According to CCTV reported on April 11, April 9, Yunnan Dali Prefecture held a statewide tourism market order rectification work video and telephone conference, released the "Dali Prefecture Tourism Market Order Rectification Work Measures", the arrangements for the deployment of the state's tourism market order rectification work tasks, in the spirit of self-revolutionary, scraping the bones, iron fist rectification of the tourism market disorder.

"Dali state tourism market order rectification work measures" in the proposed: cancel the tourism shopping store level rating, cancel the tourism fixed-point shopping. All tourism shopping enterprises into the social commodity retail enterprises for unified supervision; severely investigate and deal with false propaganda, fake for real, substandard, luring shopping, not the price, commercial bribery, unfair competition and other violations, increase the quality of tourism commodities testing the scope and frequency of sampling, focusing on strengthening the management of the market order of tourism commodities in the area of the gathering of tourists.

On the concern of travel agents and tour guides, the "Dali State Tourism Market Order Rectification Measures," said the travel agency is strictly prohibited in the organization of the reception team's itinerary to designate a shopping store to arrange for shopping activities, and resolutely prohibit the "unreasonable low-priced tour". Strictly investigate and deal with travel agencies and drivers and accompanying personnel collusion scenic spots, rest areas along the highway, tourist toilets, stations, wharves, performances, accommodations and other shopping places, in the form of "parking fees", "tea fees", "head fees " and other forms of shopping rebates, rebates, disguised arrangements and induce shopping; introduced to strengthen the professional ethics education of tour guides to enhance the quality of service training implementation measures, the development and implementation of the "Dali Prefecture tour guide personnel points system management system", strengthen the training and management of tour guides. Protect the legitimate rights and interests of tour guides, supervise the signing of labor contracts for tour guides, and protect the reasonable salary of tour guides. Complete a good electronic tour guide card production authority to decentralize the work, simplify the tour guide card production procedures, etc..

"Dali Tourism Market Order Rectification Measures" includes strengthening tourism shopping market management, standardize the travel agency business behavior, enhance the management level of tour guides, increase the standardization of management of scenic spots, safeguard the legitimate rights and interests of tourists, the establishment of a sound integrated supervision and protection system of six aspects of the 40 measures, in April 15 from the beginning of the implementation.

Specific details are as follows:

A, strengthen the management of tourism shopping market

(a) cancel the tourism shopping store rating. Issued by the state tourism standards rating committee notice, cancel the state's existing tourism shopping enterprises rating, no longer carry out the rating of tourism shopping enterprises.

(2) Cancel the tourism designated shopping. All tourism shopping enterprises into the social commodity retail enterprises for unified supervision.

(3) Carry out honest business service activities for tourist stores. Strictly investigate and deal with false propaganda, fake for real, substandard, luring shopping, not the price, commercial bribery, unfair competition and other violations, increase the scope and frequency of sampling of tourism commodity quality testing, focusing on strengthening the management of the market order of tourism commodities in areas where tourists gather.

(4) Strengthen the management of tourist stores tax. Gradually implement the tax-control machine management system in tourism business enterprises.

Two, standardize the travel agency business behavior

(E) strictly prohibit travel agencies in the organization of the reception team's itinerary designated shopping stores to arrange shopping activities. Cancel the shopping in the tourism contract additional terms, the violators to be dealt with strictly in accordance with the law.

(F) strictly investigate and deal with travel agencies and drivers and companions collusion scenic spots, rest areas along the highway, tourist toilets, stations, terminals, performing arts, accommodation and other shopping places, in the form of "parking fees," "refreshment" "" head charge. The head fee" and other forms of shopping rebates, rebates, disguised arrangements and induced shopping.

(VII) to strengthen the reception of travel agencies team catering business management. Catering enterprises to receive the team must be rated. It is strictly prohibited to set up the main and secondary food and beverage supporting shopping area, standardize the dining place channel settings. Strictly investigate and deal with travel agencies in the name of dining disguised as shopping arrangements to prevent the formation of a new gray chain of interests.

(H) resolutely prohibit "unreasonable low price tour". Dali major tourist routes integrity guide price" as a standard, prohibit travel agencies to publish, sell "unreasonably low-priced tour" products, organization, reception "unreasonably low-priced tour" team. The violators will be dealt with strictly according to the law.

(ix) severely investigate and deal with "black" behavior. Unauthorized operation of the travel agency business, or to inns, car rental agencies, "travel photography" and other new forms of platforms to organize tourists, scheduling trips, suspected of operating a travel agency business behavior to be investigated and dealt with severely.

(10) travel agencies and chauffeurs are strictly prohibited to arrange separate payment of tourism projects. By placing promotional materials and brochures in visitor service centers, hotels, scenic spots, increase the promotion of national characteristics of tourism products, provide relevant information on shopping, and reasonably meet the needs of tourists' shopping and other consumer needs.

(xi) Developing and implementing the "Dali Prefecture Travel Agency Points System Management System" to strengthen the management of travel agencies.

(xii) standardize the management of tourism contracts. Travel agencies to organize the team must sign a group contract, travel agencies to transfer between the team must have entrusted reception contract. For the needs and characteristics of the Dali bulk group, the use of a new model text of the tourism contract. The new contract text must contain the specific content and time of excursions and entertainment programs, and the standard of transportation, accommodation, catering and other tourism services. Failure to sign a contract, signing a false contract, yin and yang contract behavior is severely investigated and dealt with. Violators are dealt with severely in accordance with the law.

Three, enhance the management of tour guides

(xiii) strengthen the management of tour guides. Introduced to strengthen the professional ethics education of tour guides, improve the quality of service training and implementation measures, the development and implementation of the "Dali state tour guides points system management system", to strengthen the training and management of tour guides.

(xiv) the establishment of tourists on the tour guide evaluation system. Through the "Dali Tourism Service WeChat public number" and "to Dali network" and other channels, the establishment of tour guides credit publicity platform, to carry out direct evaluation of tourists on the quality of service of tour guides. Actively apply for free practice pilot tour guides, to carry out the competition, the formation of tour guides benign competition mechanism and a good practice environment.

(xv) to protect the legitimate rights and interests of tour guides. Supervise the signing of labor contracts for tour guides, to protect the tour guides reasonable remuneration. Complete a good electronic tour guide card production authority to decentralize the work, simplify the tour guide card production procedures.

Four, increase the standardized management of scenic spots

(xvi) the establishment of tourism A-class scenic spots standardized management of daily supervision mechanism, the service quality decline, supporting facilities aging scenic spots, to resolutely cancel or downgrade.

(xvii) accelerate the ancient city of Dali and other scenic spots to create A work. Comprehensively improve the supporting facilities of tourist attractions, improve the quality of service. Rectification of key scenic spots soliciting, trailing touting behavior, maintaining good traffic order, social security, environmental health around the scenic spots.

(xviii) approved A-level scenic spots throughout the state maximum visitor carrying capacity. Safety as a prerequisite, taking into account the enhancement of the quality of excursions, re-examining the tourist attractions visitor loading problems, and detailed implementation in time segments.

(xix) strict implementation of the "White Three Roads to Tea" tourism product service norms. Unauthorized commercial performances of tourism performing arts products to clean up and rectify, to ensure that the quality of service of tourism performing arts products.

Five, safeguard the legitimate rights and interests of tourists

(xx) improve the travel-related cases rapid police mechanism. 110 police platform and public security police stations around the tourism case (matter) priority acceptance, quick to deal with the fast-ending, and severely investigated and dealt with disruptions to the order of the tourism market, the damage to the tourists' lives and properties of illegal and unlawful acts.

(xxi) severely investigated and dealt with "drug", "alcohol" use of rest stops along the highway, tourist toilets and bars, restaurants and other places, to induce fraudulent tourist consumption behavior.

(xxii) severely investigate and deal with the "blessing", "burning incense", "light" and other religious activities in the name of fraudulent tourists money, infringement of the legitimate rights and interests of tourists.

(xxiii) regulate the operation of tourism catering enterprises, and severely investigate and deal with tourism catering enterprises to take advantage of the holiday period, the relative concentration of tourists, price hiking, yin and yang menus, such as bullying and ripping off customers.

(xxiv)Strictly investigate and deal with inns arbitrary price increases, overbearing terms and conditions and other dishonest business behavior.

(xxv) strict regulation of passenger transportation market order. Strictly investigate and deal with "black car", resolutely rectify the cab "do not play the meter" charging behavior.

(26) regulate the key tourist attractions and traffic along the parking lot set up, unauthorized encirclement of parking space charges for the act of severe investigation and punishment.

(27) Strengthening tourism safety. Sort out the list of tourism safety issues, investigate tourism safety risks. Standardize the operation order of rental electric cars around the Erhai area. Strengthen the mountaineering water, adventure aerial and other tourism business project approval. Investigate and deal with travel agencies do not buy "Yunnan Province travel insurance" behavior.

VI, establish and improve the comprehensive supervision and protection system

(28) improve the state, county and city tourism market supervision integrated scheduling command and command center construction. Establishment of work systems and operational mechanisms, to play the information collection, analysis and judgment, integrated scheduling, coordination and command, rapid response, efficient disposal of work functions.

(xxix) the implementation of the tourism market "1+3+N+1" comprehensive supervision model. In the state's key tourist counties and cities are carrying out tourism administrative law enforcement powers on the basis of the relative concentration of the pilot gradually to the state to implement the establishment of tourism market supervision integrated scheduling command center plus tourism police, tourism circuit court, tourism industry and commerce (market supervision), the other tourism-related departments, the supervision department integrated supervision of the new pattern.

(Thirty) adhere to local management, hierarchical responsibility for the regulatory mechanism. Strictly implement the county and municipal governments as the main leaders of the jurisdiction of the tourism market supervision of the first person responsible for the system, strengthen the responsibility of the county and municipal governments, the implementation of the regional defense, so that the guarding of the territory, the guarding of the territory is responsible for all the problems "someone to grasp, orderly grasp, effective grasp.

(xxxi) the county and city tourism law enforcement forces, strengthen tourism law enforcement team construction, strengthen civilized law enforcement.

(xxxii) play the role of industry associations and other social organizations. The establishment of the Dali Prefecture Tourism Association, coordinating and promoting the institutional construction of various tourism industry associations. Promote the tourism industry associations combined with the characteristics of their respective industries to establish integrity and self-discipline system, and actively play the role of self-regulation and supervision of tourism disputes mediation.

(33) actively advocate civilized tourism, carry out "everyone is the image of tourism, everywhere is a tourist attraction" civilized tourism promotional activities, simultaneous promotion of civilized quality of education of tourism employees and tourists civilized behavior norms guide, advocate the whole *** with the guardianship of civilization, to protect the beautiful natural environment of the Erhai. ecological environment.

(xxxiv) the establishment of tourism work joint meeting system. Tree firmly "big tourism" concept, the establishment of a sound system of consultation and tracking and supervision of tourism work.

(35) Establishing the exit mechanism for non-compliant tourism enterprises. Innovative management tools, through the implementation of functional departments at all levels of a single force or joint disciplinary approach to the tourism market supervision of the "red line" of tourism enterprises resolutely implement the withdrawal of the time limit.

(36) the establishment of tourism violations reported reward mechanism. The establishment of tourism violations of the reporting system, according to the law to protect the whistle-blower, to report tourism violations have made outstanding contributions to the units and individuals, to reward.

(37) Improve the tourism enterprise credit disclosure mechanism. Combined with the social credit evaluation system, the establishment of red and black list system, play the role of social supervision, and build a healthy competition mechanism in the tourism industry.

(38) Strengthen the early warning, monitoring and guidance of tourism public opinion, ensure the first time to respond positively, positive voice, timely handling, and grasp the initiative.

(xxxix) the establishment of comprehensive tourism supervision assessment and evaluation system, combined with the list of duties, the development of tourism market supervision work assessment methods, into the statewide comprehensive assessment and evaluation system.

(xl) the establishment of tourism supervision performance monitoring and accountability mechanism, the occurrence of major tourism-related incidents, the supervision department to start the supervision, accountability procedures, whether the departments at all levels to perform their duties as an important part of the supervision and inspection, and strictly pursue responsibility.