Time flies the new year is coming, means that I took over the vocational school cafeteria administrator this job also has a year's time. Vocational school cafeteria, as a collective cafeteria it bears the property branch staff training department by the Tianyi company and other units where the staff of the dining task, as well as staff training courses meals, the company's small and medium-sized meeting meals, the company's activities meals. Since taking over the work in the unit leadership of the care and support of all cafeteria staff efforts, I have been the pursuit of quality dining services; quality dining environment, the pursuit of letting each employee eat comfortably; eat at ease; eat satisfied with the goal of obvious results. A year's time has passed, the new beginning of a new challenge is coming. In order to xx year's staff dining task completed more perfect, I summarized xx year's work on the results and shortcomings.

20xx work results:

(1) and the head office cafeteria after the handover to reorganize the current vocational school cafeteria, to overcome the transfer of staff just take over the new work when the division of labor is not clear, the individual work of the confusion, the staff dining satisfaction decline in the problem.

(2) for employees to put forward the dining service shortcomings, dining food problems, in the cafeteria within the regular regular meetings announced the responsibility of the refinement to the person.

(3) In accordance with the instructions of the leadership of all employees in food safety regulations and laws and industry guidelines for knowledge learning and training.

(4) tightly grasp the canteen purchase channels, strictly require the procurement of goods have the relevant departments of food hygiene license inspection and quarantine certificate.

(5) employees use tableware to do after meals disinfection, processing room; vegetable case; frying room; noodle case between the designated health to people, regular periodic cleaning of the canteen all employees to participate.

(6) around the "cost reduction, quality assurance" principle, under the premise that everyone eats and eats well and is satisfied, saving incidental expenses. Leadership of all cafeteria workers to develop a good habit of invitations to save, to carry out water and electricity saving contest.

(7) Successfully completed the company's reception tasks, including: property branch of the staff representatives will be; Jianan branch of the staff representatives will be; singing red songs in praise of the party's grace singing contest; Harmony Cup Cooking Competition; the size of the staff training courses for nearly () period of time.

(8) mobilize the passion of all canteen staff to work in the task of heavy dining training courses ordinary no holiday period to complete the reception task and win the recognition of the training course personnel.

(9) for the winter after the canteen dishes variety of varieties not monotonous repetition, autumn vegetable reserves during the organization of staff pickles a variety of pickles and reserves: white carrots, cabbage, potatoes, carrots and so on.

(10) in the cafeteria to carry out the construction of the spirit of ownership, so that the staff unity and mutual assistance in the completion of personal work under the premise of also be able to help colleagues. Improved work efficiency, enhance mutual understanding and mutual assistance of the working atmosphere.

Of course, my personal management deficiencies are still a lot of places such as:

The problem of outsiders entering the operating room, I have been in the front and rear of the operating room door posted on the "no one is allowed to enter the" sign, but it is still difficult to ban.

Employees in the long-term work without holidays, the reception of the company's training courses during the task of motivation is not high at that time did not promptly adjust the work of the staff time difference.

A year's work in a tense and busy atmosphere is about to draw to a close, my personal shortcomings in the management also need to be improved as soon as possible under the guidance of the leadership. I will also actively learn the relevant catering industry management knowledge, so that each employee of the canteen can use their personal good skills, so that the canteen staff to recognize the importance of love in the post faster and better to improve the level of service to improve the recognition of the dishes.

First, the basic situation:

xx staff canteen, hospitality two units **** have cadres and employees xx people, bear a relatively heavy internal and external hospitality, staff dining and other work tasks. Under the leadership of the party committee of the Sandy Transportation Division, the Sandy Transportation Division and the life of the company, and with the strong support of the leadership of the brother units and the staff comrades, we are closely centered on the overall work of the Sandy Transportation Division, and carefully improve the life of the service work. Up to now, the staff canteen, guest house income xxx yuan, fixed costs xxx yuan, variable costs xxx yuan, profit of xxx yuan.

Second, the main work of this year:

xx staff canteen, hospitality is an important part of the logistics and life services work of the Division of sand transportation. Particularly in xx, is responsible for the busier leaders at all levels, guests of the reception tasks and face the internal single cadres and employees of the Division of Sandy Transportation accommodation, life and other work. As a "window" unit of the Division of Sandy Transportation, the quality of the work of these two units is directly related to the external image of the Division of Sandy Transportation and the immediate interests of the majority of employees. Therefore, we insist on doing the following aspects of work:

1, around the overall situation, awareness-raising. Since the beginning of this year, sand transportation division of the production and operation activities and the overall work of the overall situation presents an unprecedented intense and busy scene. In this case, the rhythm of our work and the management, life service work if not able to keep up with the rapid development of the Division of sand transportation of the good situation, will be ashamed of the leadership of the Division of sand transportation trust and support, but also face to the hard work in the front line of the work of the Division of sand transportation of the majority of cadres and employees.

Therefore, we will effectively do a good job of the life of the integrated services as the implementation of the party committee of the Sandy Transportation Division, Sandy Transportation Division throughout the year and the implementation of the scientific concept of development, adhering to the people-oriented, caring about the lives of workers, cadres and employees for the majority of the important aspects of the good things to do, do a good job of the important aspects of the work of the effective grasp, so that the staff canteens, hospitality really become a "home of the workers! "and the cadres and employees satisfied with the place. In particular, we can closely Sha Yun Division of the overall work of the overall situation, in close contact with the actual unit, adhere to the staff to carry out "life service is no small matter", "do a good job of all the hospitality and staff services is our job" and other education, so that everyone from the ideological awareness of the importance of doing their jobs. This has made all of us realize the importance of doing our jobs well, so that we can consciously devote ourselves to the service work. This year, the staff canteen, all the staff of the guest house, can be sand transport division of the overall situation as a priority, dedicated to their respective duties, praised by the leadership and staff.

2, strengthen management, standardized operation. Staff canteens and hospitality work often deal with cadres and employees, involving some specific issues such as eating, drinking and living, is considered to be a "hard work. In this case, we do not do a lot of work but less than everyone's recognition and regret, but to do their best to get the services. This year, we have not let down the leadership of the Division and the majority of cadres and staff of the expectations of the leadership to set an example, strengthen the management of all aspects, and continue to create good conditions of service for all of us to gradually move towards standardization of management and quality service work has laid a good foundation. We have done a lot of work in changing the business model, transforming the service attitude and improving the quality of service while grasping the various management. We always adhere to the people-oriented service concept, take a variety of services, try to provide convenient conditions for cadres and workers, so that everyone back to the guest house as if back to the "home" feeling.

3, unity and cooperation, quality service. Hospitality and staff canteen work undertaken by the task is fragmented and complicated, but each job is closely related to the overall work of the Division and the cadres and workers of the Sha Yun. In particular, many of the large and medium-sized foreign reception tasks that we undertake are directly related to the external image of the Division of Sand Transportation. Therefore, we in the relevant departments with the cooperation, adhere to the internal solidarity and cooperation and improve the quality of service. Especially this year, the hospitality and staff canteen manpower is small, the workload is larger. In order not to affect the normal operation of the work, where there are large and medium-sized hospitality tasks, our internal staff are able to comply with the arrangements of the leadership, regardless of the industry, without preconditions, go all out to do a good job of hospitality. Since this year, the canteen has undertaken more than three tables of reception tasks up to more than ten times, but each reception task can be successfully completed, by the leadership of the sand transportation division trust and praise.

We also take the internal single cadres and employees of the Sandy Transportation Division meals and lodging services as the center of gravity of the work to be effectively grasped. At present, the sand transport division of the production and operation of the task is intense and busy, especially some of the long-term production and operation of the first line of work of the single cadres and employees, vacation or business trips back to xx meals and accommodation, as a logistical life service units, to be able to put themselves in their shoes, so that they xx can eat satisfied, live comfortably, is our work. In order to make our services on the grade, service level, hospitality timely for everyone to change the bedding, sheets, and in the specific service work to do the attitude of amicable, clean and tidy environment, so that everyone in the hospitality can live comfortably.

Meals, we do not stay in the cadres and staff can only eat that generalized level, but in strict accordance with the requirements of the leadership of the Sandy Transportation Division, in the service attitude and the quality of the meal on the more effort. Now, the staff canteen in the form of buffet three meals a day supply, each meal of the main food are more than six varieties, side dishes are more than four, and each meal is equipped with two meat dishes and tasty vegetable soup. In order to do a good job, the staff canteen management, service and cook comrades heart to a thought, strength to a make, wholeheartedly for the cadres and workers to provide satisfaction and quality service. Staff canteens also formulated weekly recipes and menus, to be published, easy to accept the supervision of everyone. Due to the staff canteen's meal quality and service work has a new beginning, even some comrades are willing to bring their families to eat in the staff canteen. In order to facilitate the life of cadres and workers, the staff canteen also in the busy work outside, for the cadres and workers family supply steamed bread, rolls and some halogen products, by the majority of cadres and workers praised.

Of course, this year, although we have made some achievements, but from the leadership of the Division of Sandy Transportation requirements and the expectations of the majority of cadres and workers still have a certain distance. Especially in the sand transportation division of the current rapid development of the new situation, the pace of our work is not big enough. These, are to be improved in the future.

Third, the future work intention:

First, we must further understand the importance and necessity of doing a good job of integrated life services. Strengthening the life service work is the party committee of the Sandy Transportation Division, Sandy Transportation Division to implement the scientific concept of development, adhere to the people-oriented, care about the life of cadres and workers and cadres and workers to do good things, do practical things important initiatives. Care for cadres and workers of the life service problem, in the final analysis, in fact, is a political problem, the mass point of view. Therefore, we should deepen and improve the ideological understanding, and ideological understanding into concrete action, by all means, to create good conditions, and further staff canteens, hospitality, in order to facilitate the cadres and workers to eat and stay, for the sustainable development of the Division of Sandy Transportation to make its due contribution.

Secondly, we must continue to strengthen management, and effectively grasp the work of the service grade. The next step we have to do around a center, highlighting the "two for" policy, to achieve three changes, to achieve four satisfaction rates. Around a center, that is, closely around the work of the Division of Sandy transport objectives, to do a good job of life services and the development of the Division of Sandy transport closely integrated with the overall situation, to stabilize the people's hearts with quality services, to win the hearts of the people with satisfactory services, so as to achieve cohesion and promote the development of the purpose. Highlight the "two for" policy, that is, we should strive to serve the cadres and workers, cadres and workers to do good things, do practical things. Through our efforts, really make the life service work to become a bridge and link between the leadership of the Division of Sand Transportation and the cadres and workers trust each other. Realize three changes, that is, to realize the mode of thought, management and work style changes, the cadres and workers satisfied as a test of our management work standards, and constantly promote the work on the stage, on the level. To achieve four satisfaction rate, that is, through our efforts to make the staff canteen, hospitality services in two areas of satisfaction rate has increased, the realization of the social benefits of life services and economic income to achieve a "win-win" practical results.

Third, actively responsible for food safety and hygiene work. Life service work, the most fundamental requirement is to be responsible for the life and health of the majority of cadres and workers. Therefore, we must conscientiously implement the "Food Sanitation Law", to strengthen the management of food hygiene according to law and the management of the life of the integrated services as a top priority, included in the important management agenda, and to do the responsibility of the people, grasp and grasp the effectiveness of the work.