question 1: what are the front office positions in hotels? 1. Hotel position:

General Manager

Deputy General Manager

Assistant General Manager

Directors or managers of relevant departments

Managers of various departments

Heads of chicken departments

Foremen of various departments

Employees of various departments

2. Hotel departments:

General Manager's Office (administrative office), Human Resources Department. There will also be small department managers in large departments, such as Chinese restaurant manager, western restaurant manager, banquet hall manager, bar manager, lobby bar manager, food delivery department manager and so on.

Question 2: What are the positions at the front desk of the hotel and what are the responsibilities of each position? Specifically, there are: 1. Receptionist 2. Operator 3. Attendant 4. Doors 5. Manager of Human Resources 6. Personnel Supervisor 7. Wage Insurance Supervisor 8. Training Director 9. Director of Quality Control Department 11. Floor Day shift supervisor 12. Head foreman 13. Floor foreman. The middle level includes: managers, supervisors, chefs, and some deputy directors, and foreman or above. There are also some housekeeping managers, floor foremen of housekeeping department, clerks of housekeeping center, etc. As for the positions in the hall, they mainly include hall managers, receptionists and greeters. The reception at the reception desk is actually not very demanding. The most important thing is to make reservations and receptions for individual guests and groups. If you divide them up, there will be many trivial things. If you apply for a job, there is generally no requirement. It is best to be experienced and not too good-looking, but you must have a certain temperament, not too fat, have a basic knowledge of English, and be familiar with some popular hotel systems. Putonghua should also be graded. However, these conditions are relatively easy to meet

Question 3: What institutions are there in the front office? 1. The concept of the front office

The front office is a guest service department responsible for attracting and receiving guests, selling hotel rooms, catering and entertainment services, communicating and coordinating various departments of the hotel, and providing various comprehensive services for guests.

II. Composition of Front Office

The front office is usually composed of rooms reservation office, lobby concierge service office, reception desk, information desk, front office cashier, telephone switchboard, business center, lobby duty manager or lobby assistant manager, etc. The main institutions are located in the lobby of the hotel where guests come and go most frequently.

Third, the main positions

The positions of the front office are generally set according to the organization. Generally, there are positions in any organization, and there are corresponding positions. The settings of each hotel are somewhat different. Generally speaking, there are mainly: department manager, deputy manager, lobby duty manager or assistant manager, concierge waiter, reception attendant, etc.

4. Functions of the front office department

1. Selling rooms

2. Providing information

3. Coordinating guest service

4. Timely and accurate display of room status

5. Establishment, Control guest accounts

6. Establish guest files

7. Provide all kinds of front office services

I hope it can help you ~

Question 4: What positions do the front office of a medium-sized five-star hotel usually have, such as receptionist, bellboy, assistant lobby manager (service manager) and front office manager, while the catering department generally has department directors and deputy directors, department managers and deputy managers.

Question 5: What are the positions in the front office of a five-star hotel? The front office generally has the positions of receptionist, doorman, bellboy, assistant manager (service manager), front office manager, etc.

Question 6: What qualities should the hotel front office staff have? The hotel front office staff belongs to the service industry and should have the following qualities:

Know some basic business etiquette.

good appearance and decent clothes.

Mandarin is good, and I know some basic spoken English.

can use some daily office software.

The front office of a hotel is a guest service department responsible for attracting and receiving guests, selling hotel rooms, catering and entertainment services, communicating and coordinating all departments of the hotel, and providing various comprehensive services for guests. Usually, it consists of room reservation office, lobby concierge service office, reception desk, information desk, front desk cashier, telephone switchboard, business center, lobby duty manager or lobby assistant manager, etc. The main institutions are located in the lobby of the hotel where guests come and go most frequently.

Question 7: What are the classifications of hotel work? They are Marketing Department, Front Office Department, Housekeeping Department, Catering Department, Engineering Department, Security Department, Personnel Department, etc. Each post group has the hierarchical work of manager, supervisor, general clerk and waiter.

the marketing department is mainly responsible for the promotion of hotels, mainly promoting the sales of hotel products.

the front office is mainly responsible for the reception of the front office.

the housekeeping department is mainly responsible for the management and cleaning of guest rooms.

the catering department is mainly responsible for the management and cleaning of restaurants.

the engineering department is mainly responsible for the management and maintenance of hotel facilities.

the security department is mainly responsible for the security of hotel property and people.

the affairs department is mainly responsible for the attendance and salary payment of employees.

question 8: what departments are there in the front office of a five-star hotel? The front office is usually composed of rooms reservation office, lobby concierge service office, reception desk, information desk, front office cashier, telephone switchboard, business center, lobby duty manager or lobby assistant manager, etc. The main institutions are located in the lobby area of the hotel where guests come and go most frequently.

Coffee bar should mean lobby bar or western restaurant. That belongs to the catering department.

Question 9: What are the positions in the front office and the catering department of five-star hotels? Specifically, the front office includes: 1. Concierge department, which is mainly male, and some hotels will have receptionists; 2. There is a receptionist at the front desk; 3. The switchboard has an operator. The catering department has chefs, food delivery staff, waiters, (and aunts who wash dishes, hehe).

The grades are from waiter to foreman to supervisor to department manager

Question 11: What does the front desk of a hotel usually take charge of? Would you like to be the front desk of an express hotel or a star hotel?

if it is a star-rated hotel. There are reservations, receptionists and cashiers at the front desk. Everyone has their own specific work.

if it's an express hotel, the front desk is relatively complicated. Help guests to handle the check-in reception phone. Make a reservation at home. Rent small commodities to wake up and check out. Bookkeeping and suspense services. Luggage storage. The bill collection service and the general working hours of the hotel front desk are now closed at night. It's been a long time since last 12, so girls' skin is not very good.

I'll give you a job at the front desk, hoping it will help you

[job content]:

1. Go through the check-in procedures for individual guests, teams and conference guests, and issue recycled room cards and magnetic card keys.

2. Accurately grasp and understand the room status, price and other information at any time, and actively and effectively promote rooms and services.

3. Be responsible for changing rooms.

4. keep the information of the guests entering the store.

5. do a good job of sending and receiving faxes and confirming reservations.

6. Provide guest message service according to the prescribed procedures.

7. Be responsible for the check-out procedures for guests.

8. Introduce and recommend membership cards to guests to expand the customer network.

9. Be familiar with the booking status on duty at any time, and be responsible for the booking service of individual customers (telephone, door-to-door, network and agreement).

11. Be responsible for the hotel telephone service and the explanation of the promotion price.

11. In-house guests provide various business services.

12. Provide safe deposit box service for guests.

13. provide goods rental service for in-house guests.

14. Provide luggage and articles storage services for in-house guests.

15. correctly and effectively receive guests' inquiries and provide all kinds of information about hotel service facilities, traffic inside and outside the city, tourist attractions, entertainment and shopping.

16. Be responsible for the sanitation and cleaning work in the front desk and the maintenance of equipment and facilities.

17. Provide wake-up service for in-house guests.

18. Be responsible for the sales and service of small commodities in the hotel, and make a handover inventory.

19. Patiently accept guest complaints and report guest opinions and demands to superiors in time.

21. Be responsible for providing guest phone numbers and visitor inquiries, and handling visitor registration procedures. Do not disclose the information of hotel guests easily.

21. Do a good job in handling the compensation for the damage of hotel articles by guests and report it to the superior supervisor.

22. Do a good job in registering, keeping, checking and returning items left by guests.

23. Be responsible for making the daily business report of the hotel.

24. Do a good job of succession.

25. Actively participate in various training activities organized by hotels and companies.

26. Be responsible for providing door opening service according to specified procedures.

27. Carry out dunning according to regulations.

28. Be responsible for the storage of magnetic card keys, and do a good job of receiving, sending and storing guest room keys.

29. Check the room status and room account according to the prescribed procedures, and correct the differences in time.

31. Do a good job of receiving, registering and sending laundry services.

31. Be responsible for accepting the repair work of hotel service facilities and reporting it to engineering personnel in time.

32. according to the standard, timely and accurately input the guest information into the computer, and carry out the information transmission of Chinese and foreign guests.

33. Be familiar with hotel safety regulations, monitor suspicious guests and report any problems in time.

34. Do a good job of cooperation among employees and complete other tasks assigned by superiors.