Job grades of employees: intern is grade 9, ordinary employee is grade 8, supervisor is grade 7, duty engineer is grade 6, deputy director (deputy chief engineer) is grade 5 (can enjoy self-use room), director is grade 4 and general manager is grade 3.

Public * * * area cleaning, intern catering service post, front office training manager, Chinese and western restaurant waiter, western restaurant manager and deputy manager, catering department training manager, western food operator and delivery staff, room attendant and floor attendant, banquet waiter. Basic salary, commission and bonus will be settled separately at the end of the month.

Extended information:

Management mode

The ultimate goal of hotel management is to efficiently coordinate and allocate all kinds of resources inside and outside the hotel, and provide customers with the most satisfactory and defect-free service.

As a result, some hotel managers lamented that "system management is not as good as on-site management", and some hotels advocated that "walking on-site management should replace system management". On-site management is efficient, but the negative consequences are: the management system that the hotel has spent a lot of effort to establish is a mere formality, and the main managers of the hotel are stuck in specific trivial matters, and finally neglect to consider the development plan of the enterprise, which leads to strategic mistakes of the enterprise to a certain extent.

management mechanism

the modern and efficient hotel management system design must establish a mechanism based on problem management, that is, the mechanism of asking questions, studying questions and solving problems, and put forward the most typical problems in hotel management links and solve them systematically in the system design.

management level

problem management is a management mode that uses the method of constantly asking questions to solve problems step by step. In fact, problem management has always existed in the practice of hotel site management, but it has not been systematically summarized in theory.

The main characteristics of problem management are:

It aims to expand the thinking depth of all employees and activate their negative attitude of being indifferent to the current work situation; The management originally carried out by managers has been changed into institutionalized management with full participation, and management has been extended to all levels such as office, service, marketing and logistics. Advocate a sense of crisis, that is, employees should not only complete their duties, but also ask questions about their posts, and also ask questions about all the management and services of the whole hotel; Turn finding problems into regular system content in hotel management.

The management work should be based on the core of problem solving, instead of just relying on the organizational system, thus flattening the management level. Three-level management; Problem management strengthens the sense of responsibility of all leaders and ordinary employees and cultivates the sense of responsibility; People are often limited by their own knowledge and knowledge, influenced by fixed thinking and restrained by physical inertia, while problem management urges employees to constantly find problems to surpass themselves and bring vitality to the organization.

how to solve

the core of the "employee innovation" activity launched by some hotels is to let each employee put forward their own problems in their work, and then the managers and employees will work together to design the best solution to solve the problems, thus reducing the mistakes in their work. This approach is to solve the problems systematically and daily. In addition, after arousing the enthusiasm of employees to ask questions, hotels should pay attention to counseling and teach employees to solve problems.

Baidu Encyclopedia-Hotel Management Mode