Hotel gss is short for guest satisfaction index.

Hotel GSS is a guest satisfaction index (an important indicator to measure GSTS). It is the overall evaluation of the service received by the guests during their stay. Here, GSTS refers to a network program that the Group regularly tests the guests' satisfaction with hotel services during the process of operating according to the Group's standards.

Introduction:

Hotels (also known as guesthouses, hotels, hostels, business trips, inns, hotels in China, hotels in Malaysia and Singapore) are basically defined as commercial organizations that provide safe and comfortable space for users to rest or sleep for a short time.

Generally speaking, it is a place for guests to stay and eat. Specifically, a hotel is an organization that provides services to its guests through the sale of rooms, restaurants and comprehensive service facilities, with its buildings as a voucher, so as to obtain economic benefits. The hotel mainly provides accommodation services, living services and facilities (bedtime services), catering, games, entertainment, shopping, business centers, banquets and conferences for tourists.