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What are the service etiquette terms?

Welcome to the store is a sentence that waiters must say after seeing consumers enter the store. Although this sentence is very common in every store, it plays an important role. A word of welcome can make consumers feel that the waiter cares about this customer, so that customers will feel that the service in the store is better.

The waiter is the facade of the catering store. The first thing consumers see after entering the store is the waiter, and they will also communicate with the waiter first, so the waiter's attitude and dress are the facade of the whole store at this time. If the waiter has a bad attitude, it may directly affect consumers' impression of the store, and then they will not come into the store to patronize. Therefore, when opening a shop, the waiter must master the basic service skills, such as understanding the following ten polite expressions.

1. Welcome to the waiter's polite language

Welcome to the store is a sentence that waiters must say after seeing consumers enter the store. Although this sentence is very common in every store, it plays an important role. A word of welcome can make consumers feel that the waiter cares about this customer, so that customers will feel that the service in the store is better. If consumers don't say anything at all after entering the store, they may feel that the store people are too casual and don't care about themselves at all.

second, the waiter's polite expressions

The word "excuse me" is also two words that consumers must say after entering the store, so that they can ask the specific needs of consumers after entering the store. If you ask directly, it may make consumers feel impolite, and with these two words, the attitude has obviously changed a lot.

Third, please wait a moment.

The business of restaurants is generally very good, and consumers sometimes can't get good service after entering the store. At this time, the waiter should tell them in time and wait a moment. This can ease their anxiety and make them understand the shortcomings in the store.

4. Excuse me with the waiter's polite language

The waiter may interrupt the chat between the consumer and others or interrupt the consumer to enjoy a quiet environment alone. At this time, everyone needs to say sorry to interrupt. This will allow consumers to focus on the waiter and forgive the waiter for suddenly interrupting the conversation.

5. Sorry for waiting

Sorry for waiting, which is also a polite expression that waiters often say. If consumers can't get good service quickly after entering the store, waiters must use this sentence to express the shortcomings in their stores.

6. Please take your time with the waiter's polite expressions

The waiter often says please take your time. Consumers enjoy their own food there after shopping. At this time, saying please enjoy your meal can make consumers feel that the waiter is always paying attention to him.

VII. What else can I do for the waiter's polite expressions?

After the consumption is finished, everyone needs to ask the consumer if there is anything else that needs help. After this comprehensive question, consumers can help solve problems in time, and the consumption experience in the store will be greatly increased.

VIII. What's the courtesy of the waiter? Please don't hesitate to ask

This sentence can also make consumers feel that the waiter is always by their side, and if they encounter anything, they can directly seek his help. On the one hand, it narrows the distance between the consumer and the store, on the other hand, it can solve the problem of eating in the store.

9. Have fun with the waiter's polite expressions

This is also a polite expression. Consumers will be much happier when they hear such a sentence when they are spending, so the waiter can end up with this sentence when communicating with consumers.

11. Welcome to the store next time

After the customers have finished eating in the store, the waiter will say welcome to the store next time, which will attract more customers in the store.

The above are ten polite expressions of the waiter. These ten sentences are basic, but in fact, in the process of service, there are still many places that need everyone's attention, not only in terms of terminology, but also in terms of their own actual situation, so as to gain more customers' love.