Using PDA to order food, a skilled waiter can order 6 to 10 dishes per minute, and can inquire about the cooking method, characteristics and raw material origin of the dishes at any time through PDA and introduce them to the guests. Guests' ordering information can be transmitted to various departments in a few seconds: hot dishes, light stalls, cold dishes, pasta, bars, and even the cashier's accounting room at the bar, and special requirements of guests can be indicated, such as less salt and more vinegar.
The kitchen planning program can collect, sort out and distribute all the dishes that need to be cooked, and consider the urgency, ordering time, processing time and other factors as a whole, calculate the priority dishes, and distribute them to hot dishes, cold dishes, staple foods and other stalls in a clear way;
For the use and reservation of each table on each floor, the computer system can be clear at a glance;
Customer relationship is managed by computer. When guests arrive, they can describe their gender, age, identity, personal preferences and other characteristics in detail, and they can know their gender distribution and age distribution in future statistical analysis.
Hotels with integrated accommodation and catering use computers;
The management system can comprehensively record the personal information of the guests, such as hobbies, complaints, check-in times, consumption, credit status, legacy items, etc. , and can be easily queried and prompted. Before the guests check in, the reception desk will automatically turn on the room air conditioner for pre-cooling and preheating, and the floor attendant will know whether the guests are in the room through the computer.
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This is the real picture of the hotel introducing computer management system.
I remember going to Taiyuan Donghua Tianjiao three-star hotel to be a network manager some time ago. I don't know why, and I didn't notice to go again in the end. I don't understand. Let me wait?
Computer management system is one of the indispensable hardware of modern hotels, and a set of "fit" hotel management system plays an inestimable role in improving hotel service efficiency and upgrading hotel grade. Different from ordinary products, hotel computer management system is an application software with high investment, high risk and fast update. Many hotels have invested a lot of money in computer management systems, but due to various reasons, they have failed to achieve the expected return on investment and service efficiency. So, how do hotel managers make decisions when choosing a computer management system? How to introduce the system to improve the success rate?
Visit peer hotels.
What kind of computer management system is suitable for our hotel? This needs to be different according to the type of hotel (whether it is a pure catering hotel or a hotel combining accommodation and catering), hotel grade and business area. Before, the hotel should organize relevant personnel to visit and study the computer department of the hotel at the same level. It is best to choose high, medium and low-grade systems to have a look respectively. On the one hand, you can understand the procedures and systems of computer system and computer room maintenance management, on the other hand, you can communicate with relevant staff to understand the advantages and disadvantages of various software systems and the problems that are easy to appear in the process of system introduction.
Generally, the higher the star rating of a hotel, the more requirements there are for the management module, and the more detailed its functions are. There are relatively few hotel management modules for pure catering. For example, a hotel that integrates catering and guest rooms must have a room management system and a telephone timing system. If the hotel has entertainment bath items, it must have corresponding entertainment bath management system. A hotel with pure catering generally needs a catering system, a financial system, a personnel salary system and a fixed asset management system.
As for the brand, the domestic hotel management system started late, was introduced from abroad in 1980s, and developed its own management software in 1990s, so the domestic software development was relatively weak, but the corresponding price was relatively low. At present, foreign-funded hotels in China generally use foreign management systems, and 75%-80% use foreign brand hotel management systems; Some domestic high-quality brands such as Neusoft, Neusoft, Taineng, Maxima and other software systems are also favored.
Set up corresponding professional departments and personnel.
In different hotels, the setting of the computer department is different, and some hotels set the computer department under the finance department. Some are under the engineering department, which is a department with the hotel's monitoring system, sound system and water and electricity system. Now more hotels, especially star-rated hotels, separate the computer department and play a role as a separate department.
According to the scale, grade and business scope of the hotel, the staffing of the computer department will be different. For example, hotels with integrated catering rooms have relatively more computer personnel, while hotels with pure catering generally have no specialized personnel to manage them (office personnel who know computer knowledge can recruit part-time network managers). In the staffing of the computer department, we should consider the actual situation of the hotel and the number of management modules, which is of course closely related to the business quality of the hotel. For example, a hotel that integrates accommodation and catering has many management modules, and the maintenance of the whole system requires 3-4 people. If the hotel business is very busy and needs to rest from day to night, it is necessary to set up 5-7 people accordingly; As long as all departments can use the relevant management modules, a hotel with pure catering can let suppliers provide after-sales service to solve problems without setting up a computer department.
Before the introduction of computer system, the hotel needs to hire a professional to be the manager of the computer department, preferably a young man who has graduated from computer science and has working experience in computer room or computing center, experience in hotel computer system management and is familiar with hotel operation. The computer system of the hotel should be open 24 hours a day, and there must be night shift; The data processing, fault diagnosis and problem elimination of computer systems are generally carried out at night or when the passenger flow is low. Therefore, the staff of the computer department often need to work at night, so it is best to choose male staff. If the hired computer department manager is not familiar with the hotel computer management system, it is best to send it to the computer department of a peer hotel for short-term training, and then he will be responsible for the introduction of the computer system. Not many institutions specialize in training this kind of knowledge.
In the hotel computer department, managers and other technicians have different job responsibilities, so they can't be regarded as technicians alone. The manager is the manager of the whole system, just like the manager of the finance department and the manager of the catering department. The computer department will often cooperate with hotels to do some activities, for example, hotels with their own websites will publish information online to gather popularity and so on. In our work, we often encounter non-technical problems such as communication, decision-making and coordination with superiors. Therefore, the manager of the computer department must have the qualities of a manager.
What does the hotel network management need?
Computer room equipment, switches, routers, servers and so on, such as network, wiring, bandwidth and so on, as well as software, system software, security software, hotel management application software, tool software and so on.
The LAN server in the guest room needs to be connected to the Internet.
If the network cable is used, the basic wiring will be destroyed.
The more commonly used software you can install, the better. Different guests usually use different kinds of software.
Virus prevention should be specifically targeted at servers.
Learn more about hotel management software and pay attention to the background database.
The computer in charge of finance is connected to the ATM in the bar. ...
There is also the maintenance of the billing system.
If another private room has an online song ordering platform, this related maintenance and song track update work should also be the corresponding scope of work.
The whole surround sound system is bu. ...
The main work includes: the maintenance of hotel management system (intranet) (many subsystems), the maintenance of hotel telephone system, the maintenance of hotel broadband (extranet), and the solution of hotel guests' internet access problems. If it is an old hotel, network management is easier; If you open a new hotel, you will vomit blood for about two months. ..