According to the basic requirements of logistics support, we should correctly handle all kinds of relations, prevent the work from being chaotic and orderly, and promote the improvement of overall affairs quality. Logistics support is related to the daily work of enterprises and the implementation of relevant decisions, which can not be ignored. However, its connotation is by no means pure management. This kind of management lies in service, which is the means and way of service. Serving the leaders, institutions, the construction front line and various business departments is the fundamental starting point and foothold of the logistics management department. At the same time, doing a good job of coordination is the most important thing to do a good job of logistics services, which can reduce the burden of many transactional work for leaders. The quality of logistics personnel is also the key to the quality of logistics service. Good logistics personnel must choose the right ones, not only to meet their personality characteristics, but also to have good management. Secondly, the enterprise logistics department undertakes the administrative logistics management of enterprise real estate spare parts management, reception service management, office environment management, life management, safety management, vehicle management, service management and so on. Therefore, as an enterprise logistics service personnel, we must have the management ability, do a good job in management, achieve the daily management in place, the management responsibility in place, and the management system in place, so as to manage the administrative logistics in an orderly way. Keywords: enterprise logistics management service text: The logistics work of construction enterprises is a comprehensive work. Generally speaking, the scope of this work seems to be only "warm in winter and cool in summer", and eating, drinking and sleeping are all trivial matters. Actually, it is not. The logistics work of enterprises is of great significance and cannot be underestimated. Enterprise logistics support involves enterprise administrative affairs management and logistics services, such as real estate management, energy-saving management, security, letters and visits reception, canteen management, vehicle management, patriotic health, family planning, office supplies and other foreign reception work. Logistics support is an indispensable and very important part of enterprise management, and it is also quite complicated and relatively hard work, and it also bears corresponding political and economic responsibilities. The characteristics of enterprise logistics work are mainly reflected in the so-called "miscellaneous, high and multi", that is, the work is complicated. Except for construction technology, professional business and party politics, almost all the management and services of enterprise logistics work belong to the logistics support department. The so-called high, that is, high quality requirements, such as logistics services, both hard-working and thoughtful service; Such as the work assigned by the leadership, we should not only understand the intention, but also resolutely complete the task; Such as reception work, we should be thrifty, enthusiastic and generous. And the requirements are relatively high. If any work is omitted, it will inevitably bring losses to the enterprise. The so-called "too much" means that there are too many passive things, mainly temporary, sudden and urgent things, which often lead to a passive situation at work, especially some jobs with strong service. Many things are carried out at the instigation of leaders, such as factory capacity maintenance and idle house leasing, which are often carried out in a passive state. Then, in view of these work characteristics, how to adapt the work of the logistics support department to the overall work requirements and make the complicated work to the point? Combined with my own work practice, I think we must grasp the following three aspects to do a good job in logistics: First, to straighten out the "four relations" and meet the basic requirements in the work is the guarantee to do a good job in logistics support. Enterprise logistics involves all aspects of work. To do this well, we must straighten out and grasp the following four relationships: First, handle the working relationship between grasping major events and grasping minor events. The logistics services of construction enterprises are various, but they can generally be divided into two categories: administrative management and logistics services. These two kinds of jobs have their own advantages and disadvantages. Only when the logistics support department insists on grasping all kinds of major events, makes suggestions for the leaders and actively cooperates can the logistics work grasp the main contradictions. For example, when an enterprise is in a trough, it is difficult to open capital, and maintaining stability is a major event. Many problems may involve logistics support. Therefore, it is the unshirkable responsibility of logistics staff to do a good job in explaining employees' thoughts. Of course, the small things in each category can't be ignored, whether they are small or big, they are relative. If you only focus on small things and don't focus on big things, you will become a busy transactionalist. However, small things are the foundation of big things, and it is impossible to hold on to them completely. Moreover, sometimes small things are big things, otherwise they will become big things. Therefore, to correctly handle the relationship between big and small things, we should not swallow them all at once, but grasp the main points of the two and properly handle them, so as to make large and small transactions not disorderly, orderly and effective, leaving no future trouble, and promote the improvement of the whole transaction quality. In particular, we should pay special attention to the logistics management of cooperative projects with enterprises, which is the most important work. At the same time, it is necessary to ensure the smooth progress of all the work of the organs with efficient work, so that the front-line work of the organs can be fully carried out. Second, correctly handle the relationship between enterprise center work and logistics work. All the work of an enterprise revolves around the central work of production and operation, and logistics support is no exception. Obey and serve the central work of the enterprise and assist the leaders to do the central work well. Because the central work is related to the rise and fall of enterprises, logistics work can be effectively carried out. If enterprises decline, logistics support is also empty talk. Only by ensuring the effective development of central work or the sustainability of enterprise economic growth can we ensure the effectiveness and continuity of logistics work. However, logistics work has its dependence and complexity, and it is often passive. Sometimes, because the construction is busy and the guarantee is not timely, front-line employees will complain and employees will be full of complaints. In order to ensure the coordination of work, first, the main leaders should attach importance to logistics work and really take it as a guarantee. In addition to ideological and political work, they should also give strong support to logistics departments; Second, the logistics department should communicate with the competent leaders in time, and the major capital investment should be quickly "studied" and "countersigned" without delay; For non-major capital investment, we should grasp the principles and authority, follow the plan after communication, and minimize intermediate links such as "submission for review", "meeting" and "approval"; Third, we should actively do a good job in logistics support. There are forecasting, planning, implementation and tracking. The completion of these tasks is also conducive to promoting the work of the center. Especially in construction projects, construction production and logistics services should be organically combined in work arrangement and personnel use. We should not only do a good job in construction production, but also concentrate on logistics work to ensure that construction production and logistics work are correct. Third, straighten out the relationship between management and service. The logistics support department of an enterprise is a comprehensive functional department of an enterprise, which undertakes certain management functions. Such as government management, safety, employee welfare, etc. It affects the daily work of enterprises and the implementation of relevant decisions, which can never be ignored. However, the connotation of logistics support work is by no means pure management. This kind of management lies in service, which is a means to serve enterprises and employees and an effective management method. In essence, serving the leaders of enterprises, institutions, the construction front line and various business departments is the fundamental starting point and foothold of the logistics management department. In practical work, we should adhere to the basic principle of high-quality and efficient service, constantly improve management methods, innovate working methods, and promote the unity of management and service and the orderly development of work. Fourth, correctly grasp the relationship between staff and assistants. As a manager of the logistics department, he is a staff officer in terms of his own job. As a staff officer, he must try his best to do his own job. But from the overall work point of view, they are all auxiliary and play an auxiliary role, and we can't pretend to be the host. They must be responsible to the leader and find their own position. In the work, we should insist on asking for instructions and reporting to the leaders, and put forward suggestions and methods according to the leaders' intentions. In the implementation, we should strive to reflect the leadership intention, act in strict accordance with the leadership intention, and highlight the execution. Two, grasp the focus of the logistics department, do a good job of coordination, to ensure the normal operation of enterprises. As a comprehensive functional department of the enterprise, the enterprise logistics department should have at least three functions for the unit and its leaders: first, management, second, service and third, coordination. Coordination is the direct embodiment of logistics management and service, entrusted by leaders to deal with various problems and solve large and small contradictions. However, coordination does not exist in isolation, it involves a wide range and penetrates into all aspects of government services and the construction of front-line services. The logistics department has the function of coordination when it plays every function. For example, vehicle management, there are two departments that request to send vehicles at the same time, in the same direction, in the same place, on the same morning, but not at the same time. In the absence of special circumstances in both departments, it is necessary for the logistics department and the two departments to coordinate and strive for one car; Another example is the reception of guests in logistics services. When receiving a group of guests, there are many coordination problems, including internal and external coordination and up-and-down coordination. Therefore, coordination is the top priority of logistics services. Proper coordination can reduce the burden of many daily tasks for leaders. Of course. It should be said that it is not easy to do a good job of coordination, but personally, to do a good job of coordination, we must pay attention to work efficiency and solve practical problems as soon as possible without delay or dependence; Second, we should pay attention to working principles, act according to the rules, solve problems realistically, and don't simply "settle", "muddle along" or perfunctory; Third, we should pay attention to working methods and try our best to properly handle problems on the premise of doing things according to policies. In addition, to do a good job of coordination, we must also have certain basic qualities. First, we must have the ability to accurately understand the intentions of leaders. Acting according to the leader's intention is the embodiment of the seriousness of the service department of the organ and the function of management and service. Only by accurately understanding the intentions of leaders can they play their coordinating role in a targeted manner; The second is to have a holistic concept. Coordination itself is a strong overall work, which requires logistics managers to establish a global concept. For example, a department or individual's requirements for dispatching cars and collecting goods are often put forward according to their own work needs, some of which are consistent with the overall interests, and some may not be completely consistent, so logistics support personnel need to comprehensively consider the problems, give balance and coordinate with each other. For some of them that are not in line with the overall interests, negative opinions should be put forward in time and explanations should be made to make the other party give up local interests and obey the overall interests. To establish the overall concept, we must overcome the limitations of the department. Because the logistics department is also an independent department, it also has its own interests and needs for its own construction. You must not "get the moon first by being close to the water." Only in this way can employees be convinced when doing coordination work. Secondly, we should do a good job in the investigation and study of logistics support, grasp the situation from all aspects in a timely and accurate manner, grasp the corresponding information, and then make practical judgments and analysis, so as to properly handle things, have more say and give smart and comprehensive ideas. Third, strengthen "four abilities", establish "consciousness" and improve the quality of enterprise logistics personnel. Logistics work is logistics, in fact, it is "front desk work" Why do you say that? There is an old saying that "before the soldiers and horses move, food and grass come first", which is more in line with the essence of enterprise logistics work. If it is a new project, we must first set up a camp and arrange for front-line employees to eat and live. Logistics support should be at least parallel to other construction work, which requires logistics support personnel to bear the brunt and ensure that production and life go hand in hand. For example, seasonal items such as heatstroke prevention and cold protection should also be distributed in advance to ensure the timeliness of logistics support and the enthusiasm of employees for production. Tasks like these seem insignificant, but in fact they are of great significance. It is necessary not only to implement people, but also to overcome the difficulties encountered in the implementation process and put the work and responsibilities in place. Then, the quality of logistics employees has become the key to the quality of logistics services. Therefore, it is necessary to choose suitable logistics personnel, which should not only conform to the individual characteristics of logistics support, but also be good at management. Specifically, I personally think that logistics support managers should have the following basic qualities: four abilities: First, they should have the ability to deal with problems flexibly. Flexibility is the combination of principle and flexibility, and it is the concrete embodiment of creative work, not arbitrary without principle. In the process of administrative management and logistics service, the enterprise logistics service department should not only act in accordance with certain working principles and leadership intentions, but also not mechanically copy them. Instead, we should skillfully combine principle and flexibility through our own subjective initiative to achieve the best results. This is the ability to deal with problems flexibly. Second, we must have the ability to deal with interpersonal relationships. Dealing with interpersonal relationships is actually to straighten out the working relationship between leading organs and departments, between departments and between people. How to deal with interpersonal relationships? First of all, we should talk about honest service. One of the functions of logistics support is service, and honesty is the basis of dealing with interpersonal relationships in the process of serving leaders, institutions and building the front line. Secondly, logistics managers should put their position right and not put the cart before the horse with customers. As an enterprise logistics service department, it has a special position and role, but as a staff member, it is not allowed to engage in specialization. When dealing with affairs and expressing opinions, they must appear as the post responsibilities of logistics support personnel, not as the leader's spokesperson, nor as the leader's instructions and opinions. On the other hand, we should pay attention to strengthening more contact and communication with business leaders and colleagues in various departments and offices, and form a basis for mutual understanding and harmonious interpersonal relationships. With good interpersonal relationships, management and service work will be handy and get twice the result with half the effort. Fourth, we must have the ability to manage well. The enterprise logistics department covers a wide range, and undertakes administrative logistics management such as enterprise real estate and spare parts management, reception service management, office environment management, life management, safety management, vehicle management and service management. These management tasks seem simple, but in fact they are very complicated. Managing them well directly affects the quality of a unit's work and the management level of a unit. Therefore, as an enterprise logistics service personnel, we must have the ability to manage well, so that the management system is in place, management measures are in place, daily management is in place, and responsibilities are in place. Only in this way can the administrative logistics management be managed in an orderly way and effectively. A kind of consciousness: logistics support managers should have the consciousness of active service. The nature of enterprise logistics service determines the subordinate position of logistics work, but subordination does not mean complete passivity. Passivity and initiative are the unity of opposites. As long as we give full play to our subjective initiative, firmly establish the idea of serving leaders, institutions and construction lines, strive for initiative, advance our consciousness and everything, this work can be achieved, even perfect. In addition, enterprise logistics staff are often closely related to leaders, often dealing with departments and construction projects, being entrusted by leaders to do many things, providing many services for departments and grass-roots units, undertaking large and small logistics management, and contacting people and things in all aspects. Therefore, we have to live a hard life in thought and style. Ideologically, it is necessary to firmly establish the overall situation consciousness and the idea of seeking benefits for enterprises and employees, which requires diligent study and lays a theoretical and ideological foundation and understanding and operation ability for comprehensively doing the mandatory and non-mandatory work of enterprise leaders. Mainly do the following: First, master relevant policies, be a good adviser to leaders, give more golden ideas and constructive suggestions, and make plans and suggestions for business leaders. The second is to master the rules and regulations of enterprises and be good at explaining them. When employees who don't understand or misunderstand come to petition, they can properly handle the problems without losing the principle and do a good job in explaining them, so as to lay a good foundation for the stability of enterprises. The third is to master the daily dynamics, collect information in busy work, be good at analyzing problems, and do a good job in ideological and political work for the broad masses of workers and their families. In terms of style, the work must be very rigorous and cannot be delayed; Speak moderately and don't talk nonsense; Do things in an orderly way, don't do whatever you want; Be approachable and not overbearing; And have a sense of confidentiality. The most important thing is to grasp "based on reality and adapt to needs" in the work; Strive for initiative and avoid passivity; Make overall plans and give prominence to key points; Combination inside and outside the factory; Strict economy, efficiency and effectiveness "principle. In a word, enterprise logistics work is arduous. With the continuous improvement of enterprise productivity, the progress and development of enterprises, the expansion of production and operation scale, the multi-point and multi-line length of construction projects and the increase of various consumption, enterprises are increasingly dependent on logistics and have higher and higher requirements for logistics support. In order to ensure the needs of construction production in time and accurately, establish the corporate image, and consolidate and improve the cohesion and combat effectiveness of enterprises, logistics work must adapt to the new situation and new requirements, constantly improve its own quality, strengthen its confidence, hone its endurance and persevere in a difficult and complicated working environment, and do every job well, which will play a supporting role for the sound and rapid development of enterprises.