than the guests.
7. Clothing-two sets of winter clothes and two sets of summer clothes should be washed and changed frequently. The coat should not be too short to avoid exposing the belt when bending over. Shirts should be ironed, paying special attention to collars, cuffs and buttons. There should be no wrinkles or damage, and the color should be white. Don't let sweat, oil and stains appear on the shirt. You must button up, don't open it.
Shoes and socks should be changed every day, and leather shoes should be polished frequently to keep the upper bright. It is advisable to use black shoes and socks, and it is not advisable to use colors and styles other than those specified. Ladies and waiters should wear dresses in winter and summer, not underwear, and don't go barefoot. They must wear long flesh-colored stockings, not black ones. Wear black leather shoes or mend shoes. When wearing a shirt, the neck should be decorated and not exposed. Supervisors and foremen must wear black suits.
8. Personal Hygiene-Keep the whole place clean, including hair, skin, teeth and fingers. The mouth is fresh and tasteless (do not eat strong irritating foods such as onions, garlic and durian), and rinse your mouth frequently. Hairdressing, shampooing, shaving, bathing, changing clothes, cutting nails, washing hands, etc.