all kinds of emergency plan measures of the hotel 9. Security plan for VIP reception:

1. Establishment of a leading group and a security command center

1. Members of the leading group for VIP reception are respectively composed of the general manager of the hotel and the managers of various departments.

team leader: general manager

deputy team leader: deputy general manager

members: directors and managers of all departments

2. The safety command center is located in the monitoring room of the security department, and the manager and deputy manager of the security department are on duty in turn 24 hours a day.

2. Make safety preparations before reception

1. Cooperate with the public security department for inspection and preparation.

2. Be responsible for controlling the vehicles outside the lobby, and clean up the vehicles outside the lobby with the traffic control department in time.

3. The security department will assign special personnel to cooperate with it in the comprehensive inspection of the hotel's safety and fire control facilities.

4. During the guests' check-in, the security department is responsible for the coordination and reception of the public security department in the hotel.

5. The front office determines the floor and room number of VIP guests in advance.

6. the housekeeping department will make special treatment and cleaning for the identified rooms, and notify the engineering department as soon as possible if there are any maintenance items.

7. The food and beverage department should ensure good food hygiene, and all foods must be kept as samples.

8. the engineering department and the security department carefully inspect all areas of the hotel, especially the floors and rooms where the VIP lives, so as to eliminate unsafe hidden dangers in time.

9. The security department is responsible for cleaning and controlling the vehicles outside the lobby, and at the same time, sufficient parking spaces are reserved in the parking lot for VIP vehicles.

11, the security department arranges personnel to create posts on the VIP floor in advance.

11. Each department lists VIP reception personnel and responsible persons for examination and approval.

12. The switchboard staff should not tell the visiting and calling guests their names, room numbers and check-in information. The switchboard should strictly control the harassing calls in VIP rooms.

13, the security department set up an emergency team to prepare for various emergencies.

hotel emergency plan measures 11. Check the locker procedures of employees

1. Check the locker of male and female employees regularly every month.

2. The human resources department randomly draws the locker keys of some employees from the locker keys of the catering department, sales department, front office department, guest management department, engineering department, security department, human resources department and finance department of the hotel.

3. The head of the security department takes turns to check with the Human Resources Department every month. According to the Employee Manual, guest articles are not allowed to be stored in the employee locker. During the inspection, the locker number where the guest articles are stored and the guest articles stored shall be recorded truthfully.

4. After the inspection, report the inspection results to the Human Resources Department for processing.

hotel emergency plan measures eleven theft handling procedures

1. After receiving the report, the security department immediately went to the scene with the assistant manager in the lobby to handle it.

2. Upon arrival in the guest room, the assistant manager in the lobby will knock on the door and identify himself.

3. Ask the guest about the lost items, the types and values of the items, and ask the guest to fill in the financial loss report.

4. If valuables or important documents are lost, ask the guest whether to call the police. If so, you can call the police according to the procedure and block the scene, reminding the guest not to turn things around at will and wait for the arrival of police officers.

5. If you lose non-valuable items or the lost items are of great value, but the guests are unwilling to report to the police, you can handle them according to the following procedures:

Ask the guests to carefully check whether their items are misplaced or not, or go into the room with the assistant manager of the lobby to look for them when the guests agree, but don't touch the guests' personal belongings? Observe the scene for signs of theft, make a sketch of the scene, and take photos for the record? Record the guest's statement in detail.

6. Check all areas on the floor where stolen goods may be hidden, such as empty rooms, service rooms, pipe shafts, corridors, etc.

7. Investigate relevant personnel and make records.

8. The security supervisor shall write a detailed investigation report and attach the financial loss report of the guest.

all kinds of emergency measures in the hotel were reported by twelve guests? Lost/stolen? Handling procedures for goods incidents:

1. All reported cases received by the assistant manager of the lobby should be immediately handed over to the manager of the security department.

2. With the help of the assistant manager in the lobby and the heads of other departments, the security personnel set about the investigation, and all employees should fully cooperate.

3. If the accident happens outside the hotel, a security guard will accompany him to the public security bureau if the guest requests to call the police.

4. If the accident occurs within the hotel, the security personnel will investigate; The manager or supervisor of the security department, together with the assistant manager of the lobby, asks the guests about the types and values of the lost items and asks them to fill them in? Financial loss report? . If the guest requests to report to the police, he can report to the police according to the procedure and block the scene, reminding the guest not to turn things over at will. When the police officers arrive, the security personnel in the hotel will provide assistance.

5. The security supervisor should take photos of the scene and put it on record.

6. If the valuables are lost or the value of the lost items is large, but the guests are unwilling to report to the police, the following procedures can be followed:

Please ask the guests to carefully check whether their belongings are misplaced or not, or go into the room with the assistant manager of the lobby to look for them when the guests agree, but do not touch the personal belongings of the guests? Observe the scene for signs of theft, and do you need on-site investigation? Record the guest's statement in detail.

7. Security personnel will get testimony from witnesses or other personnel and search for possible places.

8. The police should directly inform the manager of the security department of any inquiries made by employees or requests to inspect the hotel, and he will inform the human resources department and the heads of relevant departments for assistance. In any case, if employees are involved, the security department should inform the human resources department.

9. After completing the relevant formalities, the manager of the security department submits a detailed report to the general manager, with a copy to the chief financial officer, the administrative housekeeper and the managers of relevant departments.

all kinds of emergency plan measures for hotels XIII. Handling procedures for robbery

1. Handling of robbery crime of hostage control

1. When a robbery crime is found, the manager of the security department must be informed first, telling the number of robbers, the weapons held and the hostage situation.

2. The report shall be submitted to the general manager to determine whether to agree to the robber's request.

3. Control the site and evacuate the surrounding guests, so as not to cause other casualties.

4. Report to the public security organ to negotiate with the robber.

5. Before the professionals arrive, arrange a dialogue with the robbers to paralyze the criminals and delay the time.

6. If possible, the general manager agrees to rescue the hostages and arrest the criminals.

second, the main measures of robbery

1. When a robbery crime is found, the security personnel must be informed first to gain time.

2. report to the general manager.

3. Control the site and evacuate people around to avoid casualties.

4. If possible, subdue criminals and hand them over to the public security organs.

5. If the weapon held by the criminal is difficult to subdue, the criminal should be controlled in a certain area and wait for the arrival of public security personnel.

6. Remember the criminal's physical characteristics, crime tools and escape direction.

all kinds of emergency plans and measures for hotels 14th. Handling procedures for riots

1. Report to the hotel management authorities and the hotel emergency response team immediately in case of emergency, and record the location, number of people, procedures, casualties and other conditions of riots.

2. The security manager or security supervisor should immediately rush to the scene to control the development of the situation and take cold treatment to reduce the loss.

3. The manager of the security department will report to the public security department and wait for assistance.

4. Protect the personal safety of important guests and other hotel guests.

all kinds of emergency measures in the hotel. 15 guest suicide handling procedures

1. handling procedures for suicide without death

1. when someone commits suicide without death, the service personnel immediately notify the assistant manager of the lobby and the manager of the security department or the security supervisor.

2. immediately notify the hotel medical staff for simple rescue.

3. Notify the general manager and report to the 121 emergency center.

4. The assistant manager in the lobby will inquire about the relevant information of the guests and the contact information of their families.

5. Collect guests' belongings and suicide notes, and protect the scene (take photos to collect evidence, etc.).

6. The general manager decides whether to report to the public security organ.

7. If foreigners report to the Ministry of Foreign Affairs or the consulate of the relevant nationality.

2. Handling procedure of suicide death

1. When someone commits suicide, the service personnel immediately notify the assistant manager of the lobby and the manager of the security department or the security supervisor.

2. immediately report to the general manager and the manager on duty and the emergency response team.

3. It is decided by the general manager and reported to the public security organ.

4. block and protect the scene and assist the public security organs in their investigation.