Some restaurants no longer provide manual ordering, and require on-site dining consumers to pay attention to WeChat official account or applets first, and then scan the code to order food, so as to obtain consumers' personal information, which not only violates the legal, legitimate and necessary principles of collecting and using personal information, but also is suspected of over-collecting consumers' personal information.

if it is not properly kept, consumers' personal information may be leaked or lost.

Mr. Wang, a citizen of a city in northwest China, went to a restaurant for dinner. When he called the waiter to prepare his order, the waiter told him, "Please scan the code to order." Mr. Wang asked if he could order food through the paper menu. The waiter said, "Sorry, our restaurant can only scan the code online to order food." "Now as long as I go to the restaurant to eat, the waiter will let me scan the code to order food. If I insist on ordering food through the paper menu, the waiter's attitude will immediately cool down, as if I were a troublesome person." Ms. Jia, who works in an insurance company, said.

Since April last year, the Shanghai Consumer Protection Committee has repeatedly called for "restaurants should not collect or collect consumer information as little as possible". Tencent has checked such issues since October 7 this year, and WeChat official account who violates the rules will be restricted from opening the WeChat official account with QR code.

Recently, the reporter visited several shopping malls in Shanghai, scanned the ordering codes of nearly 21 restaurants, and found that when ordering food, you don't need to pay attention to WeChat official account, which can be realized by using small programs, and most of them also provide paper menus. However, the reporter noticed that even if consumers are not forced to pay attention to the public number, the situation of using various links to obtain consumer information still exists.

in one of the restaurants, the reporter immediately jumped out of the prompt of stored value discount by scanning the code to order food, but if you don't turn over this advertisement, you can't order food, and there is only an option of "click on my authorization" on the page. As a last resort, the reporter can only click "I authorize", and the result is that he is required to provide WeChat nicknames and avatars. After selecting "Reject", you can also enter the ordering page, but you apply for the mobile phone number of the ordering person when you check out. If you cancel, you cannot check out. In other words, from ordering to checkout, this small program always asks for the reporter's personal information three times, and finally successfully obtains the consumer's mobile phone number.

Personal information such as WeChat nicknames, avatars and geographical locations are still "hot cakes" in the eyes of merchants. In the three restaurants visited by the reporter, authorization is still required to provide WeChat nicknames, avatars, etc. or to obtain location information before scanning the code to order food. In addition, the reporter tried to cancel the personal information that had been authorized to the "one store, one purchase" applet in a restaurant, and he did not find the cancellation entrance.

The original intention is to improve efficiency and convenience, but now it has changed its taste because of pushing advertisements and increasing the risk of personal information disclosure, which has become the trouble of many consumers. Some customers said that merchants regard the dining process as a free promotion. After eating a meal, they push information every day, which is annoying. It is also unsafe to ask consumers to provide various information such as names and telephone numbers, or to open access to location information.