in business communication, etiquette and communication skills are very important. Here are some papers on business etiquette and communication skills that I have compiled for you, hoping to help you.
Business Etiquette and Communication Skills Paper 1
Abstract: Due to the globalization of business, the degree of cultural diversity is increasing in business activities. People from different countries have to work as a team across the cultural gap. Different countries and nationalities have different geographical environments, different historical backgrounds and different religious beliefs, forming their own distinctive lifestyles, national traditions and customs. Therefore, cultural differences will not only affect the use and interpretation of various words and deeds by both negotiators, but also affect the negotiators' way of thinking and their respective values. Due to the cultural differences between different countries and different nationalities, different communication methods and skills should be adopted.
Keywords: cross-cultural communication and business negotiation
1. Cross-cultural issues in international business negotiation
Different countries have cultural differences, and cross-cultural issues in international business negotiation are mainly reflected in language, etiquette, taboos and religious beliefs, and negotiation style.
1. Language
Most international business negotiations are conducted in English, and the mother tongue of both sides is often not English, which increases the difficulty of communication. In this case, we should try our best to use simple, clear and definite English, and don't use polysemous words, puns and idioms that are easy to cause misunderstanding. Don't use words that easily offend the other party. We must try our best to understand each other's culture, values and customs. Only in this way can we transmit and accept information correctly. In order to avoid misunderstanding, we can use interpretation to ensure smooth communication. Interpretation is to explain the other person's words in your own words and ask the other person if our understanding is correct. Another advantage of this is that it can deepen the other person's impression on this issue.
2. Etiquette
In fact, international business negotiation can also be said to be an exchange activity between people. The communication between people should conform to certain etiquette norms.
In international social occasions, clothing can be roughly divided into formal clothes and casual clothes. Formal, grand and serious occasions wear dark dresses (tuxedos or suits), and ordinary occasions can wear casual clothes. At present, except for some regulations in some countries (such as ceremonies, which prohibit women from wearing trousers or miniskirts), wearing tends to be simplified.
any clothes should be clean, neat and straight in foreign-related communication. The coat should be ironed, and the bottom should be ironed out to form the trousers line. Collars and cuffs should be clean. When wearing a long-sleeved shirt, put the back and forth in the pants, and don't roll up the cuffs. Two-button western-heel coat can be tied with one button on the top, and one button or more buttons on the suit coat. All should be deducted. In communication situations, people usually shake hands when introducing each other and meeting each other, and there is also a sequence of shaking hands. The host, the elderly, the high-ranking person and the woman should reach out first, and the guests, the young and the low-ranking person should greet each other before shaking hands. Many people shake hands at the same time, and do not cross them. Wait for others to shake hands before reaching out. Men should take off their gloves and hats before shaking hands. When shaking hands, you should stare at each other with your eyes and smile. In foreign-related communication, when talking with foreign businessmen, you should be natural in expression, friendly in language and appropriate in expression. When talking, you can make some gestures appropriately, but don't move too much, let alone dance, and point at people with your fingers. When talking, the distance should be moderate, and it is not suitable to be too far or too close. Don't procrastinate, pat and beat.
Say hello before you join others' conversation, and don't listen in when others are talking individually; If you need to talk to someone, you can wait until someone else has finished talking; Someone who takes the initiative to talk to himself should be willing to talk; If you find someone who wants to talk to you, you can take the initiative to ask; When a third party participates in the conversation, it should be welcomed by shaking hands, nodding or smiling; If you have something urgent to leave during the conversation, you should say hello to the other party and apologize.
3. Taboos and religious beliefs
Taboos must be considered in foreign activities, including foreign-related business activities, especially in East Asia, South Asia, Central Asia and North Africa, where religions are prevalent. Knowing the customs and habits of some countries is very important for communicating with each other, preparing to grasp each other's negotiation ideas and completing the negotiation tasks in time.
second, an example analysis of the obstacles caused by cultural differences to international business communication?
within the same cultural background, people rarely have communication differences when they get along; However, when there are cultural differences, misunderstandings and conflicts often occur. There is a classic case: the manager of the foreign department of a Sino-American joint venture proposed a vacation to the Chinese general manager and got the consent. But two days before his vacation, the Chinese general manager arranged many meetings, and the day before his vacation, the meeting was not over yet. At this time, the foreign manager felt very embarrassed, but he still suggested to the general manager that he could not attend the meeting the next day, because he started his holiday from the next day as planned. The Chinese general manager persuaded him to put his work first and take the overall situation into consideration, and told him to postpone his holiday, but he was rejected. The Chinese general manager was very angry at once, but the foreign manager blamed the general manager for his unplanned work and finally left. In this case, the American department manager insisted on taking a vacation on schedule, because he had already made a vacation arrangement and his application was approved, so the general manager should not arrange for him to attend the meeting before his vacation; If he is forced to do some work during the holiday, it will violate the labor law and human rights, and the content of future meetings has nothing to do with the work he is in charge of. The Chinese general manager, however, believes that everyone should put work first and personal interests should be subordinate to collective interests, thus denying the previous achievements of the American manager. The reason for this conflict is the cultural differences between China and the United States. Americans have a planned way of doing things and a strong sense of time. They think that they should work hard during working hours and enjoy themselves in leisure. Americans never talk about work in their leisure time. At work, managers keep a certain level distance from their subordinates and are extremely serious about their work mistakes. This shows that American culture is divided into private space and public space. The Chinese general manager didn't know this kind of American culture, but treated American culture with China's culture, so the conflict arose. Questions about cultural conflicts like this are common in joint ventures. This non-management factor often leads to misunderstanding and relationship deterioration, and even leads to the failure of business activities and decision-making, which seriously affects the development of international business activities and the return of profits.
3. Countermeasures to overcome cultural differences in international business communication?
We study the cultural differences and the obstacles they form in order to know ourselves and ourselves in business communication, reduce or avoid unnecessary friction, and thus achieve a win-win goal. For managers and operators engaged in international business activities, cultural conflicts should be solved based on the following points:
(1) From cultural conflict to mutual tolerance and adaptation. In recent years, the deepening of world economic integration and the rapid development of the Internet have strengthened the cultural sensitivity awareness of business people from different cultures and their mutual tolerance and understanding of different cultures. People engaged in business activities must realize that cultural differences exist objectively and cannot be measured by a standard. Only by understanding and learning from each other, overcoming ethnocentrism, learning to respect each other's cultures, seeking common ground while reserving differences, enhancing the awareness and sensitivity of cultural differences, and using effective communication means, cultural differences will not become obstacles to business activities. ?
(2) strengthen communication and exchange, and establish the principle of mutual respect and cooperation. Contradictions in the cooperation between China and foreign countries are inevitable. Disagreements and disputes are the only way for both sides to reach a tacit understanding and an understanding of their views. In this case, both sides can only seek common ground while reserving differences, understand each other, and communicate and exchange frequently. Especially for some different viewpoints and behaviors, both sides should make some analysis from the perspective of cultural differences and thinking differences, so as to eliminate misunderstandings, avoid conflicts, reach understanding and mutual understanding, and finally establish the cooperative principle of thinking concept, working mode and communication mode suitable for this enterprise.
(3) training communication language and non-language and mastering different communication styles. As a practitioner of international business activities, in order to effectively communicate with colleagues, employees and customers from different cultures, we must master the language knowledge of the country where the company is engaged in business dealings, instead of relying on translation everywhere. Language skills make it easier and more accurate to communicate, which is a competitive advantage in itself. ?
(4) insight into the cultural norms, social customs and taboos of different countries. Before interacting with foreign business people, we must know as much as possible about their customs and taboos, so as to avoid not knowing some special details and making the other party unhappy or even affecting the process and results of business cooperation. ?
V. Conclusion
International business activities must pay attention to communication barriers caused by cultural differences. As cultures are different in time, space, values and morality, interpersonal communication, etc., business communication practitioners should establish a sense of cultural differences, enhance their understanding of world culture, and master a variety of communication skills on the basis of mutual respect, so as to improve the effectiveness and competitiveness of business communication.
References:
[1] Shu Boyang Xiong Shasha Xu Jing Communication and Etiquette in Exhibition Business Nankai University Press
Business Etiquette and Communication Skills Paper II
Abstract: Due to the globalization of business, the degree of cultural diversity is increasing in business activities. People from different countries have to work as a team across the cultural gap. Different countries and nationalities have different geographical environments, different historical backgrounds and different religious beliefs, forming their own distinctive lifestyles, national traditions and customs. Therefore, cultural differences will not only affect the use and interpretation of various words and deeds by both negotiators, but also affect the negotiators' way of thinking and their respective values. Due to the cultural differences between different countries and different nationalities, different communication methods and skills should be adopted.
Keywords: cross-cultural communication and business negotiation
1. Cross-cultural issues in international business negotiation
Different countries have cultural differences, and cross-cultural issues in international business negotiation are mainly reflected in language, etiquette, taboos and religious beliefs, and negotiation style.
1. Language
Most international business negotiations are conducted in English, and the mother tongue of both sides is often not English, which increases the difficulty of communication. In this case, we should try our best to use simple, clear and definite English, and don't use polysemous words, puns and idioms that are easy to cause misunderstanding. Don't use words that easily offend the other party. We must try our best to understand each other's culture, values and customs. Only in this way can we transmit and accept information correctly. In order to avoid misunderstanding, we can use interpretation to ensure smooth communication. Interpretation is to explain the other person's words in your own words and ask the other person if our understanding is correct. Another advantage of this is that it can deepen the other person's impression on this issue.
2. Etiquette
In fact, international business negotiation can also be said to be an exchange activity between people. The communication between people should conform to certain etiquette norms.
In international social occasions, clothing can be roughly divided into formal clothes and casual clothes. Formal, grand and serious occasions wear dark dresses (tuxedos or suits), and ordinary occasions can wear casual clothes. At present, except for some regulations in some countries (such as ceremonies, which prohibit women from wearing trousers or miniskirts), wearing tends to be simplified.
any clothes should be clean, neat and straight in foreign-related communication. The coat should be ironed, and the bottom should be ironed out to form the trousers line. Collars and cuffs should be clean. When wearing a long-sleeved shirt, put the back and forth in the pants, and don't roll up the cuffs. Two-button western-heel coat can be tied with one button on the top, and one button or more buttons on the suit coat. All should be deducted. In communication situations, people usually shake hands when introducing each other and meeting each other, and there is also a sequence of shaking hands. The host, the elderly, the high-ranking person and the woman should reach out first, and the guests, the young and the low-ranking person should greet each other before shaking hands. Many people shake hands at the same time, and do not cross them. Wait for others to shake hands before reaching out. Men should take off their gloves and hats before shaking hands. When shaking hands, you should stare at each other with your eyes and smile. In foreign-related communication, when talking with foreign businessmen, you should be natural in expression, friendly in language and appropriate in expression. When talking, you can make some gestures appropriately, but don't move too much, let alone dance, and point at people with your fingers. When talking, the distance should be moderate, and it is not suitable to be too far or too close. Don't procrastinate, pat and beat.
Say hello before you join others' conversation, and don't listen in when others are talking individually; If you need to talk to someone, you can wait until someone else has finished talking; Someone who takes the initiative to talk to himself should be willing to talk; If you find someone who wants to talk to you, you can take the initiative to ask; When a third party participates in the conversation, it should be welcomed by shaking hands, nodding or smiling; If you have something urgent to leave during the conversation, you should say hello to the other party and apologize.
3. Taboos and religious beliefs
Taboos must be considered in foreign activities, including foreign-related business activities, especially in East Asia, South Asia, Central Asia and North Africa, where religions are prevalent. Knowing the customs and habits of some countries is very important for communicating with each other, preparing to grasp each other's negotiation ideas and completing the negotiation tasks in time.
second, an example analysis of the obstacles caused by cultural differences to international business communication?
within the same cultural background, people rarely have communication differences when they get along; However, when there are cultural differences, misunderstandings and conflicts often occur. There is a classic case: the manager of the foreign department of a Sino-American joint venture proposed a vacation to the Chinese general manager and got the consent. But two days before his vacation, the Chinese general manager arranged many meetings, and the day before his vacation, the meeting was not over yet. At this time, the foreign manager felt very embarrassed, but he still suggested to the general manager that he could not attend the meeting the next day, because he started his holiday from the next day as planned. The Chinese general manager persuaded him to put his work first and take the overall situation into consideration, and told him to postpone his holiday, but he was rejected. The Chinese general manager was very angry at once, but the foreign manager blamed the general manager for his unplanned work and finally left. In this case, the American department manager insisted on taking a vacation on schedule, because he had already made a vacation arrangement and his application was approved, so the general manager should not arrange for him to attend the meeting before his vacation; If he is forced to do some work during the holiday, it will violate the labor law and human rights, and the content of future meetings has nothing to do with the work he is in charge of. The Chinese general manager, however, believes that everyone should put work first and personal interests should be subordinate to collective interests, thus denying the previous achievements of the American manager. The reason for this conflict is the cultural differences between China and the United States. Americans have a planned way of doing things and a strong sense of time. They think that they should work hard during working hours and enjoy themselves in leisure. Americans never talk about work in their leisure time. At work, managers keep a certain level distance from their subordinates and are extremely serious about their work mistakes. This shows that American culture is divided into private space and public space. The Chinese general manager didn't know this kind of American culture, but treated American culture with China's culture, so the conflict arose. Questions about cultural conflicts like this are