first, why do you want to do a good job in personalized service

second, five essential requirements for employees to do a good job in personalized service

1. What is the service attitude among customers

(1) Service awareness determines the service attitude

(2) Do a good job in service details

(3) Service attitude determines everything

2. Will carefully predict the demand and

(2) Can you provide personalized service for different guests?

(3) Can customers who come to the store feel that they are being given special treatment?

4. Will you be responsible for the customer's "whole process experience"

(1) Be responsible for the customer's "whole process experience"

(2) Pay attention to the "critical moment" of personalized service

(3) Pay attention to customer experience and manage customer experience

5. Can you communicate with customers effectively

(1).

(2) be good at understanding the needs in communication with guests

(3) make full use of additional languages

(4) improve the language skills of employees and do a good job in personalized service

3. Do a good job in the management of personalized service

1. Meet and exceed customer needs

2. Manage customer expectations

3. Improve customers.