1, reverse thinking: let thinking develop in the opposite direction, instead of the usual direction, that is, push back the problem from the result, and you will often get unexpected results, know the inertia and defects of your own thinking, and help yourself and others solve the problem better.

2. Empathy: When considering solutions to problems, people usually habitually look at problems from their own standpoint and try their best to solve them. People who master empathy can not only see what they need to face, but also take care of others, know the key to the problem more comprehensively and put forward more effective measures.

3, goal thinking: understand your own direction, can work towards the goal in unison.

4. Objective thinking: Being able to think realistically without personal subjective feelings.

5, crisis thinking: the sense of urgency is indispensable, only to understand that there is no eternal safety zone, always be vigilant.

Second, six qualities

1. Love your work: I devote myself to my work, and I can keep my hobbies consistent with my work. Even if difficulties still appear from time to time, I will not lose heart, but will deal with them more actively. Every progress can make me infinitely happy.

2. positive attitude and full of confidence: it seems that you will never doubt your success. Once your goal is achieved, you will be more confident, and so on, your ability and self-confidence will continue to improve.

3. Decisive and purposeful: Most successful people have a clear concept of life and will know how to choose the most favorable shortcut to pursue their goals.

4. Perseverance: No difficulty can knock you down. But will continue to work hard with a hundred times of courage and patience until success.

5. Adventure spirit: Being able to walk out of the comfort zone and constantly challenge directions that others can't understand. Even if you fail temporarily, you will not give up, but continue to struggle.

6. Good health and full of energy: Successful people often arrange activities or rest time reasonably, and maintain exuberant energy and enterprising spirit.

Three, five basic abilities+five development abilities

1, communication skills: communication skills are not only what you will say, but also what you need to say, and get to the point; And be good at listening, know what the other party wants to express, and be able to express the other party's meaning clearly, understand what others need and what they can provide.

2. Adaptability: you can adapt to the new environment, new colleagues and new jobs in a short time, get to know your position more quickly, and receive more news in time, so as to adapt to the new environment and position more quickly.

3. Endurance: Every position has certain pressure. Especially under the impact of the Internet, the speed of information change has reached unprecedented progress. Today, opportunities and challenges coexist. Without the ability to withstand pressure and risks, it is impossible to adapt to the changes in the environment and develop yourself.

4. Ability to collect information: Finding information quickly and accurately has become the ability needed by every industry. With the development of the Internet, most of the information has been made public, so it is crucial to get the latest news of your own industry at the first time.

5. Integration ability: The arrangement and collection of data is only the first step. How to maximize the value of the obtained data, first of all, you need to have the ability to integrate the data, not just the simple accumulation of data, but the analysis, induction and summary, so as to maximize the use of the information you have obtained.

6. Ability to solve problems: Problems at work are everywhere. If you don't solve the problem, you will only escape and be eliminated sooner or later. No leader doesn't like subordinates who can solve problems. The most important thing is to find a way to list your own advantages and disadvantages in order to lead the final choice.

7. Ability to adjust goals: Sometimes some goals are not suitable or temporarily unnecessary. You can adjust them in time, give feedback in time, refer to other people's opinions, analyze the pros and cons, and maximize the completion of the task.

8. Self-consolation ability: A life without failure cannot be called life. Workplace or life is a game with others and yourself, and failure is inevitable. Once you fail, you will be depressed or unhappy. If you can't get out of failure, you must wait for a series of failures. Know how to comfort yourself in time, know that life is impermanent, accept the best and worst plans, success or failure is only the result, what is more important than success or failure is the analysis and summary in the process, find the reasons from repeated failures and keep moving towards success!

9. Control ability: grasp the direction, timing and rhythm. Needless to say, choosing the right direction is the key to success. Finding your own rhythm requires constant practice again and again.

10, adaptability: unexpected situations are the best time to test a person's ability. In the face of unexpected situations, it is necessary for all walks of life, especially front-line employees, to control the situation in a timely and effective manner, reduce losses and even turn the situation around.