Apply the knowledge you have learned to practice flexibly, strive to be a "good service courtesy" window, try your best to receive every customer, and handle every business with due diligence. The following is the self-evaluation report of the service industry I brought to you. Welcome to read it, for reference only!
Self-evaluation in service industry 1
After three weeks of production practice, it is finally over. During these days when I worked in a mobile company, I got along very well with the employees and even the leaders of the company. Everyone took good care of me and often gave me encouragement and help. When I work, I am also conscientious. I not only successfully complete my work tasks, but also often sum up experiences and lessons after work, and constantly improve my work efficiency. Although I will make some mistakes in my work, I will be criticized by the leaders, but I think these mistakes and criticisms can greatly promote my work enthusiasm, so that I can be careful and improve my work efficiency in the future. During the period of working with you, I was deeply impressed by their rigorous and serious work style, and I also learned a lot from them that I lacked. Although the production practice was short, it made me understand a lot of social experiences that I couldn't understand during my study, which is very valuable to me.
I have summed up the following experiences in this internship. If I can fully understand these experiences in my later life, I will benefit a lot.
first, you must be proactive when dealing with others. I am a relatively introverted person, and I am not good at actively communicating with others. In this internship, I also found my own shortcomings. For example, in the first few days of my internship, I was rather shy, and I dared not say anything after greeting several colleagues in the office.
Although I am afraid of affecting their work, and I can't communicate smoothly because I don't understand the working environment, I also realize my own shortcomings, and I have the responsibility and obligation to communicate with others actively in response to the embarrassment of silence. It is common for a new employee to arrive in the company, and it is not necessary for teachers to take the initiative to deal with a new employee. At this time, you should take the initiative to communicate with others, introduce yourself, be a lesbian and care about your work, which will make everyone know you, understand you and leave a good impression on you. In the subsequent internship, I have begun to communicate with you happily, which is out of self-initiative.
At work, you should also actively communicate with others. In the future social work, the work can no longer be completed by one person, but by several people or a team, and you must also help others or understand that others have done the work with their help. So you can't expect yourself to complete the task alone, or not to help others when they are in trouble. Although I am an intern this time, I can only do some relatively simple work under the arrangement of the leader because I don't understand the business and professional knowledge, but I am also very enterprising to help others complete their own work. For example, in my internship, when the leader has no assigned tasks, I often take the initiative to ask the staff around me if they need help. Sometimes others are too embarrassed to bother me, so I take the initiative to take on their work. This appearance not only exercises yourself and helps others, but also harmonizes your relationship with others, and people are more willing to associate with you in future work.
second, we must be meticulous and careful in our work. An employee spends most of his time at work in the company, which requires him to be careful and meticulous during this time and not to make mistakes all the time. Sometimes a mistake will not only hinder your own work progress, but also affect others and even be criticized and blamed by the boss, so it is particularly important to do everything seriously. In order not to give up all our previous efforts, we must be cautious when we first start working, attach great importance to our own work, and if necessary, we must test our own work results to ensure that we are foolproof. After you start to understand and master the work, you will find that you can guarantee the quality of your work without inspection. At this time, you may not always need to repeatedly check the results of your work, but you should still take your own work seriously to avoid mistakes.
Just like when I was at work, I made many mistakes. For example, the leader gave me the task of sorting out documents. I finally forgot to turn off the shredder and hurried to report the task. The machine was always on, which affected others, and the leader criticized me. I also regretted my mistakes.
On another occasion, when I was doing a customer satisfaction return visit survey, I thought it would be a piece of cake to deal with this job after the previous telephone return visits. Who knew that I made a major mistake on the first call? I dialed the phone number of the account manager as the customer's number, and I also vowed to say, "Hello, that's China Mobile Dinghai Branch." The man was surprised to say that it was also a mobile company. How did the customer return to her? Fortunately, I just dialed the wrong number this time. If I often don't pay attention to my work, it may cause more serious losses.
Third, we must be diligent in thinking, constantly improve working methods and improve work efficiency. The daily work of the company will be tedious and boring in a few days, that is, you need to think more, constantly try to improve your working methods, find or design simple processes, improve work efficiency and reduce the time needed for work. In fact, diligent thinking is very important at work. While thinking about how to improve work efficiency, I can also learn more knowledge and master more skills. When you finish your own work in a short time, you will leave more time to relax, study and deal with others, which will be beneficial to you.
personally, I like innovation, and I don't like monotonous, boring and mechanical processing tasks at work, because the processing of such tasks is regular and doesn't need to be repeated at all. If you use batch processing or other methods with your brain, you can greatly reduce the processing process and steps, thus reducing working hours and improving work efficiency. For example, when I was practicing, I had to use e-housekeeper to activate my email account. It was originally a repetitive task, which was to log in to each email, write three messages and send them out, and activate them after use. At first, I used a single sending method, that is, each account was sent for activation three times, but this appearance greatly affected the work efficiency. After some exploration, I tried the methods of template mass sending and direct mass sending to optimize the sending process and improve the work efficiency. At the same time, I also make full use of quick and healthy operations to improve my work efficiency and nearly double my work process. In the end, I chose the quickest and most accurate method and successfully completed the task.
Self-evaluation of work in service industry 2
Work is a kind of beauty and joy. When I present a warm smile to the guests and hear their thanks; When our service is praised and praised by the guests; When I took the initiative to see the guests off with a sincere and cordial attitude, the guests showed a satisfied smile ... My heart seemed to be warm and comfortable as if the spring breeze had blown through. Our work is a beautiful career. We gain joy in our work, win respect in our smile and experience life in our internship.
(1) Harvest from internship
1. Improvement of service consciousness
For hotel and other service industries, service quality is undoubtedly one of the core competitiveness of enterprises and the lifeline of enterprises. A high level of service quality can not only leave a deep impression on customers, but also lay the foundation for their coming again. It can also make customers feel honored and establish a good brand and image for enterprises. After the training organized by the hotel and the intensive practice of the usual departments, I have exercised my sense of service and developed a good habit of smiling at guests. I have learned to treat guests with standard manners, and I understand the importance of learning a foreign language well.
2. Improvement of service level
After several months' work in restaurants, we have a necessary understanding of the basic business and operation of the catering industry. Politeness is a concentrated reflection of a person's comprehensive quality, especially in the catering industry. We should dare to say hello to people, and we must do three things in the process of saying hello to people: mouth, eyes and mind. We should do our best to meet the requirements of our guests, and try our best to convey them even though some things are not within our responsibility. Although some unreasonable demands can't be done, we should refuse them in a euphemistic tone and seek other solutions.
(2) Practice experience
1. Catering service industry is the window of social courtesy
With the rapid development of social economy and the continuous improvement of people's living standards, the hotel industry has developed rapidly. Although the scale, grade, service level and management quality of the catering industry are uneven, from the development and economic benefits of the catering industry in recent years, the higher the grade and service quality of the catering industry, the higher its operating benefits. Because with the development of economy, people's moral quality and spiritual courtesy are constantly improving, and at the same time, the demand and requirements for this industry are getting higher and higher. Therefore, the more high-grade restaurants, the more guests there are. This reflects that the catering service industry has become an important window of social courtesy.
2. Service quality is the core of hotel management
The service quality of catering industry is the central work of daily management of food and beverage outlets. All employees should have quality awareness, and managers should establish the concept of service quality. Only when the concept of quality is firmly rooted can quality be truly regarded as the lifeline of enterprises in daily management.
3. Hotel culture is the soul of hotel management
There are service culture, etiquette culture, regional culture, food culture, relief culture and so on everywhere in the hotel. All the staff in the hotel are the owners, and all the guests will depend on the restaurant and the restaurant people to a greater or lesser extent when they come to the store. In addition to receiving culture or knowledge in the process of understanding the service, they also ask the hotel people for help when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working there must have more knowledge, culture and self-restraint. Guests are tasting a dish, and the waitress in her ear introduces the knowledge about the dish in a sweet voice, including its origin, spread, characteristics, new ideas, etc., which not only adds to the fun of tasting the dish, but also allows the guests to receive some new knowledge and information, making them feel glad you came from another level.
In every corner of the hotel, there are courteous service personnel. With standardized operation, professional smile and courteous manner, guests are constantly influenced by etiquette culture. Individuals in the society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial influence on the guests and promotes the quality and self-cultivation of the whole society. There is also a culture called "solving difficulties", that is, the knowledge supply ability to help guests solve difficult problems. The golden key culture is typical, with satisfaction and surprise, to complete the impossible task.
just a few months passed in the blink of an eye, and my work process soon ended. Looking back, I was a little nostalgic. The manager's instruction and guidance, the gentle smile of the supervisor, and the waiters who served with us all made me unforgettable. This laid the foundation for me to enter the society in the future, and it was a platform for me to leap from school to society. Because of their guidance, I successfully completed this work. After this job, I learned to live and study carefully, and how to treat people. On the road of life, I will cherish every opportunity, bravely challenge myself, improve myself and make myself mature.
Service Industry Work Self-evaluation 3
Before the summer vacation, I learned that I was honored to come to the Group Department of Unicom _ _ Branch for summer practice activities. This job is full of challenges, and there are many unsatisfactory places during my work, but I have accumulated rich and valuable work experience from this job.
When I first came to work, I didn't completely adjust my working state. When I first came into contact with this new environment, I was a little nervous. I didn't let go of my hands and feet completely when I did things, and my colleagues didn't know me very well. But I didn't get discouraged at this moment. I tried my best to do the work arranged by my master, completed the work tasks of the day with my colleagues, and slowly I began to integrate into this harmonious team.
My department is mainly responsible for the promotion of 3g Eye, the expansion of Unicom's business, and the follow-up service of Unicom's customers. My main job is to go out with my master to learn about the promotion and installation of 3g Eye. Although this job seems simple, it is full of knowledge, which has benefited me a lot. At the same time, it has made me aware of many shortcomings of myself, which requires me to make efforts to correct and learn in the future. This is what I need to pay attention to in my self-summary:
1. First of all, I need to cultivate my sense of politeness.
Unicom belongs to a service industry. While bringing various communication services to customers, it is also necessary to improve the quality and level of self-service. Politeness is an essential lesson. When we usually go out with our master to investigate the scene of installing cameras, polite communication can make our customers easier to understand and help us complete our work with high quality.
2. Secondly, we should improve our professional knowledge about communication.
Although I don't need the professional knowledge I usually have in class in my work, when I talked with my master and clients, I found that I didn't understand many professional terms in this line. The knowledge I learned from textbooks is only basic theoretical knowledge. If I want to do this communication industry well in the future, I need to learn to apply the theoretical knowledge of textbooks to my work.
3. We should improve our ability of dealing with others.
A large company is often divided into many departments. It is impossible to make this company bigger and stronger by relying on only one department, which is not conducive to the efficiency of work. This requires learning to communicate with colleagues around us. We should give an account of the tasks assigned by the leaders, and report to the leaders and colleagues whether they have implemented the tasks well or not after work. This will not easily lead to duplication of work, improve work efficiency, and gain your trust in the eyes of leaders and colleagues accordingly.
4. In the end, learn to sum up, learn to be patient and learn to be grateful.
everyone will have a cognitive process when they come to a strange environment. From the unknown to the known, there must be a learning process, in which there will be many trivial things for you to do and many repetitive things for you to solve and learn, so you should be patient and not fidgety. When something is resentful, it will inevitably affect the mood at work, so it is essential to learn to adjust your mood when you are upset at work.