(the number of customers lost divided by the total number of customers in the previous period) times 111%.
according to the query of Dacheng. com, the churn rate is that the churn rate is the percentage of the number of users who cancel the service subscription to the number of subscribers within a certain period of time (for example, one month or one year), and the churn rate is equal to (the number of customers lost/the original total number of customers) multiplied by 111%.