In today's society, there are more and more occasions where we need to use letters of apology. Letters of apology can help us clear up misunderstandings and enhance friendship and trust. You have no idea when you write an apology letter? The following is my carefully arranged letter of apology to customers for your reference, hoping to help friends in need. Apologize to customers 1
Dear friends:
Hello!
first of all, I would like to extend my sincere apologies to you for the quality problems of this product in my own name. If there is another chance, I very much hope that you will give me another chance. We will make sure that similar situations will never happen again in the products we provide in the future, and solemnly make this promise. As for the quality of this product, according to my own opinion, I personally want to return it in full and exchange it if your delivery time allows, but you still consider not to let us lose too much and take this batch of goods as an exception by means of full inspection. I am very grateful and still feel guilty.
in view of the existing quality problems, we have reflected from all directions, negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again!
other parties hope that Mr. Gu can give us valuable advice again. Please correct our shortcomings in time. We are willing to cooperate fully to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you
this is a
salute!
XXX
Letter of apology to customers on October, 21xx 2
Dear customers:
Sorry, I am very sorry for the trouble caused by my work mistakes. I hope we have the opportunity to cooperate and wish you a happy life!
we have received your order for the 28th of this month. I'm very sorry! The ordered goods cannot be delivered at present. Our earliest delivery date will be early July. Of course, you are in a hurry to get the goods. However, the demand far exceeds our previous experience, and we apologize to you!
Mr x: we have received your order of 22nd this month. I'm very sorry! Down vest can't be delivered at present. Our earliest delivery date will be early July. Of course, you are in a hurry to get the goods. However, the demand far exceeds our previous experience, and we apologize to you!
Mr./Ms. X, I'm sorry to have caused you these troubles. We did make a mistake in this matter, and we apologize for it.
This is a
salute
Apologizer:
Time to apologize to customers 3
Dear customers:
Hello, thank you for your trust, support and help along the way, so that we can move forward step by step on the road. Although it is difficult, it has always inspired us and encouraged us to travel further. * * I hope you can find beauty, happiness, sexual happiness and many things that are beneficial to you. If you can do these things and stick to them, we think this is the best answer to customers who have always supported and trusted * *. We are pleased to see that some customers are satisfied with our service and still support us.
But something happened recently. We are here to apologize to you publicly to show our sincerity and encourage us to serve you better.
some time ago, two customers ordered goods at the same time. One is a new customer in Beijing. He specifically asked us to deliver the goods to him. We decided to use EMS Express Company to deliver the goods (the customer will sign for it personally when EMS delivers the goods). As it is an advance payment, we will bear the extra courier fee of EMS Express compared with the general courier company, and we will also give him a gift for free. Another customer is an old customer in Foshan, Guangdong Province. This is his fourth time to buy our products, and he has always trusted us to pay in advance. We also tried to give him a discount. We wanted him to receive the goods earlier, so we also used EMS Express Company to deliver the goods to him. In the past, when EMS company was adopted, the speed was also ok, and there was no phenomenon of long delivery time.
but this time, it took five days to send it to a customer in Beijing. The customer accepted our apology and expressed his understanding. Although he also praised our overall service, it still delayed the customer's time, so I would like to express my sincere apologies to him again!
it took nine days to send it to an old customer in Foshan, Guangdong! We are very angry with EMS, and we have called them many times to deliver it to customers as soon as possible, but their replies are the same. We will deliver it as soon as possible. This old customer has always been very supportive of us, and he has expressed his understanding after contacting him several times. He didn't say anything, but this time he may be disappointed because EMS has dragged on for so long. Because of the customer's trust and support all the time, and the delay of this express delivery has also caused some trouble to the customer, we decided to give him a blindfold that he likes for free. Because he had consulted before. We think this is our most sincere apology, and hope that he will continue to understand, support and help us.
when we deliver the goods, we usually use express delivery companies such as Quan Yi, Star Express, Shentong, EMS or other logistics companies. It usually takes 2-3 days to get there near the place, 3-4 days to get there far away, and it takes longer in more remote areas.
although the customers also expressed their understanding, this incident still brought unnecessary trouble to the customers. We sincerely apologize again! We also express our sincere thanks to these two customers and more customers who care, understand, support and help us! Always be grateful and always be modest, so that we can go further with everyone's support. We will also be stricter, and we will satisfy everyone in terms of product quality, type, service and speed, and we also expect more sincere opinions and suggestions from our friends.
The new year is coming soon, and I send you early New Year wishes: I wish you all a happy family, all the best, all your wishes come true, good luck and good luck, unmarried people will find a beautiful other half as soon as possible, and married marriages will be happier and sweeter.
this is a
salute!
_ _ _ _
Date: Apology Letter to Customers 4
Dear Mr. Zhang:
Hello!
I'm the 1112 distribution specialist of the air-conditioning sales company. My name is Song Huokuang. About this time, you bought an Orpheus S623 cabinet central air conditioner in our company. The delivery time previously agreed was three days. When our company delivers the list of goods, considering the difficulty of delivering the central air conditioner of OLIFIS S623 cabinet, we consider contacting a professional handling company.
however, after many contacts with professional handling companies, I finally got in touch with them, which delayed the delivery time and delayed the delivery to your home until the fifth day. You have made it very clear that it will be delivered in three days. You told me that you would be on a business trip in three days, and there was no one at home. It is true that this happened when we delivered the goods, and we communicated with you by phone later. Now, the central air conditioner of this Orpheus S623 cabinet is temporarily stored in our company. We will take good care of it for you, so don't worry. The delay in this delivery is really entirely due to our company's work mistakes.
We are very sorry for this. In order to make up for our work mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the purchase price of air conditioners and return you 3% of the purchase price.
contact us when you have time at home, and we will deliver the goods as soon as possible. I assure you that there will be no more work mistakes.
this is a
salute!
XXX
Letter of apology to customers on October, 21xx 5
First of all, I would like to extend my sincere apologies to you in my own name for the quality problems of this product. If there is another chance, I very much hope that you will give me another chance. We will make sure that similar situations will never happen again in the products provided in the future, and solemnly make this promise.
as for the quality of this product, according to my own opinion, I want to return it in full and exchange it if your delivery time allows, but you still take this batch of goods as an exception by means of full inspection, considering not to cause us too much loss. I am very grateful and still feel guilty.
in view of the existing quality problems, we have comprehensively reflected and negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! Other aspects hope that Mr. Gu can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate and strive to meet customers' requirements to the greatest extent, so as to achieve a win-win situation and let us improve faster. thank you
An apology letter should explain why things happened and eliminate misunderstandings or contradictions. Here, I have carefully collected and sorted out the company's model letters of apology to customers for you. I hope I can help you. Letter of apology to customers 6
Dear customers:
Hello!
due to our mistake in the post activities, we mistyped (Xiangguan Dianwei Ham Moon Cake) as (Xiangguan Muslim Ham Moon Cake), and now we have to correct the product name to our customers and friends, which has caused you a lot of inconvenience in shopping. Please forgive us!
description of Daxing discount Dali store
I will now make a description of the halal ham moon cake that appeared in the post of our supermarket on September 4
1. Our supermarket promoted this post in two ways, one is WeChat public platform, and the other is poster promotion. Among them, due to misprinting, the product name was wrong, and the "Xiangguan Dianwei Ham Moon Cake" was mistakenly typed as "Xiangguan Muslim Ham Moon Cake". After the discovery, our supermarket has made a correction announcement, which has been corrected by posters, products and WeChat public platform.
2. Make the following explanation for this batch of goods:
Our supermarket purchased 2 pieces from Kunming Yunxing Trading Co., Ltd., and there were 161 "ham moon cakes" with 81 grams of fragrant crowns. This batch of moon cakes has complete inspection reports and is a regular and qualified commodity. Sales started on September 4th and sold out at 11: 31 on September 6th.
3. There are 3,111 publicity posters, all of which have been publicized.
Fourth, our supermarket sincerely apologizes to the customers for this mistake, and will make further improvements in the future work. All Hui food will be sold in the counter and sold by Hui colleagues.
as mentioned above, our supermarket guarantees that the situation is true.
xxX
Letter of apology to customers on xx, XX, 21xX 7
Dear customers and friends:
The trial operation of Yangliuwan Swimming Pool originally scheduled for 26th of this month has to be postponed for a series of reasons, so all employees of our xxxxxxxxxx supermarket solemnly say "sorry" to our' customers and friends who have been following and supporting us for a long time. Thank you very much for your trust, support and help to our xxxxxxxxxx supermarket along the way. Because of you, we can move forward step by step on the road of growth, and it is precisely because of this that we must be responsible to all our customers and friends. Because Yangliuwan Store has just been renovated, and the swimming pool is mainly open to infants, we must put the safety of the baby first, so we must do a good job of deodorization and disinfection in the later period. I would like to say "sorry" to all customers and friends again, hoping that customers and friends can give us some understanding, thank you!
during the deodorization and disinfection period, we will register the customers and friends who forwarded to the circle of friends (customers and friends who forwarded to the circle of friends for 7 days and accumulated 58 praises can register at our Yangliuwan store). Later, our clerk will make telephone invitations one by one, promising that the discounts for friends will be carried out as usual, so that you can enjoy the best service at the lowest price.
In addition, the food supplies and clothing area of Yangliuwan Store will be put into trial operation as planned on August 26th, and customers and friends are welcome to come!
xxX
Letter of apology to customers on xx, XX, XX, 21xX 8
Tourists and friends:
First of all, we sincerely thank some netizens, such as gardenia, starfish and Malaya, for their advice. This year, there were two posts publicly criticizing us in the government forum. To be honest, when I first saw them, my heart was really jammed and unhappy. I always feel that the current domestic tourism market environment is like this. The big clubs are not strong, the small clubs are scattered, and the service awareness and skills of employees are generally not strong. At first, we did find some excuses for self-comfort.
If we think about this problem seriously now, we feel that as employees, we have the responsibility and obligation, and we must also provide tourists with more relaxed and happy travel time. Frankly speaking, in the summer months of July and August this year, during our quality inspection return visit, there were not only two cases in which tourists complained to the company.
We conclude that the quality problems mainly exist in individual travelers. In summer, the quality problems are generally easy to appear in poor air conditioning of vehicles, attitude problems of some tour guides, and poor housing conditions. At present, the existing ways of travel agencies can be roughly divided into three categories: one is group travel agencies, and we Dawn are such travel agencies that collect customers for end customers; One kind is the ground pick-up travel agency, which mainly receives foreign tourists to travel locally; The third category is peer wholesale travel agencies, such as Yangzhou Suzhou Travel Agency and Yizheng Travel Agency. Due to the problem of the number of tourists, after receiving the tourists' registration, they can't send tours independently, so they can only hand them over to such wholesale travel agencies for unified tours. This situation leads to the fact that the quality control of individual travel agencies by group travel agencies is largely restricted by peer wholesale travel agencies. To some extent, there is little difference in which travel agency to sign up for individual travel in Yizheng. The only difference is the idea of travel agency operators, and after quality complaints, larger travel agencies will have stronger containment ability to wholesale travel agencies, and that's all.
there is another very important point about the quality of tourism, that is, the tour guide, whether the scenic spots are beautiful or not depends on the tour guide's mouth. A good tour guide will not only be more wonderful in explaining, but also have a strong grasp of tourists' psychology and strong coordination and communication skills. At present, the living conditions of tour guides are basically part-time, which also leads to the decline of their sense of responsibility to a great extent. Because of their part-time job, they also lack effective service skills training. Travel agencies
don't want to have their own full-time tour guides, but because the seasonality of tourism is particularly strong, and there are not enough tour guides in the peak season. In the off-season after February, there may be too many tour guides for small travel agencies, and the labor cost of this meager profit industry should be the biggest cost, so this seasonal feature also leads travel agencies to dare not and cannot use too many full-time tour guides. At present, our company has 16 full-time tour guides, which is a large tour guide team in Yangzhou, but it can only cope with the passenger flow in normal seasons. In the peak season, it can only look at the ocean and sigh. For example, the Xi 'an team mentioned in the post is a team mainly led by part-time tour guides. <