(1) provide a safe, comfortable and fast working environment for business households and customers,

(2) ensure the normal function of office buildings

(3) maintain and increase the value of properties

(4) meet the requirements of National Standards and Scoring Rules for Property Management Demonstration Buildings

(l) the content of office property management.

(2) Formulate the property management plan, and draft various management systems, service quality standards, property service charging standards, assessment standards for each post, and reward and punishment methods for office buildings.

(3) According to the intention of the owners or investors to invest in this kind of property, whether the owners use it for their own use or rent it partly for their own use, whether one customer or multiple customers occupy an office building, and whether it is single-purpose or multi-purpose, a building owners' committee is established.

(4) according to the different standards of office buildings and the uses of various parts, write the property management and maintenance convention, and calculate the management share of various parts of the building, so that users of all units can bear the management fees and the expenses of managing special maintenance funds fairly.

(5) according to the characteristics of office buildings and the surrounding environment, the property management enterprises make plans and specific implementation plans for striving for a national or provincial, municipal and autonomous region property management demonstration building and implement them in various departments.

(6) do a good job in the takeover and acceptance of office buildings in accordance with relevant regulations.

(II) Rental and Sales Marketing Services

In order to ensure higher rental and sales of office buildings and higher income, property management companies must do a good job in marketing and sales services. Market research and planning of marketing and sales of office buildings, overall image design, publicity and promotion, guiding buyers and tenants to inspect properties, contacting customers, negotiating and signing contracts, and helping customers and owners communicate all belong to the marketing and sales promotion services of office buildings.

(3) Business services of office buildings

Office buildings generally have business centers, which are business service organizations established by property management companies to facilitate customers and meet their needs.

1. Hardware configuration

The business center of an office building should be equipped with certain modern office equipment, which can be gradually added according to the increase of service items. The normal use and maintenance of the business center equipment is a prerequisite for service guarantee.

2. Service requirements

The customer's evaluation of the service quality of the business center is based on the accuracy, thoughtfulness and quickness of the service. When providing services, the staff of the business center should understand clearly the service items, service hours and service requirements required by customers, explain the charging standards to customers, and complete the service items accurately and quickly.

The service items of the office business center should be set according to the needs of customers, mainly including the following services

(1) Processing and printing services of various documents.

(2) Long-distance telephone, fax, telecommunication and Internet services.

(3) postal services such as mail, parcel post and express delivery.

(4) Business consultation and business information inquiry services.

(5) Business talks and meeting arrangement services.

(6) Rental services for computers, televisions, videos, slides and other equipment.

(7) Temporary office rental service.

(8) Translation services.

(9) Newspapers and magazine subscription services.

(11) printing services such as documents and business cards.

(11) Keep and forward faxes, letters, etc. while the customer is away.

(12) secretary training service.

(4) Office Front Desk Service

In today's office market, whoever can provide better services to customers will have more customers and be invincible in the competition in the office market. The main front desk services of office buildings include:

(1) key distribution service.

(2) inquiry, guidance service and message service.

(3) Goods storage service.

(4) Receiving, sorting and delivering services for letters and newspapers.

(5) Luggage handling and delivery services.

(6) Taxi reservation service.

(7) provide services for arranging tourism activities.

(8) air ticket booking and confirmation service.

(9) Hotel reservation service in China and around the world.

(11) Booking ticketing services for catering, cultural and sports programs.

(11) Cultural and recreational activities arrangement and organization services.

(12) foreign currency exchange.

(13) flower purchasing and delivery services.

(14) laundry and clothes delivery service.

(15) Purchasing cleaning products service.

(16) Various other entrusted services.

(V) Maintenance and management of buildings and ancillary equipment and facilities

Maintenance and maintenance of office buildings are basically the same as those of other types of properties such as houses and commercial buildings. It is required that the building number and floors have obvious signs to guide the way, and there is no unauthorized construction in violation of the plan. The appearance of the building is in good condition and tidy, ensuring the intact rate, timely maintenance rate and qualified rate of the building, and establishing a return visit system and record.

the property management company should also supervise the second renovation of the office building by the owners and users, and inform the owners and users of the prohibited behaviors and precautions in the house decoration, so as to ensure that the building structure and ancillary facilities and equipment are not damaged.

2 management and maintenance of equipment and facilities

The equipment in office buildings is advanced and highly intelligent, which requires higher maintenance and management. Therefore, management and maintenance of equipment and facilities is a key content of office property management. The requirements of National Standards and Scoring Rules for Excellent Buildings in Urban Property Management on building equipment management are far more than and higher than those of general residential quarters. In order to ensure the normal operation of the equipment and prolong the service life of the equipment, strict equipment maintenance and repair system should be formulated, and efforts should be made to do the daily maintenance and overhaul of the equipment, instead of waiting for repair. In addition, equipment managers should implement a 24-hour duty system to deal with sudden operation failures in the shortest time.

(6) Environmental cleaning and greening and beautification services

1. Cleaning services

Standardized cleaning and cleaning should be carried out after the standard amount, perfect cleaning rules should be formulated, and the places that need cleaning should be defined, and the required cleaning times and time should be checked and supervised by special personnel. There are dustbins, garbage bins, garbage transfer stations and other cleaning equipment. Office building cleaning and hygiene services include the cleaning of office buildings' public areas, corridors and passages, regular cleaning of external walls, cleaning of air-conditioning machine rooms, transformer rooms and floor distribution rooms, cleaning and maintenance of elevators, cleaning of fire-fighting equipment, cleaning of water supply, drainage, pump room systems and their equipment, cleaning of public lighting equipment, cleaning of public toilets, cleaning of garbage rooms, cleaning of peripheral areas of office buildings, and parking lots.

2. Greening and beautification services

Greening and beautification management inside and outside the office building is also one of the daily work contents of office building property management. Greening and beautification management is not only a daily work all year round, but also has the characteristics of stages. It is necessary to determine different maintenance priorities and arrange different implementation measures in time according to different varieties, habits, seasons and growth periods of greening to ensure that there is no destruction, trampling and arbitrary occupation of green space.

(7) Safety management services

1. Security services

(1) Formulate a comprehensive security work plan, establish an effective security system, and eliminate all external factors that endanger or affect the lives, property and physical and mental health of owners and users.

(2) according to the plane layout and total area of the building, the number of buildings, the number of entrances and exits, the number of public facilities, the number of owners and customers, the location and number of fixed security posts and patrol posts are fully equipped.

(3) Determine the post and route of security patrol, and combine regular, fixed-point and fixed-line patrol with surprise inspection, paying special attention to entrances and exits, shelters, warehouses, parking lots (garages), etc.

(4) Establish a 24-hour fixed duty, standing guard and patrol system, and do a good job in hand-over work.

(5) Improve the closed-circuit television monitoring system, install closed-circuit television monitors in major population areas, elevators, valuables storage areas and accident-prone areas or key parts, and take timely measures in case of abnormality.

2. Fire management

(1) Establish a perfect fire management organization. Establish a three-level fire prevention organization for general manager, department manager and team leader of the company, and establish corresponding fire prevention responsible persons. Set up a full-time fire brigade mainly composed of security personnel and a voluntary fire brigade composed of staff from other departments of the property management company, owners and customers.

(2) according to the provisions of the Fire Protection Regulations of the People's Republic of China, formulate a fire prevention system, clarify the responsibilities of the person in charge of fire prevention, and formulate fire prevention measures to prevent fire accidents from happening systematically. The fire prevention responsibility is divided into owners and customers, and each owner and customer shall bear the fire prevention responsibility within the scope of their property.

(3) Fire prevention publicity. The form of publicity is fire rotation training. Use slogans or signs to publicize and distribute fire prevention instructions (fire prevention manuals). The contents of the publicity include the principles of fire control work, fire control regulations and fire control instructions. Organize regular fire drills. Mobilize everyone to eliminate fire signs and hidden dangers in time.

(4) equip with necessary fire fighting equipment and facilities, and establish fire fighting management files.

(5) Organize and arrange regular fire inspection, and issue a fire rectification notice according to the detected fire hazards, and make rectification within a time limit.

(6) Formulate the fire fighting plan and the key parts protection plan, and define the emergency evacuation procedures. Make preparations for evacuation, giving priority to personnel evacuation, followed by transferring dangerous goods and rescuing valuable property.

3. Vehicle access and parking services

The main purpose is to manage all aspects of the parking lot (garage), strengthen the guidance service for vehicle access and parking, and timely guide the traffic, so as to make the vehicles in and out of the office building orderly and ensure the safety of vehicles and pedestrians.

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2. Complete all the zero repair tasks in time, with the zero repair qualification rate of 111%, and the general maintenance tasks should not exceed 24 hours, and establish a return visit record. The construction area of 1.31-1.61 yuan includes office buildings and ancillary buildings, the same below.

in order to keep the office building (area) in good condition, the property management unit completes the relevant maintenance tasks in time and does a good job in house maintenance and management.

2. Operation and maintenance of water supply and drainage equipment. 1. Establish a normal water supply management system to ensure that the water quality conforms to national standards, prevent running, running, dripping and leaking, and carry out daily cleaning and disinfection of water supply system pipelines and equipment.

2. Clean, maintain and remove dirt on the drainage pipe regularly to ensure the unobstructed indoor and outdoor drainage system.

3. Find and solve the faults in time, and the zero maintenance pass rate is 111%. The faults can't be eliminated overnight, so do a good job of saving water. 1.31-1.51 yuan

Carry out routine maintenance and repair for the normal operation of the indoor and outdoor water supply and drainage system equipment and facilities in the office building (area), such as pumps, water tanks, pneumatic water supply devices, water treatment equipment, fire hydrants, pipelines, pipe fittings, valves, water nozzles, sanitary ware, drainage pipes, ventilation pipes and dredging, water sealing equipment, outdoor drainage pipes and their ancillary structures.

management and maintenance of power supply equipment 1.41-1.81 yuan

daily management and maintenance of high and low voltage electrical equipment, wires and cables, electrical lighting devices and other equipment in the power supply system of the office building (district). 1, within the scope of power supply, electrical equipment, instruments and meters shall be regularly inspected for maintenance and key inspection, and equipment files, account books and maintenance records shall be established to ensure safe, reasonable and economical use of electricity.

2. Establish strict power distribution operation system, electrical maintenance system and distribution room management system, and power supply and maintenance personnel must hold relevant certificates.

3. Establish a 24-hour duty system for operation and maintenance, and troubleshoot in time. The zero maintenance pass rate is 111%.

4. strengthen daily maintenance and repair, and ensure the lighting, indicating lamp lines and switches used by the company to be intact to ensure the safety of electricity consumption.

5. Manage and maintain lightning protection facilities and lighting facilities in office buildings (districts).

4. Elevator operation and maintenance 1. Establish elevator operation management, equipment management and safety management systems. The elevator runs according to the specified time, the safety facilities and ancillary facilities are in good condition, and the car and shaft are kept clean.

2. Strictly implement the relevant national elevator management regulations and safety regulations, complete elevator license, annual inspection certificate and maintenance contract, and carry out regular maintenance.

3. When the elevator breaks down, the maintenance personnel should arrive at the scene to repair it within 21 minutes after receiving the repair report, and eliminate the fault in time. Below the 8th floor (including the 8th floor)

811 yuan/month/elevator

11-21 yuan is added to each floor above the 8th floor

Elevator operation management and daily operation management and maintenance of elevator car equipment in the hoistway system.

5. Operation and maintenance of air-conditioning system 1. Establish air-conditioning operation management system and safe operation procedures to ensure the safe operation and normal use of air-conditioning system, and there is no noise exceeding the standard and serious water leakage during operation.

2, regular maintenance of air conditioning equipment, to ensure that air conditioning equipment and facilities in good condition.

3. After the air-conditioning system runs out of order, the maintenance personnel should arrive at the site for maintenance in time, and make records. The qualified rate of zero maintenance is 111%. 1.31-1.51 yuan for the maintenance of other types of air-conditioning equipment, the service content, quality and charging standard shall be determined through consultation according to the situation of the unit.

Operation management of central air conditioning system and daily maintenance of water chillers, pumps, fan coils, heat exchangers, piping systems, various valves, gas gathering devices, various tuyeres, automatic control systems and other equipment.

6. Maintenance of fire control system 1. Strictly implement fire control laws and regulations, establish fire control safety management system, and do a good job in fire control management to ensure that the whole system is in good condition.

2. Check and maintain the fire-fighting equipment regularly to ensure the quality meets the fire-fighting requirements, and ensure the system opening rate and intact rate.

3. Check the fire-fighting equipment regularly once a month, and increase the number of inspections on major festivals. When there is a fault, the maintenance personnel should be present in time.

4. Organize regular training and drills for volunteer firefighters.

5. Ensure that the whole fire protection system passes the annual fire inspection of the fire department and obtains the annual inspection certificate. 1.11-1.31 yuan

automatic fire alarm system; Automatic sprinkler system; Indoor fire hydrant; Smoke exhaust and prevention system; Safe evacuation and emergency system; Fire door system; Carbon dioxide fire extinguishing system for daily management and maintenance.

VII. Environmental sanitation management 1. Establish and implement an environmental sanitation management system with complete sanitation facilities.

2. Standardized cleaning shall be carried out, and special personnel shall be responsible for the inspection and supervision of stairs, handrails, halls, corridors, elevator rooms, tea rooms, basements, rooftops, internal and external walls, parking lots (garages), roads, etc.