In the catering service industry, you should pay attention to correct your position, establish self-confidence, smile, be flexible in your work, keep an eye on everything and listen to everything. Guests like you, so you are an excellent waiter.
before eating, the clothes of service personnel should always be clean and tidy. When on duty, you should wear a specified number of clothes and uniforms, and have a set of work clothes or waists to complete the work, so as not to pollute the uniforms. After punching in before going to work, you should accept roll call and work assignment. First of all, it is necessary to clean up the work responsibility area and always keep the restaurant fresh; Check the tableware, make up the spare items such as condiments, collect menus and bills, understand the contents of the menus, listen to the boss's opinions, and welcome the start of the day's service work.
When dining, pay attention to the reception points, stand at each post, politely pull out the chair, and assist the guests to take their seats when they arrive; Don't stand in the restaurant, let alone run, stand with your back to the guests and serve them in a correct and beautiful posture (because the guests are watching you); Walk on the left, pay attention to each other, stand sideways first to prevent guests from waiting; Be cautious and have a harmonious attitude. Guests will be served on a first-come-first-served basis, and there can be no double standards, which may cause resentment among guests.
Precautions after dinner: When guests leave unintentionally, the desktop should not be cleaned up and rude should not be forced; When guests leave, they should send them off with a smile and thank them. When guests leave, they should pay attention to whether there are leftovers. If there are leftovers, report the time of taking the meal and the number of the table, and deal with the lost things. When guests leave, they should immediately clean the desktop, remove the remaining tableware, clean the ground, put it in order and rearrange the tableware. Waiting for a new guest.