When the hotel holds a monthly (weekly) regular meeting, the main contents of each department are as follows:

1. Monthly report on the work of the finance department;

* Report the overall operation of the hotel last month, revenue and expenditure of various departments, budget implementation, etc., and make detailed financial analysis;

* notification on the signing and implementation of various contracts;

* the handling of accounts receivable;

* make financial suggestions for future operation;

* major financial work plan for next month;

2. Monthly report on the work of the marketing department:

* Housing rate of major competitors and our store;

* average house price, market share, etc.;

* Analysis of customer composition, including the total number and proportion of receptions, especially the room opening ratio of team members, the room opening ratio of individual guests, the room opening situation of the agreed units (the top six), gender ratio, etc.

* Customer relationship management and market development, such as contract signing units (total number, new signing and renewal), ranking list of top 11 important customers, customer visits, sales plans and schemes, and activities and consumption of major customers in the store;

* conference sales and reception guarantee, conference organizer, scale, category (training, conference, exhibition, gathering, etc.), reception number, fees, conference housing and conference dining;

*VIP reception and guarantee;

* Consumer complaints from customers and relevant suggestions from departments;

* forecast of major consumer activities of customers next month;

* Main marketing work forecast for next month;

3. Report on the work of Housekeeping Department

* Monthly operating income of guest service: such as long-term housing service, business meeting service, VIP reception, team guest service, and the proportion of total income of all kinds of guests;

* employee training and relevant suggestions and opinions of employees;

* excellent customer service cases, including marketing cases;

* The marketing situation of individual customers in front desk rooms, including the total number of people, the number of rooms, the total amount, the maximum/minimum amount and the sales commission amount;

* Number of complaints or praises from guests, typical cases, and improvement of service quality problems;

* handle customer consumption matters;

* turnover of laundry room, number and amount of internal washing, external washing and guest washing;

* staff loss and other matters;

* Main work plan for next month;

4. monthly report on the work of the food and beverage department

* report on the operating income and the completion of the plan;

* The main training, business hotspots and business planning of the catering department;

* revenue completion of staff canteen;

* Number of complaints or praises from customers, typical cases and improvement of service quality problems;

* employee training and relevant suggestions and opinions of employees;

* Main work plan for next month;

5. Monthly report on the work of the engineering safety department

* Hotel energy consumption and comparison of the same period;

* Maintenance equipment and facilities and completion rate;

* Suggestions on the repair of equipment and facilities;

* Report on public security in this city (part of hotel anti-theft and anti-robbery);

* Last month's security (public order) situation and handling matters in our store;

* Fire fighting equipment and facilities and inspection report;

* Fire prevention and meetings in the whole store;

* employee training and relevant suggestions and opinions of employees;

6. Monthly report on comprehensive office work

* Changes in personnel and labor costs;

* notification of internal staff's violation of discipline and improvement measures;

* training, service quality inspection, material procurement, vehicle management, etc.;

* Relevant requirements, notices and implementation of supervision by superior and external related units;

* other matters;