For the catering industry, this kind of thing often happens. There will always be customers complaining that they have eaten flies in their dishes. Customers will generally ask for exemption. Once they are dissatisfied, they will complain to the Food and Drug Administration or call the police. It was originally a trivial matter, and once it was not handled well, it would become a "trouble". What is the wisest way to reduce the cost? Let's discuss it together.

first, return. Suppose I am a waiter in a restaurant. When customers eat flies, mosquitoes, hair and the like, I will keep a cool head, which in itself is that the food does not meet the quality requirements. So I should say, "I'm sorry. This is our mistake. I'll change another plate for you right away. "

second, compensation. Suppose I am a waiter in a restaurant. After the above situation, if the customer is not satisfied after changing dishes, then I will give the customer a meal coupon for the next meal, or give the customer some other gifts. Let customers get both benefits and psychological comfort. If it still doesn't work, it must be free of charge. When it comes to the point of free of charge, it can generally be resolved smoothly.

Third, avoid intensifying contradictions. Suppose I am a waiter in a restaurant. When I encounter the above situation again, I will always keep a kind attitude and think from the customer's point of view. I will understand the customer's mood and strive to minimize the major issues and minimize the minor ones. Never talk too much, so as to turn small things into big things, so as not to cause an irreparable situation. If once the complaint is made to the relevant institutions or exposed by the media, it will not be worth the loss.