Because it is the weekend, I have an appointment with my cousin to go shopping together. At about 6 pm, we found a hot pot restaurant at random and planned to eat casually.
I eat in the optional mode. When I chose to eat, I found that I didn't eat much. I didn't eat meat either, so I just took some tofu and potatoes and so on.
Although it felt mediocre, it was my cousin's treat after all. I didn't comment much, so I just ate something casually. As a result, I was just about to pick up the second string to eat, and my cousin was shocked.
"ah! Smell it, is this oily tofu bad? " Cousin threw a bite of oily tofu into a bowl for me to smell. I smelled it and it really turned sour. So we called the waiter. The waiter came to know the situation and left, saying that we should wait. I guess he asked his superiors.
We watched the waiter walking around the shop outside, and finally explained the situation in the kitchen, but no one came to solve it. After only 5 minutes, the kitchen finally came out alone. After releasing himself from the kitchen to the food selection area, he came to our side and asked why.
We told the story, and he smelled it and said it was true. Then he took the string away and said, "This tofu brain is free, ok?" Listening to this tone and attitude, people who don't know think that my cousin and I are deliberately blackmailing and looking for trouble.
My cousin and I both looked puzzled, but we didn't say anything. I thought it was not easy for them to open the door to do business. Forget it. It's just a matter of service attitude and quality. We won't come again.
After a while, another bug appeared. "Look, isn't this hair?" My cousin showed me the food mixed with hair in her bowl, and I almost didn't spit it out. At that moment, I thought my cousin was really lucky. So, we called the waiter again.
This time, the waiter called from outside. I think it's the manager. We don't know, but this time they want to muddle through, cousin, think about it, I won't allow it. Why? Forget it once. After eating hot pot for so long, I found two problems. As a restaurant, have they ever considered for consumers?
I said the bug directly and loudly twice, accusing them of opening the door noisily and unethically, which attracted the attention of the people at the next two tables. Seeing that the situation was not good, they kindly offered us a 20% discount. Fortunately, we are southerners, two women. If we were the bad-tempered northerners I know, we would probably lift the table and leave him for the first time. I asked if I could give them a 50% discount, but I didn't want it for free. After all, we have eaten so much, there is still some left.
"If you have a 50% discount, you have to pay for the bottom of the pot. A 20% discount will give you a 20% discount on the bottom of the pot. " Then he went to pay our bill before we spoke, and didn't ask if we had finished eating.
When I went out, I saw a banner outside their store that read: "Eat 200 minus 100", which was in my psychological shadow area. However, after thinking about it, forget it and don't want to care about it. After all, we have observed that other stores are waiting in line, and this one has only a few tables of guests, plus we two women, so we should pay attention to personal safety outside!
Indeed, waiters represent the lowest level of social division of labor and are looked down upon by snobs, "local tyrants", uneducated people and people who think they are superior. It is very sympathetic to get angry at will. As service personnel, they deserve everyone's respect and gratitude, but it is really pitiful to suffer from cold eyes and incomprehension.
With the goodwill and concern of the public for the "weak", it seems that if someone has a bad attitude towards the waiter, it should be condemned. However, I asked a special question today: What's wrong with being angry with the waiter?
Maybe, you will say, their service is not easy. Young people explain that they are not sensible, middle-aged people say they have a sense of security, and old people say it is not easy to be so old. Therefore, as customers, no matter what you do, you should treat them well, treat them like family members, and let them feel the warmth of this society. I just want to say: not everyone deserves respect!
Indeed, it is not easy for everyone, and it is even harder for waiters to be bossed around, but who is easy? Do you think you have been scolded by your customers and critics say your plan won't work? Will you turn around and leave your customers there? In the end, isn't it just to take back the plan and revise it repeatedly until they are satisfied?
No one's money is blown by the wind, and the waiter is not unpaid. It is their duty to provide services for the guests. When they finish, we will naturally respect them. Have you seen the news that some guests are angry with the waiter in Haidilao? But if they treat us as monkeys and guests, we should do more and do less to make them arrogant. We should enjoy equal service when we pay money!
I have worked as a part-time waiter myself. I know this is very lucky, but I will try my best to meet the needs of customers, help them solve problems and provide services, so as to avoid them from having a bad impression on the hotel because of my poor service. In the end, they thought the little girl was quite radiant.
Respect is mutual, and good cultivation should also be the result of joint efforts of both sides. If you only see a person's bad attitude towards the waiter and ignore the cause and effect, it is incomplete or even wrong for a good person. Just like Gao Yuanyuan's movie search, people only saw that she didn't give up her seat to the old man, but no one cared that she was terminally ill and depressed.
No one wants to find fault deliberately, and the purpose of writing this article is not to encourage everyone to get angry with the waiter to show their privileges as customers and as God. Instead, I want you to know that in the face of some "wonderful" service attitudes, you should take the initiative to bravely defend your rights, and don't be intimidated by the so-called "face" and the phrase "you can see what kind of person he is through your attitude towards the waiter".
Your service attitude is not good. I'm mad at you. What happened?