In recent years, Guizhou Province has made great efforts to speed up the implementation of the Action Plan for Improving the Quality of Tourism Services in Guizhou Province, taking improving tourists' happiness and satisfaction as the starting point and the foothold, deeply tapping tourists' discovery and creativity, making tourists feel pain, accurately proposing the pain points of tourism services and their solutions from the perspective of tourists, strengthening negative early warning, urging rectification, promoting the improvement of tourism environment and service capacity, constantly building the brand of "satisfied tourism" in Guizhou Province, and accelerating the promotion of tourism quality improvement and efficiency improvement.

"Colorful Guizhou Satisfaction Tour and Pain Tour Activity" has been carried out for 5 years. The "2022 Colorful and Pleasant Tour to Guizhou" will start on May 26th and last until this year's 165438+ 10/5.

The event was hosted by the Department of Culture and Tourism of Guizhou Province and hosted by Colorful Guizhou Network. The organizers invited tourists, especially those from outside the province, to discover and put forward the pain points, shortcomings and hidden worries of Guizhou's cultural tourism services, so as to help the high-quality development of Guizhou's cultural tourism industry.

Activity awards are divided into first prize, second prize, third prize and participation prize. The winners will be announced on the websites of Guizhou Provincial Department of Culture and Tourism, Colorful Guizhou Network and WeChat WeChat official account.

Attachment: The pain points can be concentrated in the following aspects.

(1) Key points of supervision of cultural tourism industry: mainly including the problems existing in strengthening supervision of cultural tourism industry, as well as information inquiry of cultural tourism industry, capacity release of scenic spots, emergency protection of tourism safety, handling of tourism complaints and disputes, and disputes over tourism consumption prices. The focus is on cheating customers, price fraud, forced or disguised forced consumption, unreasonable low-cost tours, zero-negative tour fees, and tour guides changing tour routes without authorization.

(2) Focus on public facilities for cultural tourism: it mainly includes shortcomings in the construction and management of public service facilities such as tourist transportation, public information guidance system (cultural tourism guidance signs) in tourist attractions (rural tourist spots), cultural and cultural venues, cultural protection units, tourist hotels, tourist distribution centers, tourist consultation centers, tourist parking lots and tourist toilets. Cultural tourism and entertainment facilities are not perfect, and there are security risks in tourist reception service facilities; Problems in transportation management services; Problems existing in the implementation of preferential measures and other measures to facilitate tourism and benefit the people; Environmental health problems in tourist distribution places, etc.

(3) Focus on the services of cultural tourism business premises and units: mainly including whether the scenic spots are in place to maintain order and guide safety; The implementation of hotel reception facilities, service quality, environment and food hygiene system, and whether there are illegal acts such as non-performance of contracts (outlets); Whether restaurants and shopping places in tourist attractions are clearly marked and genuine, and whether there are price frauds, forced buying and forced selling, etc. ; Travel agencies, rural tourist spots, tourist inns, tourist homestays, tourist convoys, and new formats such as script killing and secret room escape that disrupt the order of the tourism market; The problem of outdated tourist service facilities and equipment; There is a sanitary corner, and the kitchen, bathroom and other areas are "dirty, chaotic and poor"; The level of tourism informatization is low.

(4) tourism professionals, the key service culture: the dishonesty and illegal behavior of cultural tourism professionals; False propaganda, manufacturing and selling fake goods, not issuing invoices, charging fees, deliberately making things difficult for tourists; Tour guides and drivers of travel agencies collude with shopping places to deceive (lure) or coerce tourists to buy high-quality and low-priced tourist goods; The service quality is not high, and the vocational skills do not meet the industry requirements; Gfd is sloppy and does not meet the standards; Lack of enthusiasm, indifferent attitude, weak sense of responsibility, ignoring tourists' help, failing to provide services and respond to concerns in time.

(5) Focus on the safety of cultural tourism: whether the safety warning signs around mountains, waters and cliffs, glass plank roads and glass bridges are accurate and standardized; Whether the safety fence meets the specifications and standards; Whether there are bare wires, random pulling and random connection in cultural relics buildings and B&B inns. , easy to cause electrical fire; Whether the fire-fighting equipment of cultural venues and cultural relics buildings can be used normally and whether they are fully equipped according to regulations; Whether emergency evacuation passages such as tourist hotels, tourist distribution centers and tourist consultation service centers are unblocked; Whether the travel agency's qualification for renting tourist transport vehicles is legal and compliant, whether it has signed an electronic contract with tourists, and whether it is suspected of illegal acts in the management of cultural tourism.

(6) Other services: mainly refer to forward-looking, instructive and operational tourism-related opinions and suggestions for the high-quality development of cultural tourism and the promotion of tourism industrialization.