The most important management of restaurant chain hotels includes the following:

1. Attitude is everything. Attitude here includes attitude towards work, attitude towards guests, attitude towards learning, attitude towards solving problems and so on.

2. The management concept emphasizes friendly, efficient and warm service atmosphere; We ask employees to love this job, keep a happy mood and take work as fun.

3. When a guest buys a cup of coffee at Sheng's home, there may not be much difference in the coffee itself, but the difference lies in how this cup of coffee is served and whether the guest can experience respect, smile and recognition from the waiter's service. We hope that every cup of coffee provided to our guests is full of respect and smile.

4. Every employee (including managers) should have eyes and eyes.

5. Every employee (including manager) should have the ability to foresee the service needs of guests.

6. Only with work passion can you do everything well.

7, the pursuit of personalized service: not only to provide high-quality and satisfactory services, but also to surprise guests with services; Think about what the guests think and what they don't think.

8, the pursuit of human service: everything from the perspective of the guests to consider the problem, rather than let the guests make do with and adapt to us.

9. pursue zero defect service.

11, service is no small matter.

11, the service is endless.

12, countless little details of service (air conditioning temperature in rooms in winter, product speed, cleanliness of utensils, etc.) sublimate into high-quality services that satisfy customers.

13. The revelation presented to the guests is the most beautiful, high-grade and high-quality thing.

14. service formula: 111-1 ≤ 1.

15. service criteria: enthusiasm, thoughtfulness, patience, meticulousness, quickness, accuracy, safety and generosity.

16, tea should be hot, the heart should be hot, the legs should be diligent, the mouth should be sweet, the hands should be quick, and the eyes should be sharp.

17. When answering the phone, smile and be respectful even if the other person can't see you.

18. Whether it's a waiter or a tuner, think more about why you do it. Is there a better way? In addition, we must be able to suffer and suffer.

19, everyone should always put themselves in the other's shoes: if you are a guest, …… and so on, so that you can realize that guests spend money to enjoy, not to suffer indignities.

21. Attendants should work in a division of labor: help when it is time to help, and help each other when it is time to help.