Customer service manager certificate is to meet customer needs by providing products and services, completing transactions, and managing customer service activities and related matters at the transaction site. Simply put, it is the person who manages customer service activities in the process of providing products and services to customers.

Career direction:

The main work includes:

(1) is engaged in the planning, establishment and implementation supervision of customer service management system.

(2) Engaged in the design, organization and implementation management of on-site customer service activities.

(3) Organize the training of customer service management knowledge and skills for the departments, posts and personnel involved in customer service in this enterprise.

Occupation grade classification:

There are three levels of this profession, namely:

Customer service manager level 3 (national vocational qualification level 3),

Customer Service Manager II (National Vocational Qualification II)

First-class customer service manager (first-class national professional qualification).

Note: The examination level of this major is Grade III.

Corresponding major:

At present, enterprises that need customer service personnel involve manufacturing, finance, consulting, retail, catering, entertainment, medical care and other industries. The requirements for job seekers are generally sincerity, enthusiasm, strong affinity, good expression and communication, strong psychological endurance and team spirit. Language ability, computer level and statistical analysis of data are the necessary hard skills for enterprises to require senior customer service personnel. Therefore, students majoring in psychology, applied psychology and statistics are suitable for this job.