1. Organizational structure of the front desk

2. Functions and tasks of the front desk

1. The role of the front desk in the hotel, the role it plays

2. The main tasks of the front desk in the hotel

3. Division of work and work contents of various departments in the front office

1. Booking some jobs and work contents and providing services for guests. Services provided for guests

3. Division of labor and work contents of cashier in front office and services provided for guests

4. Division of labor and work contents of switchboard in front office and services provided for guests

5. Division of labor and work contents of concierge in front office and services provided for guests

6. Division of labor and work contents of business center and services provided for guests

7. Services provided for guests

4. Quality requirements of front desk staff

1. Quality requirements of lobby manager

2. Quality requirements of reservation department staff

3. Quality requirements of switchboard staff

4. Quality requirements of concierge department head concierge head concierge greets the baggage students at the airport reception door

> 5. quality requirements of front desk reception

6. quality requirements of front desk cashier

7. quality requirements of business center

5. job description of each department in front desk (post responsibility system)

1. job description of lobby manager

2. job description of reservation department. Reservation staff

3. Job description of switchboard supervisor switchboard staff

4. Job description of concierge supervisor bellboy greets airport reception

5. Job description of business center supervisor clerk

6. Job description of front desk receptionist supervisor receptionist

7. Job description of front desk cashier supervisor cashier.