Office work summary and future planning mode 1 comprehensive office is a comprehensive management department under the direct leadership of the general manager's office of the company. It is a connecting link between the preceding and the following, communicating with the outside world, coordinating the left and right, and contacting all directions. Its work is also complicated, including document processing, file management, document approval, personnel management, salary management, procurement management and so on. Although the work is complicated and trivial, the three people in the comprehensive office have their own duties, in charge of administration, personnel and procurement. Although there are few people, the staff in the comprehensive office do not divide their work, encourage each other and learn from each other.
Over the past year, with the care and help of the company's leaders and the unremitting efforts of all employees, the work of the comprehensive office has made certain progress, laying a foundation for the work in 2009 and creating good conditions. In order to sum up the experience, find the gap and promote the work of the department in by going up one flight of stairs, the work summary of 20xx is now reported as follows.
A, comprehensive office administration:
1, do a good job of filing in the comprehensive office.
20xx 1 to 1 1, and prepared 96 comprehensive documents and reports according to the company's requirements; Organize xx7 external documents; 125 sorted out the foreign mail, and the general office did a good job in receiving, sending, registering, distributing, archiving and supervising the relevant documents, as well as sorting and archiving the documents and materials.
2. Assist the company leaders and improve the company system.
According to the actual operation of the company, assist the company leaders to improve the rules and regulations such as rules and regulations compilation and employee handbook. Through these systems, the behavior of employees in the company is standardized and their sense of responsibility is increased.
For the meeting held in the company, make good preparations such as sign-in book, tea, chairs, meeting notice, vehicle pick-up, etc. Before the meeting, ensure that the meeting is held on time. After the meeting, complete the record and report it to the general manager's office. For meetings and receptions held outside the company, book hotels, cars, etc. According to the notification requirements, the related expenses shall be settled in time.
5. Organize and arrange various activities.
In xx, the comprehensive office organized various activities, which were supported by various departments and project departments. Organize employees of all departments and project departments to participate in snow removal activities in January; In April, under the leadership of the headquarters, organize company members to participate in plant adoption activities; Since May, all employees have been organized to donate money to the earthquake-stricken areas, and three donations have raised more than RMB 13000 and some materials. In June, employees were organized to participate in the Olympic torch team, which contributed to the smooth relay of the Olympic torch in Hefei. At the same time, organize all project employees to carry out discussion activities to improve service quality from details.
Second, the comprehensive office personnel management work
1, according to the needs, do a good job in recruiting personnel and developing the potential of existing personnel in time.
Personnel recruitment is the focus of personnel management in a comprehensive office. With the improvement of various supporting facilities in xx administrative region, it is hard to find one person at the grassroots level. In order to break the deadlock, the general office adopts diversified recruitment methods and signs employment agreements with labor service companies for grass-roots employees. Contact the surrounding neighborhood offices to transport school-age personnel within the neighborhood. In February, the company successfully took over the Swan Lake Community, and the comprehensive office faced difficulties and completed the basic staffing of the community in an efficient and timely manner. As of June 1 1 day, the company has 94 employees1person.
3, strengthen the archives and attendance management, to ensure that the labor is correct.
In the second half of xx, with the cooperation of a borrower, I sorted out the relevant employee files and time cards of the company. At present, file management can basically meet the requirements of leaders. In terms of labor management, the personnel management personnel in the general office are meticulous, repeatedly checking the attendance sheets and overtime sheets sent by various departments and project departments of the company, reporting any questions in time, not creating vague account sheets, and sending the payroll to the finance department on time.
4, to achieve legal employment, improve the labor contract signing and social insurance transfer.
The implementation of the new labor contract law in xx year 65438+ 10/month requires every new employee to sign a labor contract. It has changed the practice of signing contracts after the probation period in the past, and the new regulations have invisibly increased the workload of signing labor contracts and handling social security. The personnel manager of the general office carefully checks the information of each employee in his daily work to ensure that there are no mistakes in signing labor contracts and handling social security.
Due to the large number of front-line employees in property management companies and insufficient awareness of self-protection, some accidental injuries often occur in daily work, and more than 20 industrial injuries have been reported in xx years. In addition, in May, the company successfully passed the approval of various insurance bases for employees.
5. Strengthen performance appraisal and formulate reasonable measures.
The purchasing department conducts public bidding according to the purchasing plan reported by the project department and the construction unit. There are more than three bidders, some as many as ten. The general manager's office, finance department, lawyer's office and purchasing department all participated in the whole process of bidding negotiation, which increased the transparency of sunshine procurement, really reduced the cost and protected the company's interests.
Three, around the cost control, procurement of the best cost-effective products and other aspects of the work.
20xx comprehensive office procurement focuses on cost control and purchasing the best cost-effective products, makes price inquiry and comparison on the basis of fully understanding market information, and pays attention to communication skills and negotiation strategies. Require all suppliers with long-term cooperation to reduce the contract price by 5-8 percentage points (of course, we have also made some adjustments to some suppliers with higher prices but no price reduction). At the same time, some workflows were adjusted, and the procurement review link was added to control the cost to the maximum extent and save every penny for the company.
Further strengthen the management and coordination of suppliers.
20xx comprehensive office procurement further strengthens the management of suppliers, and in the attitude of being responsible for each visiting supplier, classifies and registers each visiting supplier to ensure that the information of each supplier will not be lost. At the same time, it is also conducive to the acquisition and supply of supplier information, thus further expanding the market information space. Establish a list of qualified suppliers. Before bidding, the merchants are evaluated and analyzed, and only qualified ones can enter the qualification.
Reduce the procurement time and strive for the timely arrival of the project.
With the strong support of the general manager's office, comprehensive office procurement shortened the procurement time and timely and correctly purchased the items needed by Swan Lake Community. Complete the cleaning of external walls of government complex and sports center, the maintenance of elevators in Lu Yi and Huilin, and the procurement of items needed by various departments and project departments.
Fourth, this achievement can not be achieved without the correct leadership of the head office leaders and the strong assistance and support of various departments. While fully affirming the achievements, we also see the problems existing in this department:
1. Because working in a comprehensive office is trivial, I tend to be meticulous in everything. Subjectively, we hope to finish every job best, but because of our limited ability, it is impossible to do everything perfectly.
2. I don't know enough about the work of various departments of the company, and I don't have a comprehensive understanding of the existing problems, so I didn't play a sufficient role as a staff assistant to the leadership decision.
3, grasp the system implementation is not enough, because the company's affairs are more complicated, so there is a certain phenomenon of emphasizing system construction.
The publicity of the company needs to be strengthened.
5. I don't know enough about other professional businesses of the company.
All these need to be effectively solved in our future work. 20xx years have come, and a new year has come. In the new year, we will continue to work around the company center, overcome shortcomings and improve methods; In-depth study, grasp the truth; Strengthen management and improve service; Boldly explore new ideas and methods of comprehensive office work, push the work to a new level and make greater contributions to the healthy and rapid development of the company. The 20xx work plan is now reported as follows:
First, strengthen communication and do a good job in publicity.
In xx, the General Office will formulate a feedback form on the implementation of the corresponding system according to the actual needs of the company's work, and will not follow up regularly to revise and improve the relevant system to make it more in line with the actual needs of the company's work.
Second, improve the performance appraisal system to make it more orderly.
The company began to try out the performance appraisal in 20xx, and so far, it has made some achievements and accumulated some experience. However, in practice, there are still many areas that need to be improved. In 20xx, the General Office listed this goal as one of the important tasks this year. Its purpose is to achieve the due effect of performance appraisal and realize the fundamental purpose of performance appraisal by improving the performance appraisal system. The fundamental purpose of performance appraisal is not to punish employees who fail to fulfill their work targets and duties, but to effectively motivate employees to continuously improve their working methods and quality, establish a fair competition mechanism, continuously improve the efficiency of organizational work, cultivate employees' planning and sense of responsibility, find out the shortcomings in their work in time and make adjustments and improvements, thus promoting the development of enterprises. In 20xx, the General Office began to improve the company's performance appraisal system on the basis of 20xx performance appraisal, and carried out and operated it persistently.
Third, improve the training and welfare mechanism.
The competition of enterprises ultimately boils down to the competition of talents. At present, the comprehensive quality of all departments and project departments of the company generally needs to be improved. The comprehensive office will make a training plan according to the actual situation of xx to really help employees.
At the same time, the general inspection of all employees, which began in July of 20xx, has been recognized by the employees, which has increased their trust and affirmation in the enterprise. The Xx General Office will hope to continue to strive for such welfare activities for employees.
Four, improve the xx years all kinds of goods procurement bidding.
Go deep into the market, understand the market situation, prepare the purchase price, strictly control the quality of all purchased items, do a good job in after-sales maintenance of equipment and tools, and actively listen to the good suggestions put forward by relevant professionals on purchased items and procurement work.
Whether the above summary scheme is correct, please ask the leader for instructions!
Over the past year, with the care and support of the company's leaders and colleagues, the office has closely focused on the company's central work, United and cooperated, fulfilled its duties, gave full play to the functions of staff assistant, service guarantee and overall coordination, and successfully completed various tasks through the unremitting efforts of all members. The work situation this year and the work plan for next year are reported as follows:
I. Main Work Situation
(1) Do a good job in administrative services wholeheartedly, and provide logistical support and basic support for the smooth work of the Group and various departments.
The work of the office is based on service, service to leaders, service to departments and service to employees. Providing high-quality and efficient service is the eternal theme of office work and the unremitting pursuit of all office members. Over the past year, the office has continuously improved the quality of its employees, gradually changed its work style, firmly established a sense of service, and provided services wholeheartedly. The administrative front desk, with many tasks, should not only serve all employees of the company well, but also take care of reception, telephone recording and meeting work, as well as register and order letters in a unified way. It is the front desk who goes to work the earliest and leaves work the latest every day, and voluntary overtime is the constant insistence of the front desk all the year round. In order to ensure that all employees have a clean, tidy and comfortable office environment, the front desk works hard and carefully, and tidies up all offices and desks before going to work. Team drivers work hard and are willing to contribute. They pick up customers everywhere in 5+2, white+black, ensuring the busy figure of company leaders and emergency business vehicles. It can be said that behind every emergency worker, there is one or more team drivers who silently contribute. Team drivers try their best to ensure safety, and at the same time handle logistics support such as insurance, annual inspection and fuel card for all vehicles of the company. In the procurement, application and distribution of office supplies, office staff strictly follow the OA application process, control the number of office supplies applications, and efficiently purchase and distribute office supplies, so as to make the best use of them, reduce costs and increase efficiency, and reduce consumption. Thanks to the patient persistence and unremitting efforts of all members of the office, the office was able to provide good logistical support and basic support for the smooth work of the group and various departments in the past year.
(two) careful management of seals and licenses, improve the seriousness and standardization of the use of official seals.
Office staff should carefully use and register the company's contract seal and business seal, strictly review every contract and agreement that needs to be sealed, and ensure the seriousness and standardization of the use of official seals. First, arrange a special person to do a good job in official seal management. Strictly regulate the application and use of the official seal, and apply for registration every time the official seal is used, so as to avoid abusing the official seal for private use and ensure the standardization and seriousness of the official seal. Second, do a good job in the daily use and custody management of the company's various licenses. The licenses of the company are classified, stored and managed. When it is needed for daily use, it shall be managed according to the application registration procedure, master the use trend of the license, and ensure the convenience and safety of the license. Third, do a good job in checking the words and contents of company contracts and agreements, avoid mistakes and omissions of company contract words to the greatest extent, focus on the interests of the company, and ensure the legality and standardization of every contract and agreement involving the use of official seals with a rigorous, serious and meticulous work attitude, and ensure the last pass of administrative office.
(three) careful organization and coordination, overall arrangement of various collective activities.
Over the past year, the office has started its work with communication, coordination, supervision and management as the starting point. While doing a good job of service wholeheartedly, we pay more attention to the careful cooperation with various departments. First, when organizing group meetings and other collective activities, we should do a good job of service in advance, and know the specifications, the number of participants, the notice of activities, on-site services, dining arrangements, vehicle services, etc. in advance. , and successfully completed the organization and coordination of various meetings inside and outside the group. The second is to organize all employees of the group company to conduct a comprehensive physical examination, so that employees can master their own health status, prevent diseases and enhance the cohesion of the company, so as to better devote themselves to the intense work and create value for the company. The third is to coordinate the service work of signing contracts with major customers, prepare the signing documents in advance, book the signing venue, sign the exhibition board, and communicate internally and externally, effectively improving the company's work efficiency and social reputation.
Second, the work needs to be improved.
Office work is mostly comprehensive work carried out behind the scenes. It's not easy to find a good job, but it's hard not to make mistakes. Looking back on the work of the office over the past year, although some achievements have been made, there are still some areas that need to be improved:
(1) work efficiency needs to be further improved. Office work is characterized by comprehensiveness and triviality, but it is indispensable. The office system needs to be further improved, and the ways and means of team work need to be continuously improved to further improve work efficiency in division of labor and cooperation.
(2) The meticulous work needs to be further improved. The work in the office is meticulous. In some daily affairs, due to negligence, all kinds of mistakes are easy to appear in the details, so we should strictly control the details and further improve the meticulous work.
(3) The management level needs to be further improved. The level of office management is far from the strict and efficient requirements of the group. The internal management of the office is not clear enough, some management systems are not implemented in place, and there is a lack of supervision mechanism for system implementation. The scientific management level of the office needs to be further improved.
Three. 20xx work plan
20xx is a new year in which the company continues to innovate and continue to write brilliantly. As the service department of the company, the office has a long way to go. Office members will further improve their high standards and strict requirements, continue to learn, comprehensively improve their leadership, service and support capabilities in office management, and help the company develop. The specific work plan is as follows:
(1) Strengthen communication and be a good leader's assistant. Accurately understand the intentions of company leaders, and do a good job in information giving and reporting. Keep full communication with other departments, learn as much as possible about the progress of various businesses, and timely sort out information and feed it back to the company leaders, effectively assist the superior leaders in their work, and truly be the leaders' assistants.
(two) to strengthen the initiative, do a good job in various services. Adhere to the principle of service in the work, strengthen the quality and sense of responsibility of the staff in this department, improve the effectiveness of the work, constantly strengthen the sense of active service, and constantly improve the office's support ability and service level to other departments. There are two major changes in service work: one is to realize the change from passive service to active service. Office work is sudden, accidental and passive. Therefore, we should plan all the work in advance to increase the initiative of the work with the advance and foresight of the work. The second is to realize the transformation from single service to comprehensive service. The service of the office must pay attention to the comprehensiveness and initiative of the service, and provide the whole process of active service.
(3) Respond to energy conservation and emission reduction, and do a good job in daily management. Actively respond to the group company's call for energy saving, emission reduction and consumption reduction. In terms of vehicle management, improve the vehicle management ledger, strive to improve the efficiency of vehicle use, strictly control vehicle fuel consumption and maintenance costs, further strengthen the vehicle dispatching system, adhere to the principle of dispatching vehicles based on events rather than people, clarify priorities, strive to do urgent things and do special things, and strive to reduce vehicle energy consumption while ensuring the use of vehicles by all departments of the group. In the procurement of office supplies, according to the budget management plan of the group company, reasonably control the expenses of office supplies, strengthen management, ensure quality, save expenses and reduce costs. In the use of office supplies, improve the use system and accounting of office supplies, and strictly control the consumption of office supplies.
Summary of office work and future planning model essay 3 20xx is an extraordinary year for me. With the adjustment of the company's organizational structure, I came to the administration department.
First, the preliminary work.
The administration department is the link between the preceding and the following in company management, communicating with the outside world, coordinating the left and right, and contacting all directions. The work content is varied, including document processing, personnel recruitment, file management, document approval, meeting arrangement, welcoming and car management and many other matters. Now, the procurement of hotel supplies and warehouse management are also included in the administration department. There is a saying: "Everyone is a mountain, and the most difficult mountain to climb in the world is actually yourself." According to my personal understanding, different heights have different horizons and different angles of thinking. In order to adapt to the new working environment, I accept every job here with a zero mentality.
First of all, all the documents should be sorted and filed.
Secondly, organize all departments to take stock of materials and find out the family property.
Third, organize the company's change materials.
Fourth, conduct personnel recruitment.
Fifth, re-screen the supply channels of hotels, check prices and reduce catering costs.
Second, the quality that an administrator should have.
As a manager of the general administration department, you should not only have the basic qualities of being a man, but also have the special ability to be competent for "important positions", specifically, loyalty, reliability, fairness and decency, dedication, comprehensive knowledge and exquisite business. Be open-minded and generous to others. As the saying goes, "Tolerance is great, rigidity is rigid without desire". Allow others to overcome themselves and be willing to make wedding dresses for others. When dealing with all kinds of work contradictions and problems, we must understand each other, support each other, put ourselves in the other's shoes, seek common ground while reserving differences, and don't be serious about non-principle issues or entangle in details. As managers, we should be cautious, be well-founded, orderly and rule-based. Don't speak freely.
Third, the shortcomings and the next work plan.
In the past month's administrative work, I still have many shortcomings and areas that need improvement.
1, go deep into the grassroots and communicate with employees less. This is the first thing I need to improve in my next job.
2. Administrative work involves a wide range, and sometimes the details of considering and dealing with problems are not comprehensive enough. The next step is to be as patient and meticulous as possible and put an end to emotion. Continuously improve the administrative department's support ability and service level to other departments.
3. Insufficient human resources reserve. At present, some departments are understaffed, so the administrative department should intensify publicity and recruitment to ease the employment pressure of various departments.
4. There are few staff activities and the training system is not perfect. Staff activity is an effective regulator to relax the tense working state, and it is also a way to increase team cohesion. Staff training is an effective method to improve staff quality, unify understanding, thoughts and actions. Therefore, the next step is to organize more staff activities, such as skill competitions, table tennis competitions and tug-of-war competitions. It is also necessary to formulate a detailed training plan for the second half of the year, such as execution training and skills training.
The General Administration Department is both a supervision department and a service department. Doing a good job in the administrative department can not be separated from the cooperation and support of the brother departments. It is the unshirkable responsibility of the General Administration Department to provide good services to all departments and cooperate with their work.
In the future work, I will continue to strengthen my own study, improve my working methods, learn from my leaders and colleagues, and improve my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability to meet the requirements of the company and ensure the normal operation of all work. Here, I also hope that you will continue to support and cooperate with the work of the General Political Department. Thank you.