First, the complexity is not high. Most of the work of the hotel's grass-roots staff is simple manual labor, but in the off-season of hotel operation, some departments of the hotel, such as housekeeping department, generally arrange employees to do repetitive and monotonous work such as sanitation in the plan.

Second, the work of hotel grass-roots employees requires patience. For example, catering services will inevitably meet very picky customers. When picky customers are dissatisfied with the dishes provided again and again and criticize the waiter, the waiter must also maintain a gentle and polite attitude. This requires employees to have a strong ability to suppress emotions.

Third, the labor intensity is high. For example, catering department, housekeeping department and other departments, the work intensity of waiters is relatively large. General hotels require room attendants to clean 14 rooms a day, especially in the peak season of high hotel occupancy rate and busy business. At this point, domestic workers are in an overloaded state. In addition to the labor-intensive task of cleaning rooms, room attendants must also provide other services for customers.

In the peak season of hotel operation, the hotel may require employees to cancel their vacation and work overtime, and may not take a holiday for more than ten days in a row. Excessive overtime is something that employees are very shy and disgusted with. However, many hotels have an unwritten rule that employees who work less than two hours do not calculate overtime pay, which is very unfair to employees. This will easily lead to psychological imbalance of employees.

Fourth, coordination. Hotel employees need good communication and cooperation within and between departments when providing services to guests. If the customer who needs to eat in the room asks the room attendant to contact the food and beverage department to deliver the meal, the room attendant needs to communicate with the staff of the food and beverage department, and * * * will complete this demand task of the guest. To provide fast and high-quality service, hotel employees must cooperate with each other in their work, which requires a good working atmosphere and harmonious interpersonal relationship within the hotel. Research shows that positive emotions can easily make individuals establish positive interpersonal relationships with others.