The general manager, the highest person in charge of the company's business execution, is called the president in Japan and Korea. Although the general manager position is very high, but also need to summarize the work from time to time, so as to better lead the development of the company. The following is my personal summary of the work of the general manager of the company for you to organize the sample, welcome to read!

The company's general manager personal work summary model (a)

To solve the remaining problems of the previous project, the organization of the drawings will be reviewed, re-determine the idea, accelerate the construction of the main project, the current projects are in the closing stage.

First, to solve the problem

Due to the change of personnel in the early part of the poor communication with some of the partners, the main body of the paralyzed state, the site stoppage, the staff emotional turmoil. In this case, I realized that only immediately solve the early legacy problems, accelerate the main construction, in order to promote the progress of the preparatory work, stabilize the people's hearts. In Wang Bin, chairman of the Board of Directors and the leadership of the company's support, I organize personnel to carry out drawing review, re-define the idea of lifting the contract of non-cooperative decorative companies, to attract the strength, qualifications, experienced contractors *** with the cooperation, has now completed the following main project:

1, weak electricity project: telephone lines, video lines, network cable laying; consumer control room and the main room of the static electricity floor project. Wireline facilities are 90% complete. At present, the only satellite reception system project is under negotiation.

2, equipment engineering: complete the installation of air conditioning, pump installation, boiler, villa water heater installation. Currently unfinished projects are power supply, gas equipment.

3, decoration works: complete the villa exterior wall painting and 90% villa decoration; 90% of the main building decoration (including water, electricity, floor, wall, ceiling); 80% of the hotel exterior marble.

4, other projects: the completion of the outer fence, villas in the middle of the art promenade, hotel plaza, store standard stone. Garden project, seaside leisure pavilion completed 90%; hotel parking lot completed 90%; hotel fountain completed 90%; grass lighting completed 90%.

Second, the wide dissemination of information, to carry out various types of bidding activities

For all types of equipment, supplies, materials, selection of samples and machinery and equipment selection, and sign a contract.

In the above main project in full swing at the same time, all kinds of equipment, supplies and materials selection and selection of machinery and equipment is also carried out in full swing. In communication with Wang Bin, chairman of the board of directors and the relevant leaders of the partners, supplemented by their own years of experience in the hotel industry, the selection of samples and stereotypes. In the selection of suppliers, take the tender approach, in the bidding process, strictly adhere to the fair, legal, equal competition, the principle of good faith, adherence to the qualification review, site visits, group review, reported to the approval of the working procedures and suppliers to sign a contract. At present, the central air-conditioning, kitchen equipment, landscaping projects, gas projects, guest room door locks, cleaning machines, staff clothing, guest room supplies and a series of contracts have been signed, *** counting x contracts, contracts totaling x million yuan. (Attached to the signed contract schedule)

Third, to establish staffing, structure, step by step orderly recruitment of personnel

Ensure that the personnel reserve, strengthen the personnel training. 20xx x month, the hotel to establish the staffing of all the people for the xx people. Combined with the characteristics of the hotel to build the organizational structure, the development of personnel salary standard system. At present, Asia Bay Hotel is established as the general manager under the leadership of the various departments of the division of labor and cooperation of the organic whole. In the recruitment of personnel, in order to ensure that the work is carried out efficiently, saving control of labor costs, the Gulf Hotel to take step-by-step orderly, step by step in place of the approach to the recruitment of personnel.

For the job shortage of departments, take a variety of recruitment methods to make up as soon as possible, in addition to the talent market recruitment, labor market recruitment, but also through the online release of recruitment information, please labor employment agency to help release information and recommended personnel, through the labor bureau relations and peer assistance in finding and recommending the hotel's required talents, etc., the current hotel to the staff***x people, mainly for the following Administrative Office x, Finance Department x, Front Office Department x, Housekeeping Department x, Food and Beverage Department x, Marketing and Promotion Department x, Human Resources Department x, Kitchen x, Purchasing Department x, Engineering Department x, Security Department x. The above data does not include some of the employees who joined after New Year's Day in xx and the forty interns who have already been implemented.

At present, with the hotel signed a "school-enterprise cooperation agreement" with universities and colleges are "x business school", "x college" and "x school" and so on three. School" and "x school" and so on three. The internship period lasted from January 3, 2007 to June 30, 2007. The interns were selected by the Human Resources Department and interviewed by the relevant departments, and basically met the training requirements of the hotel. After all the interns into the store internship, the human resources department in addition to make a good perfect accommodation, subsidies and work arrangements, but also with each intern to sign an "internship agreement", to ensure the stability of our hotel interns.

Now the students from Nanyang College and Strait Industry and Trade have already started their internship in our hotel. The hotel's existing staff has reached 85% of the establishment (307), which has been able to ensure that the number of employees of the hotel's trial operation, except for housekeeping, catering and engineering departments due to the gradual opening of the hotel does not need to be in place according to the establishment of all the other departments of the staff have reached 96% of the total number of staff. Next, because it is close to the end of the year, the human resources department mainly through the notification of peers, to understand after some high-star hotels want to jump to the staff's destination, for our hotel needs personnel to do a good job of the backup candidates.

In order to be able to keep up with the hotel to carry out trial operation when the new staff training, the Bay Hotel embarked on two *** eight training sessions, all the employees have been systematic training, training content involves: the introduction of the hotel software and hardware, the hotel's grooming norms, the importance of courtesy and etiquette, the hotel's English, personal qualities, professional ethics, knowledge of fire safety and all staff sales

Fourth, standardize the management, the completion of the establishment of rules and regulations, the realization of office electronic

After nearly half a year of hard work, Asia Bay Hotel has developed a complete set of management system, job responsibility system and operating procedures. Comprehensively complete the standard cost of Chinese food, Western food, lobby bar menu accounting. Comprehensive inventory of hotel assets, the establishment of a complete set of assets physical accounts and systems to ensure the safety of hotel assets. Completion of the initialization of the financial background computer software to ensure the stability of the use of computer accounting.

Fifth, to establish market positioning, strengthen marketing and promotion, carry out market research, improve the hotel visibility

With the recovery of the tourism economy, xx star hotel gradually improve and increase, and one after another, international brand hotels stationed in the hotel industry, xx hotel industry is facing severe market competition. According to the hotel, to determine the hotel's market positioning for business tourism resort hotels, guest positioning for multinational enterprises, foreign-funded enterprises, large enterprises, dignitaries, local companies and overseas companies and other levels of consumption ability of high groups. In order to do "know what you know, not a hundred battles," the hotel organizes marketing staff to carry out market research in the surrounding areas, door-to-door visits and negotiation and communication, senior office buildings around the island and various international travel agencies and network booking center to discuss cooperation. At present, the agreement has been signed by 419 units, 56 travel agencies.

By carrying out key sales visits to large enterprises, multinational groups, foreign-funded enterprises, listed companies, the feedback is: xx Hotel positioning of five-star hotels is more reasonable, the price is acceptable, the geographical environment is unique, suitable for receiving senior guests. Villa-type hotels are rare in xx, more attractive. Travel agencies and network booking on the xx hotel is also very interested in, there have been a number of travel agencies to visit the hotel and expressed satisfaction with the future will be Japan, South Korea, Europe and the United States, such as team arrangements for the Asian Gulf Hotel. This shows that the enterprises, travel agencies have high expectations of the hotel, the hotel is positioned as a high-grade, set business, leisure business tourism resort hotel is the right idea `.

The above is my club in this year and the Gulf Hotel General Manager during the responsibility of the work. Due to both, the task is heavy, there are inevitably negligence and shortcomings in the work, please criticize and correct the company's leadership. Hereby report.

General manager of the company's personal work summary essay (2)

20xx year has passed, in this year, xx hotel in xx company and xx company *** with the operation of a large change, the two shareholders invested a large amount of money on the hotel part of the equipment and facilities for the renewal and renovation of the abandoned for many years on the third floor after the renovation of the business to make up for the vacancies in the hotel's entertainment program, so that the hotel's service projects more complete. The service program is more complete, for the problem of odor in the guest room, by opening the windows to ventilate the fundamental solution, and at the same time, the old TV in the guest room has been updated, all of which has brought vitality and hope to the hotel.

The updating of the hotel equipment, the improvement of the service projects, the further improvement of the staff service standards, so that the XX Grand Hotel in 20xx in the review of the star rating ever achieved the best results in the second place, so that the XX Grand Hotel in the hotel industry has a high reputation. All of these are the effective management of the store-level leadership and the efforts of the hotel staff in all departments are inseparable.

So the hotel pays more attention to the staff's spiritual civilization construction, to create a good living space for the staff, the hotel's laundry room transformed into a spacious staff restaurant and staff activities in the dual-use room, and add billiards, ping-pong tables and other recreational projects, and many times to carry out the various competitions, namely, to enhance the staff's physical fitness and rich in the spare time of the staff, the hotel will also be the solar energy hot water installed in the staff dormitory, to solve the problem of staff winter bathing The hotel also installed solar hot water to the staff dormitory, solving the problem of staff bathing in winter.

All these employees can only return to the hotel through serious work. This year, the Front Office Department in the case of continuous replacement of personnel, all employees are still able to overcome difficulties, unity and enterprise, the successful completion of the hotel to the reception of the task, the whole year *** reception of the VIP group of four, the meeting countless times, in the entire reception process by the guests of the praise, a year in the Department of the Front Office to do the following work:

a, strengthen business training, improve staff quality

This year for the five divisions to develop a detailed training program: for the switchboard, we answer the phone language skills training; for the baggage office of the luggage delivery and storage services training; receptionist etiquette and courtesy and sales skills training; especially in July this year, all employees of the front office department for up to a month of foreign language training for the review of this year's star rating to lay a certain foundation, only through training to make the business of the staff to the business and service quality reflects the standard of service and management of a hotel. Only through training can the staff in the business knowledge and service skills have further improved, in order to better provide guests with quality service.

Second, to instill in the staff "open source, increase revenue and expenditure" awareness, control costs

"Open source, increase revenue and expenditure" is the pursuit of each enterprise, the Front Office Department Employees actively respond to the hotel's call to carry out savings, cost-saving activities, control costs. In order to save costs, the front office department to buy their own plastic baskets to load the team's keys, reducing the use of key bags and room cards to the hotel to save money (the original, whether it is a team or casual guests, each room must fill out the room card and the use of the key bag, through the team room does not use the room card and the key bag, a great cost savings, the room card 0, 18 yuan / piece, the key bag of 0,10 yuan / a, every day the team room are (more than 100, a year can save a large sum of money); business center with expired statements to print draft paper; urge the staff of the accommodation to save water and electricity; control of office supplies, use every piece of paper, every pen. Through these controls, the hotel revenue generation for the Front Office Department should make a contribution.

Third, strengthen the staff's sales awareness and sales skills, improve occupancy

Front Office Department according to the market situation, and actively promote the sale of loose guest rooms, this year the hotel launched a series of guest room promotional programs such as: fan room, points card, vouchers, $1,000 card and other promotional activities, the receptionist in the hotel at the same time as preferential policies according to the market situation and the day's occupancy of the hotel, the receptionist in the hotel at the same time, the receptionist in the hotel at the same time as preferential policies. The receptionist in the hotel preferential policies at the same time according to the market situation and the day of the check-in situation to flexibly grasp the room price, the front desk of the bulk of the guests has increased significantly, the occupancy rate has increased, emphasizing the receptionist: "as long as the guests to the front desk, we have to do everything possible to let the guests to live down" the purpose of striving for more occupancy rate. Fourth, focus on the coordination of work between departments

The hotel is like a big family, departments and departments will inevitably friction in the work, coordination of good and bad in the work will be greatly affected. Front Office Department is the entire hotel's central department, it has a close working relationship with the catering, sales, rooms and other departments, such as problems, we can take the initiative and the department to coordinate and solve the problem, to avoid the deterioration of the matter, because everyone's *** with the same purpose is for the hotel, not to solve and deal with the hotel will bring a certain negative impact.

V. Strengthen the management of all kinds of reports and customs data

The front desk in accordance with the provisions of the Public Security Bureau of each guest check-in registration, and input into the computer, the foreign guests of the information through the hotel's customs clearance system in a timely manner to the National Security Bureau of the Exit-Entry Administration Section for customs clearance, and conscientiously carry out the Public Security Bureau of the notification issued by each guest valuables reminders. The hotel will earnestly implement the notice issued by the Public Security Bureau, and remind each guest to deposit his/her valuables. All the reports and data of the Front Office Department are designated to be responsible for, and the reports are categorized and filed and reported to the statistics every month. 20xx room income is compared with 20xx room income, the housing rate has increased by 9,46%, but the income has decreased by xx yuan, mainly because of the vicious competition among the hotel industry which leads to the decrease of the average room price, the occupancy rate has increased and the income has decreased, and the guest room summary table is attached.

Achievements are gratifying, but not where we are also y aware of and appreciate:

1, the lack of flexibility and initiative in the service;

2, the aging of the switchboard equipment caused by the line is not good, and often cause guests to complain;

3, the individual new employees are not proficient in the operation of this work;

4, the aging of the business center photocopier, photocopier effect is not good, affecting the guest complaints;

4, the business center photocopier, the photocopier effect is not good, affecting the guest complaints. The photocopier effect is not good, affecting the income of the business center, this year's annual business center copying cash income is only x yuan, attached business center 20xx business brief table: according to the hotel to the business sector to develop new sales targets and tasks, 2020 is an important year for the front office department, in order to be able to cooperate with the sales department to complete the task, specially formulated for the 2020 work plan:

1, continue to strengthen training, improve the overall quality of staff, improve service quality;

2, stabilize the workforce, reduce staff mobility;

3, "hardware" aging "software" to make up for the "hardware" aging, by improving the quality of service to Make up for the lack of aging equipment;

4, improve the front desk staff room sales skills, increase the occupancy rate of casual guests, and strive to complete the hotel's sales tasks.

The new year has begun, the front office staff will be a new spirit and practical action to provide guests with the best quality service, the implementation of "guest first, service first" purpose.

The general manager of the company's personal summary of work (three)

20xx x month x, by the xx Group Holdings Limited Board of Directors appointment, I served as the general manager of xx media. In this year, with the full support of the board of directors of the group and the subordinates of the company, all the work has been carried out smoothly. After all members of the company's *** with efforts, we have made gratifying achievements in business management, bidding, project management, cultural construction, stable development and other aspects of the comprehensive strength of enterprises to enhance the social credibility. Review a year months to work, mainly in the following areas:

First, organizational construction

set up departments, clear departmental responsibilities and full staff: marketing director xx, operations director xx, financial director xxx. as our team of only four people, the lack of administrative director, so the administrative director of the post is temporarily by me and the financial director Huang Huijuan ***. And the financial director Huang Huijuan **** with the same as the administrative director of the work temporarily by me and the financial director Huang Huijuan to complete.

Second, the cultural construction

Focus on the construction of corporate culture, the refinement of the culture of xxmedia "together *** win, passion for innovation," both to emphasize the relationship with the group and highlight the characteristics of the nature of the company's media. Adhering to the "integrity based on society, service to create the future" business philosophy, adhering to the "excellent service, happy life" mission, adhere to the customer-centered, advocate "warm, intimate, save, rest assured, happy

Three, team building

Through the organization of a series of activities to build a large team of xx media: xx media executives to participate in the Moore expansion training in Nan'an, to cultivate the unity and cooperation ability of the xx media team; the organization of executives to participate in the professionalism and business etiquette of the training, to improve the professionalism; the organization of executives to participate in the "corporate culture: the life of the enterprise We also organized executives to participate in the course training of "Corporate Culture: Let the Company Have Life", so that the executives could identify with the company culture more clearly. At the same time, in the process of carrying out various activities, I note that to different colleagues to create different and suitable for their personal opportunities, so that they have the opportunity to express themselves, exercise their own.

Four, performance construction

In just half a month, due to the team's concerted efforts, the performance has achieved remarkable results. First of all, xx media and xx limited company, zhong win auto club limited company and yanghang automobile sales service limited company signed a cooperation agreement, the xx holding group of non-media nature of the wholly owned subsidiaries of the advertisement and other publicity of the full agency rights; Secondly, xx media and xx xx automobile sales limited company signed a Xiamen xx automobile 9 anniversary of the founding of the relevant reports on the propaganda of the cooperation agreement, on the Group's internal assumption of business; finally, the media signed a cooperation agreement with Haihai Shanghai International Hotel, realizing the first cooperation with an entity company; at the same time, as of the time of the report, xx Media is in the process of project negotiation with Xiamen Baixiang Hotel Hengpin Tea House and several other companies.

xx Media has achieved such results with the support of the Group's directors and members of the company *** with the collaboration is inseparable, but xx Media was only established a year ago, the obvious problems are more obvious, hidden problems still exist. I will work with my team *** with efforts to create a better situation and achieve better results.