Late at night, a reporter visited some restaurants at random a few days ago and found that it was not uncommon to collect tea fees. Merchants and citizens could not agree on this.

Visit: It is not uncommon to charge tea fees

The price ranges from 2 yuan to 5 yuan

On June 4th, a reporter randomly visited some commercial complexes where restaurants gathered in the middle of the night, and found that it was rare for catering units that mainly serve fast food and simple meals to charge tea fees, but most restaurants that order independently need to charge tea fees, ranging from 2 yuan to 5 yuan, among which the tea fees in 3 yuan and 5 yuan are the most common.

▲ All major restaurants have indicated the charge items of tea table fees on their menus.

During the lunch hour, reporters randomly visited more than 11 restaurants in Haiya Binfen City, Bao 'an District, and more than 71% of them clearly stipulated in the menu that tea fees should be charged per head. Among them, Bala spicy pot has the lowest charge, which is 2 yuan/person; The fees for tea in restaurants such as Hakka, Ranlaida and Helu sushi are all 3 yuan/person; Chaoshan Kitchen, Kunyu and Jingogo charge 5 yuan/person.

The definition and scope of "tea fee" in restaurants are also varied. For example, the tea table fee for Ranaida includes buffet tea, pre-meal snacks and "dollar paper towels"; Jin Gege marked the fine print "tea seat" next to the dish and beverage "scraping oil tea with lotus leaves" for clarification. In addition, it is not uncommon to collect tea places without tea. For example, the "tea" charged by Kunyu for tea places in 5 yuan is ordinary lemonade.

▲ Tea in a restaurant costs 3 yuan/person, including self-service tea, pre-meal snacks and "dollar paper towels".

▲ The restaurant marked the word "tea table" in small print next to the special drinks.

in fact, in addition to the tea table fee, many invisible charges are also common in the menus of restaurants. Mr. Chen, a citizen, revealed to the late-night reporter that he was spending money at Fumanyuan Restaurant near Futian Agricultural Approval in Meilin. In addition to paying the tea fee, he was also charged a service fee of 11% of the consumption amount. When the reporter visited, he also saw on the menu of Shibanqiao Hong Kong-style restaurant that customers had to pay a service fee of RMB 111 for bringing their own drinks.

customers: acceptable within a reasonable range

merchants: you have to charge per head when you enter the store

many citizens have become accustomed to charging hidden fees such as tea fees in restaurants. During the visit, nearly 81% of consumers told late-night reporters that they are used to being charged for tea places when eating out. Many citizens think that it is acceptable to charge a tea place fee appropriately, but it is unreasonable to charge too much. Regarding the collection of service fees, many citizens said that if the menu is clear, they will consciously avoid this consumption, but if the merchants force this fee without telling them, it will not be acceptable.

▲ The service fee charged by citizens when they consume in a restaurant. (The picture comes from the customer evaluation of the take-away platform)

So, can customers avoid tea or other drinks in the restaurant? When the reporter visited in the middle of the night, the relevant restaurant waiters made it clear that this fee must be charged according to the head when eating in the store, and the fee should be charged if you don't drink tea. A restaurant operator who didn't want to be named told the reporter that it is the practice of most restaurants to charge tea fees, with the aim of increasing operating income, and how much is charged has a great relationship with the operating costs of restaurants.

However, during the interview late at night, the reporter also saw that some restaurants did not charge for tea. Such as Xijiade shrimp dumplings, Taier pickled fish, etc., among which Taier pickled fish also provides customers with Luoshenhua and Chenpi as free tea.

lawyer: charging tea fees infringes the legitimate rights and interests of consumers.

Is it reasonable to charge tea fees and service fees, and does it infringe the legitimate rights and interests of consumers? Wang Jiayuan, a lawyer of Guangdong Prometheus Law Firm, believes that the restaurant charges tea fees and service fees, which infringes on the legitimate rights and interests of consumers and violates the relevant provisions of the Consumer Protection Law.

The restaurant's charging for tea places violates consumers' right to choose independently and fair trade. Wang Jiayuan introduced that Article 9 of the Law on the Protection of Consumers' Rights and Interests clearly states that consumers have the right to choose their own operators to provide goods or services, choose their own products or service methods, and decide whether to buy or not to buy any kind of goods, accept or not to accept any service.

consumers have the right to compare, identify and select goods or services.

each restaurant has different ways to charge for tea. some restaurants clearly charge the relevant fees on the menu, while others are not. consumers only know that they will charge the relevant fees when they check out. In this regard, Wang Jiayuan reminded that if the restaurant does not clearly know the matters such as tea fees and prices before the consumer checks out, it is an infringement of the consumer's right to know and the right to choose independently; If not informed in advance, consumers can safeguard their legitimate rights and interests according to relevant laws and regulations.

is it reasonable that customers bring their own drinks and restaurants charge service fees, and does it involve legal issues? Wang Jiayuan believes that it is illegal for restaurants to charge for their own drinks.

the second and third paragraphs of article 26 of the law on the protection of consumers' rights and interests stipulate that business operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting business operators' responsibilities, and aggravating consumers' responsibilities, by means of standard clauses, notices, statements, shop notices, etc., and shall not use standard clauses and technical means to force transactions.

Shenzhen Evening News reporter Li Chao/Wen Tu

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Source: Shenzhen Evening News

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