The individual service program mainly includes service preparation and pick-up service.

1. service preparation

after accepting the task of welcoming individual tourists, tour guides should first read the reception plan carefully to understand the specific details of the task, including the date of welcoming, the arrival time of flights or trains, the names and numbers of tourists and their hotels, whether there are any changes in flights or trains and the number of people, what services to provide, whether to share a car with other tourists to stay in the hotel, etc.

make preparations before departure, including the names of the tourists to be greeted or the welcome signs (stop signs), maps, guide cards, badges, flags, stop signs, etc. At the same time, check the required tickets, such as departure plane (car, boat) tickets, menu, tour coupons, etc.

to contact the means of transportation, the tour guide should confirm the driver's name with the dispatching department of the travel agency, contact the driver, agree on the departure time and place, and get to know the vehicle type and car number.

second, pick-up service

when the guests arrive at the store, the bellboy should take the initiative to greet them to show his welcome. Then help the guest unload the luggage from the car, and ask the guest to confirm the number of pieces of luggage to avoid omission. At the same time, write down the car number of the guest (if there is any mistake, you can quickly find out the whereabouts of the luggage according to the car number written down).

guide the guests to the service desk to check in. The bellboy puts the luggage 2-3 meters away from the front desk, stands beside the luggage in a correct posture, looks after the luggage for the guests and waits for the guests to register. After the guest completes the formalities, the bellboy takes the key from the receptionist, and the accommodation registration form sends the luggage to the guest room according to the room number.

Before opening the room, introduce the key usage requirements to the guests. After opening the door for the guest, browse whether the guest room meets the requirements, and then invite the guest to enter the guest room first. After entering the room, the bellman quickly puts the luggage on the rack or places it according to the guest's instructions, and then returns the key to the guest.

precautions for individual service

service attitude

when receiving individual guests, tour guides should always maintain a warm, patient, meticulous and thoughtful attitude, respect the opinions and requirements of each individual guest, and try their best to meet their needs.

service quality

tour guides should provide high-quality tour guide services, have a deep understanding of tourist attractions and tourist routes, be able to answer tourists' questions and give appropriate suggestions.

service process

tour guides should be familiar with the reception process of tourism teams, including transportation, accommodation, catering, sightseeing and other links to ensure the safety and comfort of tourists.

service safety

tour guides should always pay attention to the safety of tourists, abide by safety regulations and ensure the personal and property safety of tourists.