According to the relevant laws, consumers have the right to independently choose the operator to provide goods or services, to independently choose the variety of goods or services, and to independently decide to buy or not to buy any kind of goods, to accept or not to accept any kind of service. Operators shall not make unfair and unreasonable provisions for consumers by way of form clauses, notices, declarations, store notices, etc., which exclude or restrict the rights of consumers, reduce or exempt the responsibilities of operators, or aggravate the responsibilities of consumers, and shall not make use of the form clauses and force transactions by means of technological means.
Legal basis:
The Law of the People's Republic of China on the Protection of Consumers' Rights and Interests
Article 9
Consumers have the right to independently choose their own goods or services.
Consumers have the right to independently choose the operator who provides goods or services, to independently choose the variety of goods or the mode of service, and to independently decide whether to purchase or not to purchase any one kind of goods, or to accept or not to accept any one kind of service.
Consumers have the right to compare, identify and select goods or services when they choose them.
Article 26
Where operators use format terms in their business activities, they shall draw the attention of consumers to the quantity and quality of goods or services, price or charges, period and manner of fulfillment, safety precautions and risk warning, after-sales service, civil liability and other contents in which consumers have a material interest in a significant way, and explain them at the request of consumers.
The operator shall not make unfair and unreasonable provisions for consumers by way of form terms, notices, declarations, store notices, etc., which exclude or restrict the rights of consumers, reduce or exempt the responsibility of the operator, or increase the responsibility of consumers, and shall not make use of the form terms and force the transaction with the help of technological means.
Format clauses, notices, statements, store notices, etc. containing the contents listed in the preceding paragraph, its content is invalid.